logo

The Unlock Team

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

The Unlock Team

2.4
theunlockteam.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
99
value
99
shipping
92
returns
67
quality
98

We monitor reviews for authenticity

Canada
1 review
6 helpful votes
Follow Tony Z.
Unfollow Tony Z.
Share Review
Report Review

One big fraud
December 13, 2014

One big fraud. Never managed to unlock my iphone 4S and they say they will give money back but never got it. Furthermore, my credit card was hacked after this transaction.
Don't say I didn't warn you.

Date of experience: December 13, 2014
Hong Kong
1 review
0 helpful votes
Follow Samir T.
Unfollow Samir T.
Share Review
Report Review

Its easy to do, its cheap and its quick. You don't need to be an expert on phones or a tech genius to use the software, it's real simple. Switch your phone off, take your SIM card out, switch back on after running the app. When I got the email, I then got a pdf with easy instructions, this is because my phone couldnt be unlocked my code so i had to use the program. Then switch it, off then on again and itll pick up the new network. Done.

Date of experience: December 13, 2014
Ireland
1 review
3 helpful votes
Follow Niall P.
Unfollow Niall P.
Share Review
Report Review

Terrible!
December 13, 2014

Terrible! Initially told me it could be done, then, having paid the money, receive an email effectively saying it could not be done. Went on ebay and it was done in 20 minutes. Avoid these guys like the plague. Have yet to discover if I get a refund or not.

Date of experience: December 12, 2014
Rebecca S. — The Unlock Team Rep
over a year old

Dear Niall

We apologise that we were unable to unlock your phone, however your order was refunded in full and we recommend you contact your provider for further assistance.

Kind Regards

The Unlock Team

NL
1 review
1 helpful vote
Follow Amanda R.
Unfollow Amanda R.
Share Review
Report Review

Very impressed, although the code took longer than I had anticipated, hence the four stars. But it went through so I am happy to have the phone unlocked as cinglar were wanting an exuberant amount of money, almost as much as the thing is worth. So thanks unlock team and I would come back

Date of experience: December 9, 2014
Estonia
1 review
3 helpful votes
Follow Roman E.
Unfollow Roman E.
Share Review
Report Review

SCAMMERS BEWARE!
December 9, 2014

SCAMMERS BEWARE!
Same as many others: took the money, could not unlock phone. No refund after they emailed me and said the refund would be 7-11 working days. 2 weeks has gone by. NO REFUND.
My master card has just been issued. Now I have charges for ebookers.ie taken from my account.

Date of experience: December 9, 2014
Canada
1 review
7 helpful votes
Follow Alana L.
Unfollow Alana L.
Share Review
Report Review

They told me my phone could not unlock, I asked for a refund in September. It is now December. Stay the hell away from this place.

Date of experience: December 8, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

NL
1 review
1 helpful vote
Follow Amanda R.
Unfollow Amanda R.
Share Review
Report Review

I ordered an unlock code for my iPhone 4. The carrier it was locked to was AT&T which was gonna be really expensive to go through!. So I checked the internet to search for other unlocking sites. I found a lot of different places but decided to go for this one. I quickly ordered an unlock code and within a couple of days I got an email notifying me that my phone was unlocked and ready to go, there wasn't even a code needed. I went to put my new sim card in and it was now working with my phone. I was a real happy customer. Thanks unlockteam if I ever need another unlock code I'll use you!

Date of experience: December 3, 2014
France
2 reviews
3 helpful votes
Follow Raymond M.
Unfollow Raymond M.
Share Review
Report Review

Quite easy to do and fast. My Nokia was unlocked at the weekend, good site that works on a Sunday late at night. No issue with the code and entering it into the phone so all in all got to say I'm satisfied with a job well done thanks

Date of experience: December 1, 2014
Poland
1 review
1 helpful vote
Follow Martin M.
Unfollow Martin M.
Share Review
Report Review

I was very surprised with the ease of obtaining my unlock. I was able to find my phone make and model easily. I completed my payment although I didn't get a receipt and quickly contacted support who assured me the order was processing. My unlock went smoothly and quickly after that and best of all it was cheap! Thanks again for a really great experience and i have already recommended you to several of my friends!

Date of experience: November 30, 2014
Canada
1 review
7 helpful votes
Follow HARRY V.
Unfollow HARRY V.
Share Review
Report Review

Paid my money (twice, didn't realize the first time that the transaction went through). They couldn't unlock unlock the phone (they should have been able to, the phone was fully owned). Then they just made excuses for not giving me a refund on my credit card.

Date of experience: November 29, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Greece
1 review
1 helpful vote
Follow Thiery J.
Unfollow Thiery J.
Share Review
Report Review

Thank you so very, very much for your very rapid response in the fulfillment of my order. The code removed my sim lock without any issue whatsoever, a perfect transaction.
I am very pleased with your work and with great pleasure I would recommend to my friends.
I wish you all the best!

Date of experience: November 29, 2014
Canada
1 review
7 helpful votes
Follow michel j.
Unfollow michel j.
Share Review
Report Review

SCAM!
November 28, 2014

SCAM! Same as many others: took the money, could not unlock phone, and have a new excuse every week to explain why they can not refund your money.
Also, just a few days after the transaction, my credit card was cloned and fraudulous expenses charged to it.

Date of experience: November 28, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Israel
1 review
1 helpful vote
Follow Niguy S.
Unfollow Niguy S.
Share Review
Report Review

My experience was a very good one, The code was delivered in one day and fully unlocked all sim features on my phone without any issue. A full recommendation from myself and a very good unlocking service

Date of experience: November 26, 2014
Australia
1 review
0 helpful votes
Follow Samantha G.
Unfollow Samantha G.
Share Review
Report Review

Wow, how easy was this!
November 19, 2014

Wow, how easy was this! I've had to wait days to unlock a phone in the past and this was done in less than one day. An intuitive and easy to follow site helped the process, I understand they don't have a 100% success rate but all went well for me and I have an unlocked phone without being too much out of pocket. I would try them again when I need my next upgrade unlocking so I'll see you guys in a year I guess.

Date of experience: November 18, 2014
Canada
1 review
4 helpful votes
Follow Shamel G.
Unfollow Shamel G.
Share Review
Report Review

DON'T!
November 18, 2014

DON'T! IT'S A SCAM

FIRST EMAIL FROM THEM:
Dear *******@hotmail.com

Thank you for submitting an unlock request with us. We are pleased to tell you that it is possible to unlock your phone. If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours.

If you did not continue to payment, you can do so by returning to out site at www.theunlockteam.com

THEN AFTER I PAID:
Hank you for you choosing us to assist you in unlocking your iPhone.

Unfortunately we were unable to generate a factory unlock link through iTunes on this occasion, this can be due to many factors, please ensure non of the reasons from the below list apply to your phone

The phone is blacklisted by the provider or reported lost or stolen
It is now illegal within the USA to unlock Phones purchased after January 26th 2013, if your phone was purchased after this date it cannot be factory unlocked
The IMEI number submitted was incorrect, please refer to your confirmation email to ensure this is correct

Date of experience: November 18, 2014
Australia
1 review
8 helpful votes
Follow Gary B.
Unfollow Gary B.
Share Review
Report Review

SCAMMER ALERT They said I could get my phone unlocked, I paid them, they then said sorry we cant unlock it. NO REFUND OF MONEY after they emailed me and said the refund would be 7 days. 3 weeks has gone by No contact. NO REFUND.
DO NOT TOUCH THEM. My master card has just been issued. Now this is the only company I have given my master card details too and now I have charges for ZOOSK.com taken from my account. AGAIN,,, DO NOT TOUCH THEM.

Date of experience: November 18, 2014
Australia
1 review
1 helpful vote
Follow Shawna D.
Unfollow Shawna D.
Share Review
Report Review

A superb service from this site, my code was delivered in a very reasonable time at a fair cost. All done via email and on par with some of the more expensive sites out there. Shame they don't do trader accounts or I would be doing far more business with them.

Date of experience: November 10, 2014
Canada
1 review
4 helpful votes
Follow Alfonso L.
Unfollow Alfonso L.
Share Review
Report Review

Total SCAM, do not waste your money on this site. Bought a code from them and payment was processed under a different name (Unlock Depot). When I sent them verification of payment they said it was not them. RIP OFF!

Date of experience: November 4, 2014
Rebecca S. — The Unlock Team Rep
over a year old

Hi
We are NOT Unlock Depot, they are a different company and are not affiliated with us in any way.

Canada
1 review
1 helpful vote
Follow Segna C.
Unfollow Segna C.
Share Review
Report Review

Fastest unlock ive ever had. A great layout and site and a great cost, make phone unlocking a whole lot easier than relying on our slow provider. Great job, hope you keep up the good work

Date of experience: October 30, 2014
Virginia
2 reviews
1 helpful vote
Follow Norma B.
Unfollow Norma B.
Share Review
Report Review

I am more then happy to say that I am extremely satisfied and pleases with the service provided by The Unlock Team. My cell service provider told me 10 days to unlock my phone charging more than four times for such a small thing. The unlock team did it in less then 10 hours and in quarter of the cost. I highly recommend the unlock team. Thanks

Date of experience: October 29, 2014