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The Unlock Team

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The Unlock Team

2.4
theunlockteam.com

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The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
99
value
99
shipping
92
returns
67
quality
98

We monitor reviews for authenticity

Canada
5 reviews
7 helpful votes
Follow Raphael D.
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Whit all these Bad Experience about this WebSite I am Reading Scares Me. Now I Hesitate even more after seing that they dont even have Paypal for check out!?

Date of experience: January 21, 2016
Colombia
1 review
1 helpful vote
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Thanks to unlock team for my fast code received on the same day and for 12 dollars.My phone unlocked and the firmware updated with no problem, all still running good (new lolipop upgrade did not relock which was a worry). Great job

Date of experience: January 18, 2016
Maryland
1 review
3 helpful votes
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It says iPhone get instant unlock but I am still waiting. My boyfriend used his card and said to me I really hope this isn't a scam. Wish I would have looked it up first

Date of experience: January 4, 2016
Rebecca S. — The Unlock Team Rep
over a year old

Hi there,
Please contact us at [email protected] for any order updates.
Kind Regards
Rebecca

Australia
1 review
4 helpful votes
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Total Scam
December 18, 2015

Their responses are hilarious in one email they sent me a receipt, the next they claim i'm not in the system, then i dispute the payment and they claim the servers are down and they cannot process purchase until its resolved and then you send me another email stating that you think I am contacting the wrong company. I really hope that there is a way for paypal to block all payments to theunlockteam.com. They have multiple shell companies phoneunlockshop.ca also and now they want me to email *******@gmail.com which is no doubt another shell company. Rebecca don't bother replying to this as I've already emailed you multiple times

Date of experience: December 17, 2015
Rebecca S. — The Unlock Team Rep
over a year old

You are referring to a different company, we have no affiliation with any of the companies you listed above, and we do not accept Paypal. We recommend you deal with this in Paypal's resolution center if you are unable to resolve the issue with the company in question.
Regards
Paul
The Unlock Team

Colombia
1 review
1 helpful vote
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First up, my code worked without a hitch and was for my Samsung S3 locked to tmobile. I didn't realize the phone was locked and made the mistake of traveling expecting to be able to use a new sim without issue, I was mistaken. The code was supposed to come in under a day but I received an email telling me it may take up to 72 hours. This was pretty much how long it took, which was too slow considering I was without a phone and had no way to contact anyone without paying crazy roaming charges. But regardless, it came and it worked so I'm glad

Date of experience: December 15, 2015
Canada
1 review
2 helpful votes
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HERE IS THEIR CONTACT NUMBER FOR ANYONE ELSE WHO HAS BEEN SCAMMED
They use CG billing to cover themselves and cg billing is also a scam group
*******127

Date of experience: December 14, 2015
Rebecca S. — The Unlock Team Rep
over a year old

Hi

We are sorry to hear that you are unhappy with the service you have received. If you are overdue a refund please contact us at [email protected] and we will ensure this is processed immediately and resolved. If a code supplied failed, please let us know the issues you have and we can attempt to guide you, issue a new code or refund your order.
Regards
Paul
The Unlock Team

Illinois
1 review
2 helpful votes
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Ok
November 17, 2015

Took a little while- as in three days including the weekend which seems like a long time for such a small job but the code worked fantastic (motorola) and for the price- I aint gonna knock it.

Date of experience: November 16, 2015
Slovenia
1 review
0 helpful votes
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I did get a code... eventually, and it did unlock the HTC like it was supposed to. But why advertise instant when it took nearly a day. Luckily it wasn't an emergency and I could wait, hence four stars and not three.
Bar that the instructions were clear and there were no issues with the code, so I can't really comment on after sales service. The work was done, the price was fair... update you're time scales maybe!

Date of experience: November 10, 2015
Canada
1 review
4 helpful votes
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Need my refund.
November 11, 2015

These scammers charged me for a service they cant offer and refuse to return my money. Just know people work hard for their money and be careful who you fcuking with.

Date of experience: November 10, 2015
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
3 helpful votes
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Only gave them one star because I had to to continue posting. Gave out reluctantly all of my personal and credit card info for a simple service that in their own email said was possible. Waited till the next day for again in their own words"

"Thank you for submitting an unlock request with us. We are pleased to tell you that it is possible to unlock your phone. If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours."

Only to be told it was not possible and now I had to wait up to seven days to get my money back. Will let everyone know if I actually get it back or not.

Will take it to the local electronics store where they can do it. Considering this is the sites specialty (unlocking phones) you have to ask yourself WTF!

Date of experience: November 5, 2015
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Mexico
1 review
0 helpful votes
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HTC code for travel
November 3, 2015

I needed a code to unlock my phone for travel so I could use a local card (for data use). I received the code and some simple instructions in less than three hours, straight into the phone with no issue and a success message. I haven't tried the new card in Panama yet but my wife's went in no problem and she's using a different provider. Good job, very good value for money

Date of experience: November 2, 2015
Viet Nam
1 review
2 helpful votes
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I agree about the time it takes to receive your code, it's too long! This one took me two days and was supposed to be 24 hours. They did email me with an update at the 24 hours mark saying there was a delay on the unlocking server which they had no control over, so I guess it wasn't there fault. Regardless the code worked as planned and my new sim card went in without a hitch. So four stars, could do better if the codes came a little faster

Date of experience: October 27, 2015
Ireland
1 review
3 helpful votes
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Have not responded now to several emails querying the code or a refund. Payment has been taken. Really needed this unlocked today

Date of experience: October 23, 2015
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

GB
1 review
2 helpful votes
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Fast HTC code
October 8, 2015

This was my first time unlocking a phone and was for my HTC that was locked when bought second hand (they said it was unlocked, fool me). My code was sent in less than a day, around four hours. Perfectly happy with these guys service. Other sites costs seemed similar, there was one a little cheaper but delivery said up to 48 hours and you know how it is, faster the better.
I would and will use again and for me was very happy with the work

Date of experience: October 8, 2015
Canada
3 reviews
7 helpful votes
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Total rip off
October 4, 2015

I wish I never used the unlock team for the headache they have caused to me, first of all they've charged my card twice didn't even received any unlock code to my locked phone, two days after I see another 2 charges from another company I'm not aware of, and it seemed like my credit card has been hijacked. My advice of you want a piece of mind don't use the unlock team they advertise cheap for something they can't do, then you wind up calling your credit card companies to change your cards for unknowing and unheard of charges from different companies. Good luck

Date of experience: October 4, 2015
Canada
1 review
9 helpful votes
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Why did I get charged $12 instead of $4.99 when they could not even find a code? I have requested a refund.

Date of experience: September 23, 2015
Panama
1 review
7 helpful votes
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Slow but we got there
August 25, 2015

First off, this isn't instant! I was already on holiday when the code came through. But it did work and it was cheap. Please don't advertise instant when it is NOT instant and I would consider using you again!

Date of experience: August 25, 2015
GB
1 review
7 helpful votes
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Scam
August 22, 2015

Like everyone else on here, take your money, send an email saying can't get the code. Never receive refund. If you look at the owner they've doing it for years under different company names. Went through credit card to get cash back. Cancelled my card to prevent further dodgy transactions. Hate interent scammers. Don't think I'll stop with a review - trading standards next!

Date of experience: August 22, 2015
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
8 helpful votes
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The unlock team is a pure scam service. They told me that I would receive an unlock code within a day after I submitted my IMEI code and that everything was suitable for unlock. Then, they told me as soon as I paid that it could not be unlocked and that I would eventually be refunded, but I have not seen any money.

Rebecca is a scam artist and I think she just gets people to pay without properly providing a service or refunding them.

Date of experience: August 13, 2015
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
6 helpful votes
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519 carroll street sunnyvale they live in the general area most likely in this household if not close by also ip is 98.139.135.129

Date of experience: August 13, 2015