ThirdLoveReviews 77

I was very thorough when I answered the questions and provided examples of my bra size with 2 other companies. The bra I got in the mail could fit 3 of my breasts in each cup. Not sure how it was that far off but I'm not happy. Sending it back and won't reorder.

Terrible customer service. I've tried and tried to connect to their live chat and it never connects. Sent an e-mail, received a generic response. No phone number for immediate assistance. I have fit questions and only have 3 weeks remaining to return them. I like the bras but this level of (or lace thereof) service deters me from every purchasing again. Darn, the program sounded so awesome. Buyer beware!

I made 3 purchases trying to find a good fit. All purchases were returned within a few days of receiving the items and I had to dispute all charges because Third Love kept making up excuses as to why it was taking so long to refund my credut card. Poor quality too!

As a person with a very small back and an hourglass figure, it's hard to find the right fit for bras. However, thanks to the sizing tests and guides, I was able to figure out my actual size (and it's a size I can't get in most stores). I ordered two different sizes of the same 3 bras for myself to see which ones would fit better, and I returned the 3 that didn't quite fit. They're seamless, easy to wash, and I had no trouble returning them. Customer service was helpful and supportive and I personally didn't experience any problems. I'll most likely be ordering again!

Where to begin? My main issue with ThirdLove is that they list a 60 Day Fit Guarantee under all of their bras, even ones that are supposedly final sale! This is incredibly misleading. I bought a bra from the site because I read the information about free returns & exchanges within 60 days. But when I tried returning the bra, I was told that the item was final sale. When I explained to the customer service team that I was unsatisfied with the bra and that I was misled by the site's description, they still refused to provide a refund, exchange, or anything to make up for the deception. They claimed that the item was listed as final sale in the cart and after a size was selected. However, it truly does not matter that other areas listed the item as final sale when the product page itself promises a 60 Day Guarantee. That's just plain unethical and shady! It's so disappointing that ThirdLove fails to take responsibility for this action or even change the layout of their site to avoid this happening to other consumers. This to me shows that ThirdLove isn't interested in standing by their products or even ensuring a pleasant customer experience. (They're also problematic in other ways; check out the Vox article titled, "ThirdLove says it's by women, for women. But women who've worked there disagree.").

Nice idea, but completely lacks process, if a company were interested in earning customers trust and developing a customer base. If you don't fit yourself correctly the first time, you're on your own. If you order more products to determine the best fit, and they take forever to get them to you – past the return date of the original products – too bad, that's your problem, not theirs. You get stuck with the products. The "stylist" (aka call taker for everything) suggested I order more and compare, delivery took forever, then I ended up with 3 bras at a cost of $270 that TL wouldn't return for refund or exchange. Don't waste your time, energy or money. You can find the same quality and customer service at a discount department store or better quality and customer service almost anywhere.

I measured and took their sizing suggestion. For an overpriced bra, you'd think they would stand firm on their word of an easy return.
When I received it, it didn't fit. I was told to adjust the straps. I asked to return r get an exchange for something that would fit. Everything was made difficult and they only responded after three tries and an earlier poor review to supply a return slip for shipment. After a few weeks, I was only given a partial return of what I'd spent.
Not at all worth it. Don't bother.

Bought two bras from Thirdlove in the hopes of finding a high quality, well made bra. Spent about $160, but I thought it would be worth it and they would last a long time. First one broke after a few months - the underwire completely came out of the armpit seam and began poking me in the ribcage and was painful and unwearable. I assumed it was a fluke and continued to wear my second bra, now the 2nd one has done the exact same thing. Wire has completely popped out in the same exact place. I have bras that are literally half the price of these bras and they have lasted me over two years. These are a complete waste of money and would not recommend purchasing them.

Bought a pair of $60 pajamas from ThirdLove, and the elastic waistband on the shorts got twisted after the first wash. ThirdLove customer service refused to offer a refund or exchange, and only offered a 15% discount on my next purchase for sharing my "feedback." Thanks, but no thanks, ThirdLove--I'm not going to waste money on more of your expensive products when you won't give me a refund for a defective product. This company claims to pride itself on customer service, but my experience was that their customer service is a joke.

I purchased a gift card for my wife. Everywhere on the site it says "returns are always free within 60 days." Even the first question of the FAQ stated ll returns are free. After I gave the gift to my wife, she went to the site and found that thier were no bras in her size. She contacted customer support and they were no help in finding anything that fit. I then requested a refund of the fully unused giftcard. The customer service reps were very rude and told me gift cards were not refundable and I should have read the fine print on the gift card page. I showed them screen shots of the page where it clearly says refunds are alwyas free, but they refused to refund my purchase. I am very disapointed in the way I was treated by ThirdLove.

1. OMG! The price! Not worth a penny of the mark up.
2. The back strap sit extremely high compared to other MORE comfortable bras that sit in the normal position
3. Despite the claims, straps fall off shoulders anyway. You have to loosen them so much b/c the back strap is so high to make it remotely comfortable to get through the day.
4. Did i mention the price for a freakin t-shirt bra?!?!? You can get one at Walmart that fits better and lasts longer.
5. Longevity. This bra didn't last many washings. Already stretched out. 2 months in. My Walmart bra for $20 is on its second year and is WAY more comfortable than this rip off.
6 sin't wasre you money or time.

Had an excellent experience with ThirdLove. I don't normally write reviews (I mean, who does? - the only people that write reviews are when you want to complain about something obvi) but I needed to with this great company. My fit stylist Gloria went above and beyond. Let's be honest ladies, finding a bra that actually fits is nottt easy. I had high hopes for ThirdLove given all the hype, I mean the number of women in my mom's group raving about their bras is insane. Anyways, I tried one, it didn't fit right but it felt great that I was willing to give it another try. Gloria helped me and wow was she awessssome. Just so above and beyond, I'll never buy bras from another company! Thank you ThirdLove for making such wonderful products that have changed my life (my girls thank you too) and thank you Gloria.

I didn't' know a bra could fit so perfectly! ThirdLove has created a bra that fits in every place which made me consider how thoughtful they've been designing their products. I had no idea my bra size was this large. I measured my upper chest before ordering, was skeptical about purchasing such a "large," cup size and voila... it fits! I feel speechless how comfortable this bra is. My shoulders relaxed, I don't feel this tightness where the bands rest, and didn't even know I was SORE until I put this bra on. It's worth the money, treat yourself because now I can't wait to put this on everyday.

After spending almost $200 on 3 bras, and expecting an amazing fit I was very disappointed. They do not fit well at all. I started contacting customer service via email, their AI bot, and their website chat. I just get automated responses. I am afraid to just return them because I am afraid I won't get my money back. I am really frustrated. I do not recommend them. The bras do not fit that well, and customer service does not respond.

I received my very expensive bra and tried it on once, the wire dug into my side not to mention it isn't as wonderfully made as they claim. I contacted them and told them I wasn't satisfied they did tell me how to return it but immediately the COVID19 pandemic began and I have 3 autoimmune diseases so that was a major reason for me needing to stay In my bubble and I also have 2 toddlers so taking them inside of a post office not a boy exposes me to possibly getting sick but also my children and my husband is a truck driver so he isn't home to keep them so I could even run in to mail it off. I explained all of this in my attempts to reach out to them about still wanting them to send me a bigger size not even trying to get my money back and they said sorry your 60 days is up and nothing we can do but will be glad to fit you in the future if you decide you want to try again. And this is supposed to be a women supporting women company? Well you suck! And they can keep the money since it's so important but every chance I get I will encourage other women to think twice. I was actually acting as a guinea pig for a few other people who wanted to try it but was nervous so I made sure to tell them to save their money. Horrible customer service.