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The ZebraReviews 263

2.8

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The Zebra Reviews Summary

The Zebra has a rating of 2.8 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Zebra most frequently mention insurance companies and personal information. The Zebra ranks 4th among Car Insurance sites.

service
61
value
61
quality
51
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Texas
1 review
0 helpful votes
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Great as always!
May 26, 2023

Always love working with the folks from The Zebra. They always go the extra mile and take their time to make sure you're covered. Special shout out to Logan Wilkinson and Summer Popovich. I've reached out to Logan the last 2-3 years and he has always been great.

Date of experience: November 18, 2022
Texas
1 review
0 helpful votes
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Excellent service
October 22, 2022

The service was excellent the agent was quick and efficient she answered all of my questions in a timely manner

Date of experience: October 21, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Thank you so much for your kind words, Princess! We're glad to hear that you had a positive experience with our agent and that all of your questions were answered in a timely manner. We appreciate your business and hope to serve you again in the future. - Emma W.

Maryland
2 reviews
3 helpful votes
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You go through this process of entering all of your details and then it says here's your quotes - but that's a blatant lie. The companies that supposedly gave your quotes want you to re-enter all the same info - and then some. Now they want your social, your phone number (which they in turn sell to telemarketers) and your blood-type. Save yourself the time and hassle and just call yourself. VERY DISAPPOINTING!

Date of experience: September 19, 2022
Illinois
1 review
1 helpful vote
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Go elsewhere!
August 4, 2022

So my auto insurance has been canceled since July 16th without my knowledge because they failed to push the auto payment form through, so they never took my payment and they never told me!
Since then I have driven from Tampa, Fl to Boston, Massachusetts to Chicago, IL, all while not even having insurance! They didn't even communicate with me that the payment was missed!
zebra.com is a joke

Date of experience: August 4, 2022
New Jersey
1 review
0 helpful votes
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Made a number of mistakes that caused a re-write of my insurance (and cost me more money). Even got the address wrong and inspected the wrong house.

Date of experience: August 4, 2022
New York
1 review
1 helpful vote
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Nosey
August 4, 2022

The only reason I gave one star is because when I applied for quotes they asked general questions about my car history, then they started asking questions about my credit score and how many years I went to college. What does any of that have to do with what kind of insurance I'm getting. I been insured for a while and no one ever asked odd questions so they can base them on how much I pay. If your giving me insurance based on how long I been in college I don't want to do business with you. No thank you zebra

Date of experience: August 4, 2022
Germany
1 review
2 helpful votes
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So I seen commercial on tv and believed after giving all info they came up with error please. All agent tried multiple times same message, don't trust it

Date of experience: July 28, 2022
Texas
1 review
0 helpful votes
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Excellent sales rep and unbelievable pricing! I could not believe the price. I should have tried them a long time ago! I just referred my neighbor and soon my whole family. It is worth the call!

Date of experience: July 21, 2022
North Carolina
1 review
0 helpful votes
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Options Galore
July 11, 2022

Friendly and extremely knowledgeable. I was given four companies for auto insurance with outstanding rates. I was able to choose my coverage limits, discounts and add-ons. Option to pay monthly or in full for extra discounted price. Entire process took 15 minutes, and my card and policy were emailed to me straight away. I'm sticking with The Zebra!

Date of experience: July 11, 2022
Alabama
2 reviews
0 helpful votes
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Satisfied Customer
July 4, 2022

I was trying to rewrite my auto insurance policy with the same company I was with. Because I insurance had just elasped that same day at 12, to rewrite me they wanted me to pay my policy in full. I went online thru zebra.com. The agent was very helpful and kind. He stayed on the phone on hold with me until an agent was available. Finally my process begin. I manage to bundle auto n renters insurance cheaper then what I was paying for only auto with other companies. Everyone I talked to at the zebra was very knowledgeable of their products n made buying insurance so easy. I have never felt so good and comfortable about purchasing auto insurance. I will shop with the zebra in the near future.

Date of experience: July 2, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Cynthia - We're glad you felt good and comfortable shopping with us. Insurance shopping can be the worst, and we always aim to make the experience quick and painless for you. Your recommendation means so much to our team, so thank you for letting us know how we did!
We look forward to serving you next time you're ready to compare insurance again. Have a fantastic day! - Emma W.

Minnesota
2 reviews
0 helpful votes
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Excellent job!
June 30, 2022

All the staff were extremely kind, and very helpful. My experience with Zebra was painless. Keep up the great! God bless!

Date of experience: June 29, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Elm - We're so glad your experience was quick and painless. Being your advocate is our #1 priority. We're happy that you're happy, so thank you for taking the time to leave a review. Have a beautiful day, Elm! - Emma W.

Texas
1 review
0 helpful votes
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Impressed!
June 29, 2022

The guy I talked to informed me, and treated me like he could help me instead of me padding his wallet. I appreciated that.

Date of experience: June 27, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Gary - Our goal is always to put the power back into your hands when it comes to buying insurance, and we're glad you walked away feeling successful. We're especially glad that you felt cared for by one of our advisors. They are always there to be your #1 cheerleader. We appreciate you leaving a review. Have a wonderful day. - Emma W.

Texas
1 review
1 helpful vote
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I had called a couple of local agencies trying to get auto insurance and wasn't presented a whole lot of options, was told a Progressive policy for $110 a month (liability only) was the best option I had but Progressive wouldn't accept my bank/payment, then they tried to have me set it up on my daughter's account because they (Progressive) liked her bank. WTH? I looked up Zebra, was given quite a variety of choices and companies and found a policy covering the same basic liability for more than $30 cheaper a month. I will recommend your company to anybody looking to actually get a good deal. Thanks, Zebra!

Date of experience: June 27, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Melissa - We're proud of you for being your own advocate! Smart consumers compare, and you're living proof of that. We're glad you saved money, and that we could make your insurance shopping experience quick and painless. That's always our goal. Have a wonderful day, Melissa! - Emma W.

Illinois
1 review
0 helpful votes
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I was very lucky to have clicked on Zebra. Everyone I dealt with was professional and cordial. I needed insurance quickly as my daughter's new car arrived early. Zebra made it quick and painless to locate an excellent policy very quickly.

Date of experience: June 25, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Steven - Quick and Painless is what we like to hear. We're glad it was easy to make sure you could keep your girl safe. Thank you for taking the time to leave a review. We appreciate the recommendation. Have a great day, Steven and Steven's daughter! - Emma W.

Maryland
1 review
2 helpful votes
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Type in info only to not get a quote. Directed to other site to put info again only not to get a quote.

Date of experience: June 23, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

John - We totally understand your frustration. Depending on your record and a few other factors you can't control like where you live etc., we can show you all rates, all links to major carriers, or a mix of the two. We're sorry you did not have the ideal customer experience of all quotes, but we're so glad that you took the time to compare and that we could at least point you in the right direction of some companies that might be a fit for you. Have a wonderful day. - Emma W

Texas
1 review
0 helpful votes
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The Zebra helped me find the right policy for me with full coverage based on mileage that was low priced and affordable. The 2 things that are important for my budget and me.

Date of experience: June 20, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

T. M. - We're so glad we got to help you make your wallet happier by sticking to your budget. Both budgeting and comparing are important personal finance habits, and we're super glad that you already do them. Thank you for taking the time to leave a review. I'm doing a happy dance for you across the screen to celebrate your savings. - Emma W

California
1 review
0 helpful votes
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Amazing Customer Service!
June 19, 2022

I am so thankful for this site and the amazing staff. From the first search on Google, I was just looking for a quote I love the fact that I was not sent to 10 other sites for a quote & that the Zebra will do a comparison and find you the right Insurance for you. I was taken wonderful care of by the very knowledgeable staff & very user friendly site! I will most definitely recommend The Zebra to my family and friends! THANK YOU FOR VEING SO AWESOME!

Date of experience: June 19, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Angela - We so so appreciate this passionate recommendation. Success stories like this warm our hearts, so thank you for sharing! We're so glad that the process felt quick and painless for you. That's always our goal. Enjoy your new, affordable rate, and we hope to serve you again in the future. - E mma W

Texas
1 review
0 helpful votes
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Awesome
June 18, 2022

Great customer service. Workers are Very patient and empathetic. Lemme know if y'all hiring too. I'd love to work with people like y'all

Date of experience: June 17, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Brondon - What a wonderful review to read! We're so glad that you felt heard and cared for. That's always our goal. If you're curious about what spots are open you can always visit us at social.thezebra.com/JoinTheHerd. Have a great day, Brondon! We look forward to serving you again in the future. - Emma W.

Texas
1 review
0 helpful votes
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Great
June 16, 2022

Great service, no annoying calls just straight to the point, easy setup. Everyone knew what they was doing

Date of experience: June 15, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Alfred - Our team loved hearing this! We're so glad that your experience was easy and painless because that's always our goal. Thank you for taking the time to let us know how we did. We hope to simplify your insurance shopping next time you're looking to switch too. Have a great day, Alfred and kud os for taking the time to compare. Smart consumers compare. - Emma W.

Virginia
1 review
0 helpful votes
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Thank you
June 13, 2022

Thanks for the providing a list of cheapest insurance. Although the final price is slightly higher than expected but all good

Date of experience: June 12, 2022
The Zebra Review Team .. — The Zebra Rep
over a year old

Carrie - We're so glad you were pleased with the list of quotes you got. Our goal is to make insurance shopping quick and painless, and we're happy we got to put the power back in your hands. We're always here when you're ready to compare again. Have a wonderful day! - Emma W.

From the business

The Zebra is the nation's leading, independent insurance comparison site. With its dynamic, real-time quote comparison tool, consumers can identify car and home insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it's "insurance in black and white."


thezebra.com
Austin, Texas, United States