Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TheUnlockingCompany has a rating of 3.6 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheUnlockingCompany most frequently mention customer service and sim card. TheUnlockingCompany ranks 8th among Unlocked Phones sites.
We monitor reviews for authenticity
Scam, stole my money and I did not receive the unlock or refund code, do not fall for this scam
My
They sent a falano email that they were going to send the code and they disappeared
Order Number: -*******
I will make several posts on websites for no one else falls for this scam
I have already bought the service several times, and they all worked.
They are to be congratulated for the great job.
Detail I bought and with less than 2 hours already sent me the code.
Thank you William, we love hearing from repeat customers! Enjoy the unlocked phones and hopefully we will do business together again soon
Great family business and solved my issue and has a very great attitude. They have contacted me and solved the requiest
I was very skeptical at first since I researched all over the internet trying to unlock my phone. Their service was so prompt, the cost was very affordable, and every expectation I had was superceded. I would highly recommend the to anyone!
Happy to help, hopefully we will do business together soon
With only one payment left on my old service I wanted to switch smoothly to something more sane. I found The unlocking company. $20 bucks and a little info boom, don't deal nice and smooth.
Thank you Isaac, always great to hear, enjoy the unlocked phone and have a wonderful rest of your week!
First time I used TheUnliockingCompany and received code within time specified. Would recommend them.
Happy to help Wendy! Enjoy the unlocked phone and hopefully we will do business again soon!
Do not use this service
No code received and the company doesn't reply to emails.
Will try to get my money back and let the bank charge it back
What is the order number as the unlock was either provided or order was refunded
I've just moved to Ireland and bought an Irish SIM card, but my phone was locked. Using the unlocking company took a full 24 hours to get my code, but once I had it, the code worked perfectly the first time. Definitely worth the wait!
We do apologize for the delay but happy the unlock code was successful and there was no additional issues that arose
Great unlocking it was very fast and you put in a code and its unlocked fast cost efficient and done. Trustworthy and kind customer service
We appreciate the kind words and happy the phone was unlocked quickly!
They unlocked my LG G6 that my "carrier" couldnt, so big thanks. Quick to reply and proces was super simple.
Thank you!
Sometimes the red tape of carriers can get in the way of honest people just trying to use another carrier. Happy we were able to provide an alternative to get your phone unlocked
I was a skeptic but just like they said within hours I had the the code and it worked! Thank you!
Happy we were able to unlock the phone quickly and provide a reliable service
Very reliable company I am very pleased with their service. I will use them from now on and I recommend them to everybody.
Thank you Jacques, we appreciate the kind words and glad we were able to unlock the phone quickly!
Glad i found this company fast and efficient great directions to help set -up. Thanks for the help in getting my phone unlocked
Happy to help Richard!
This was perfect. It was fast and extremely easy. Filled in the form, got the codes, it worked first time, and succuessfully unlocked my phone. My phone also needed the PUK code, which was provided along with the network unlock code. I am very happy with the service provided.
Very clear set of instructions sent, plenty of offers of support, but in my case I didn't need any support as the whole process was simple.
Glad to hear you had a great experience. We appreciate the kind words and hopefully we will be doing business again soon
They are crooks to the worst, they took money, hasn't done job. They responded saying they can't provide code and refunding money, after three follow-up they say they can't find the order.
What is the order number as the unlock was either provided or order was refunded
SCAM took my money and no response no code no nothing. STAY AWAY SCAM! I have tried to reach them by E-mail and Phone both did not work.
What is the order number as the unlock was either provided or order was refunded
Scammers, before paying I sent screenshots of my phone, they said they could do it, I paid $ 35 and then they said an additional surcharge of $ 60 needed
Unfortunately due to the build number and security patch additional funds were unfortunately required to unlock. You did not want to proceed at which point you were quickly refunded
I paid the Unlocking Company to unlock my phone and within 10 minutes they emailed me saying they were refunding my money because they had contacted the manufacturer and they could not unlock my phone. Three weeks later and 3 emails, they have still not refunded my purchase price even though they said they had. This company is inept at best and crooks at the worst. They may work very well for you. It will only cost you roughly $100.00 to find out that they will take your money and provide no service and no refund. I suggest you find a legitimate alternative.
Payment was refunded and we stated would take 4-8 banking days SOMETIME 10 banking days which is Monday thru Friday and no Holidays. I understand the frustration but we can only go as fast as the merchant account will allow us
Answer: What is the make, model, locked carrier and we can see if we can unlock
Answer: What is the locked carrier of the phone and when you enter a new sim card what prompt appears in exact words
Answer: What is the make, model, locked carrier as well as the IMEI, we can then check to see if we can unlock
Answer: What is the locked carrier and the IMEI and I can check to see if we can unlock
Answer: We can definitely check before an order is made What is the IMEI and When you power on the phone with a NON ACCEPTED sim card, what appears when the first powers on? (Pictures Work Too)
Answer: We can definitely check before an order is made What is the IMEI and When you power on the phone with a NON ACCEPTED sim card, what appears when the first powers on? (Pictures Work Too)
Answer: Please confirm/re-send the following four things through email here… 1. Locked carrier/country of your phone, 2. Exact model 3. IMEI of your phone by typing *#06# into the dial pad. 4. Carrier you want to use once unlocked Is this your order? ***Order Number: -6632523**** Name: Jaylyn bell IMEI: 352206202176043 PHONE: iPhone 13 Pro Max LOCKED CARRIER: Verizon PRICE: 19.99 DELIVERY TIME: 1 - 5 Days IF YES, Just sent email with the unlock instructions Your iPhone has been remotely unlocked! Here is how to complete the process of factory unlocking your Apple iPhone... If you have a sim card from a different carrier other than the locked carrier follow these steps: Insert the new sim card into your phone. (make sure it says "sim not supported") Open up iTunes and connect your phone to your computer. (You must have internet)Complete the setup process, it will say your iPhone is now factory unlocked!***Please Note: After we unlock it, and send the delivery email: Some newer Iphones will automatically unlock once connected to Wi-Fi (with a non accepted sim card in it), so no need to connect to Itunes***... If you don't have another sim card you can use (or if it doesn't "sim card not supported" on your phone when powered up with a non accepted sim card), follow these steps to complete the process: Back up your iPhone. Erase your iPhone. Complete the setup assistant and restore your backup through iTunes.If you experience issues or see the following message in iTunes or on your device, follow the steps below:"The sim card inserted in this iPhone does not appear to be supported. Only compatible sim cards from a supported carrier may be used to activate iPhone. Please insert the sim card that came with your iPhone or visit a supported carrier store."Restore your iPhone... ***If you have any problems or issues with the unlock, PLEASE READ and reply to the 4 questions below thoroughly. Issues with Iphone unlocks can and may arise, but 99% of the time are either user error or fixable/explainable and can be remedied quickly and easily! 1. What's your phone say when you power it on with a non accepted sim card? Does it give you a "sim not supported" message? 2. Did you power on the phone with a non accepted sim card and then sync it to Itunes? What does Itunes say? 3. And if nothing - did you restore your Iphone well connected to Itunes? Be sure iTunes is updated to the latest OS. 4. What is the carrier of the sim card you're putting into the phone? ~ Please answer EACH question in detail ~ Thank you so much for your business and God Bless, we look forward to hearing from you again in the future! Can we just ask one simple favor from you! If you have time and feel up to it, we'd love any feedback you would be willing to leave for us! This is a small family business and any positive feedback helps more than you can imagine! Either way - thank you again and take care! https://www.resellerratings.com/store/Theunlockingcompany_com Or https://www.trustpilot.com/review/theunlockingcompany.com Thank you & God BLess!
Answer: Unfortunately we cannot unlock blacklisted phones as they are not unlockable
Answer: Unfortunately we cannot unlock blacklisted phones as they are not unlockable
Answer: When you enter a new sim card and power on the phone what prompt appears in exact words


Hello Petrus, the LG G8 unlock was not found and was refunded because it was not in the 5 databases used, sorry it took so long to get a response we were trying every option to get your phone unlocked