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The Zebra Reviews Summary
The Zebra has a rating of 2.8 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Zebra most frequently mention insurance companies and personal information. The Zebra ranks 4th among Car Insurance sites.
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Would have given them 5 stars if they didn't sell my contact info, EVEN with them knowing in got a policy threw them, NOW I GET CALL AFTER HARASSING CALL, insurance companies calling all day! Thumbs down all the way!
Customer service was awesome she was very helpful kind and knowledgeable the prices are affordable thank you for your help
Angelica - What a joy! Our goal is to make insurance shopping quick and painless, and we're so glad it was exactly that. Angelica: 1 vs. Insurance: 0. We're excited you got the power put back in your hands. Have a wonderful day, and give us a ring next time you're looking to knock some insurance shopping out of the park. We'd love to help you keep your winning streak. - Emma W
Awesome people and awesome customer service skills. My rep found me a great price considering my situation, then found me an even better price!
John - We're so glad you had such an awesome experience with our agency. Thank you for taking the time to let us know how they did. We hope to serve you again in the future in such a stellar way. Have a great day. - Emma W.
Hi The Zhebra
Natalie, ext# 105 ( customer service) and Jasmine@ success team are very polite, nice, professional, knowledge with unbelievable patience, they listened me out that all I needed. I'm very happy that used The Zhebra. Thanks a lot for having such employees in your company, I do sincerely appreciate all your efforts. God Bless You all!
With best wishes and regards
Policy holder Igor Kerimov
Igor - Thank you for taking the time to call out your agents by name and compliment them. Messages like this mean so much to our team. We're so glad that you left those conversations feeling heard and supported. You don't get that a lot in the insurance industry, and it warms our hearts when we can make at least one person feel important! We're always here if you have a question or need our help again. Have a fabulous day, Igor. - Emma W
I spent half hour entering all my info and submitted it and it only brought back two insurance companies. When I try to go into see the quotes they force me to enter all the info again. Site reerks of advertising and steering you to the insurance company's that pay zebra to 'get' you. Missing was the half dozen other insurance companies that also should have quotes. Horrid experience.
Chester - We're sorry you did not have an ideal customer experience. Allow me to offer some explanation as to why. We partner with both local and national carriers, some of which are the big names you see during every television commercial break. We partner with 200+ companies equally and are not bi ased toward a particular set. The ones we show you are the ones we think are worth taking the time to look at. The big-name carriers though, prefer for you to see and respond to the quote directly on their website. We understand that it is frustrating and an extra step, but we want to ensure you that it is legitimate and safe. If ever you feel uncomfortable using the website, you can always chat with one of our independent, licensed agents who can guide you through the comparison process. Thanks for letting me clear this up. - Emma W
Their commercials say don't over pay, but the company's their associated with are higher than the one I'm with.
Lori - We are not guaranteeing savings in our commercials, but rather, we are highlighting that there is potentially a lot of money that can be saved by comparing. Sorry we weren't able to find you a better rate today, but we're happy you took the time to compare to see what was out there. Sometimes your current rate is the most competitive one. Rates are always changing, so we invite you to check back with us in 6-12 months to make sure you are still receiving a cost and coverage that works best for you. - Emma W.
I used The Zibra to get insurance and it is cheaper than my insurance that i had. They saved me 75 dollars over what I was paying so thank you
Edwin - We're so glad you had a successful experience with The Zebra. $75 is quite a score! Thank you for taking the time to let us know how we did. If there is anything we can do to earn that extra star, please let us know at [email protected]. We hope to serve you again in the future. Have a wonderful day. - Emma W
Doesn't let you choose your coverages so you can't really compare to your current policy.No glass coverage or lower deductible. Site is basically useless just a waste of my time
Duramax - You can customize your coverages further with one of our independent agents at 888.255.4364. We're sorry that was not clear on our online portal. We greatly appreciate your feedback. In the meantime, please feel free to give us a call and we can help you customize further. Have a nice day. - Emma W
Lisa was incredibly helpful after having a horrible experience with an insurance company I had been a customer of for over 15 years. The process was quick, painless, and saving me lots of money as my monthly payment was cut in half! Lisa was very informative and explained everything clearly.
Amanda - We are SO glad you found success with our service. Monthly payment cut in half? That is something to celebrate. You can't see us, but we're doing a happy dance on your behalf from behind the screen. Thank you for letting us know about your experience, and we look forward to serving you again in the future. - Emma W.
They ask all information but that is no problem, once you click results 5 insurance companies pop up. Once you click on them they just restart you from the beginning, no quote just answering the same questions. Some ins companies didn't have the capability to give quotes to bundle after I clicked on them?!
L G. - Some people are served links instead of quotes depending on your user profile. Some of the bigger name companies prefer for you to buy the policy on their respective website, so you will be re-directed to their site. We understand how frustrating it can be to have to put all of your information in again, and it is an inefficiency that we are currently working on with our partners. To be clear though, your information is completely safe with us. If you'd feel more comfortable deleting it, feel free to go to this link: https://www.thezebra.com/privacy-request/. We're sorry you did not have an optimal experience, but we're so glad you took the time to compare. Have a nice day. - Emma W.
It collected info for auto insurance quote and just redirected me to the Auto insurance providers. Where, I have to fill again all these details to get quote. Basically Zebra collected my info and did nothing.
Rocky - We're sorry the comparison results did not meet your expectations. The Zebra seeks to display results and give customers the ability to choose and purchase a policy all on our website. But, depending on the user and their driver profile (location, driving history, etc), results may vary. This means that some users, in this instance yourself included, are served links (possibly along with actual quotes from some carriers and you chose not to click on those) to major carriers where you're asked to re-input your information so they can accurately quote you.
That being said, The Zebra takes user data and privacy extremely seriously. The information provided to us is used only for quoting purposes and if you don't use The Zebra to purchase a policy, that's the end of our use of your data. It's not sent or sold to anyone and you can request the removal of it using our CCPA removal form: https://www.thezebra.com/privacy-request/.
Insurance is complicated and, sometimes, comparing it can be also. We're always seeking to better our experience and will continue to improve in that regard. Thanks for allowing us the chance to educate you a bit more on how The Zebra works. Thank you. - Emma W
Just bypass this website just collect your information and give you links to websites where you will have to add your data again.
We're sorry the comparison results did not meet your expectations. The Zebra seeks to display results and give customers the ability to choose and purchase a policy all on our website. But, depending on the user and their driver profile (location, driving history, etc), results may vary. This means that some users, in this instance yourself included, are served links (possibly along with actual quotes from some carriers and you chose not to click on those) to major carriers where you're asked to re-input your information so they can accurately quote you.
That being said, The Zebra takes user data and privacy extremely seriously. The information provided to us is used only for quoting purposes and if you don't use The Zebra to purchase a policy, that's the end of our use of your data. It's not sent or sold to anyone and you can request the removal of it using our CCPA removal form: https://www.thezebra.com/privacy-request/.
Insurance is complicated and, sometimes, comparing it can be also. We're always seeking to better our experience and will continue to improve in that regard. Thanks for allowing us the chance to educate you a bit more on how The Zebra works. Thank you. - Emma W.
Total waste of time - they jsut steal your personal info and do not offer any quotes. See screenshots attached. They just get paid to redirect you to the home page of random insurers. WIDE BERTH
Morgan - Allow me to clear some things up. We at The Zebra are very passionate about protecting your private information. Unlike other competitors, we are not lead generation and do not sell your information. We stopped asking for a phone number back in 2019 as an offer of goodwill towards our custo mers. In terms of quotes, we do offer quotes, but some of the bigger name companies still prefer for you to buy the policy on their respective website, which is an inefficiency we are currently resolving, but we can assure you that it is not random and is entirely safe. We can also clear up how we make our money through this article: https://www.thezebra.com/about/how-the-zebra-works/. Hope this clears things up. Have a nice day. - Emma W
I was looking for homeowners insurance for my daughter. I had tried EVERYTHING and EVERYBODY, with no luck. I FINALLY tried The Zebra! Their representative was courteous, intelligent, and went above and beyond to find her a policy that fit her needs. I wish I'd tried them first - I would have saved HOURS of aggravation and stress!
I have been insured with another company for a while and it was breaking me every month. I called the Zebra through my Chime app and now I pay a fraction of the cost and better coverage and I have extras that I didn't have with the other company.So far so good!
Crystal - Your success story is music to our ears. We are so glad that you realized you could get a better rate and that you took the time to compare. We hope you are resting easy with your better coverage and lower rate. Be sure to check back with us in 6-12 months to make sure you're still receiving a cost and coverage that works best for you. Have such a great day, Crystal! - Emma W
They got me coverage on a Sunday so I was ready to drive to work on Monday, great experience and great rates! I'm not a bot or payed person. This sh*t is real
Michael - Woo hoo! We're so glad you found savings with our service. Smart consumers compare, and you're living, breathing proof. Thank you for taking the time to let us know about your experience. You can't see it, but we're doing a little happy dance from across the screen to celebrate you. - Emma W.
Saw the TV ads for thezebra.com service, and thought I'd use it to compare insurance rates. A waste of time! It asks you to enter everything (intelligent websites automatically get details such as the year the house is built once you enter the address) and in the end, it gives you INCORRECT information. The quotes are WAY higher than if you get the quote DIRECTLY from the insurance company that thezebra.com results show. Moreover, thezebra.com provides only a couple of quotes. Once you click on the links of the insurance companies listed in the results, you must start entering the info from the very beginning. The user interface is also glitchy, and if you try to go back to the previous entry, or edit the info, it doesn't work. The email thezebra.com sends is equally useless and a waste of resources (time, network bandwidth, etc) as illustrated by the attached screenshot.
Hi Honest -
We're sorry you did not have an extraordinary savings experience with The Zebra. Many factors go into calculating rates, and the rates come directly from the companies we partner with. We have no control over the rates produced. We are so glad you took the time to compare though! Smart consumers compare. Rates are always changing, so we invite you to check back with us in 6-12 months to make sure you are still receiving a cost and coverage that works best for you.
As for the website, thank you for sharing your experience. We'll connect with our internal team and see if this is an issue that other users are experiencing. - Daniel W
Absolutely great customer service. Knowledgeable, friendly and went the extra mile to find us a new and better deal for our auto/home insurance bundle - for hundreds less... had no idea such HUGE savings were out there with another company!
David - Hundreds less? Now THAT is cause for celebration. Smart consumers compare, and you're proof of that. You can't see us, but our team is celebrating that win with you from across the screen. We hope to serve you again in the future. Have a great day. - Emma W.
I don't know if Steven will ever see this, but his service was phenomenal. He was patient with me in reviewing various options. Though I had a company in mind when I called, he still took the time to check for lower offers on my behalf. Very thorough and confident in explaining the policy coverage. In total, the call did take about an hour, but it didn't feel like it! (I only knew after ending the call.) It was a stressless process. Though he did have to put me on hold a couple of times, he'd check back at good intervals to keep me updated on the process. Added bonus, I got an amazing deal on car insurance! My current policy is about $100 less expensive than my previous.
J L. - I'll be sure to pass along your kind words to Steven. We at The Zebra really appreciate the time you took to let us know how we did. Kind words like these mean the world to our team, and success stories like yours give us fresh motivation to serve. Our goal is to make shopping for insurance q uick and painless, and we're so glad that you had that experience with us. Please don't hesitate to reach out if we can be of further service. Have a great day! - Emma W
Amazing fast cheap friendly and convenient. No issues best prices and customer service is great and easy access to documents
Charles - Thank you for your recommendation! We at The Zebra are so glad you had an incredible experience with us. Our goal is to make shopping for insurance quick and painless, so thank you for your positive feedback. We hope to serve you again next time you're looking to compare policies. - Emma W
From the business
The Zebra is the nation's leading, independent insurance comparison site. With its dynamic, real-time quote comparison tool, consumers can identify car and home insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it's "insurance in black and white."
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Brian - Allow me to clear this up. We are not a lead generation site, so we never sell your information. In fact, we stopped asking for a phone number to use our service back in 2019 since it was such a major pain point for customers. So, there is no way for us to have your phone number, so even further there is no way for us to sell it. We hate spam just as much as you do, so we really feel for you that another company was so careless with your privacy. We're beyond glad though that you found success using our service! Smart consumers compare, and you're living proof of that. Kudos to you for taking an active role in insurance shopping and coming out on top. - Emma W.