The RealRealReviews 5,331

I got a few Valentino handbags which I love. Ordered Harve Lager skirt. Turned out the skirt isn't not authentic,. Send a few email to customer service. Never got reply back.

I purchased a $452 Akris bag with a "no return" policy. The bag on the model looks proportionately larger than does the bag on my shoulder, leading me to believe the bag was photoshopped into the photo and she's not really wearing it. Upon arrival the purse is a much brighter blue than the gray-blue in the photos, and is much too small for my use. Now, I'll be looking for the bag I actually want elsewhere.

I've spent thousands of dollars on the Real Real site and have consigned my Yurman jewelry as well. I am furious to be stuck with an expensive purse I can't use. If I could return it for store credit, I would immediately purchase the larger version of this Akris AI bag on the Real Real. Are you willing to allow me to exchange it? While you'll tell me to "re-consign" the bag, the ROI for me in doing so is quite low, while giving you a second opportunity to profit on this item! I think I'd feel better about donating it to Goodwill.

Due to this disappointing high dollar purchase I will limit my Real Real spending to "throw away" items under $25 and will advise my friends to beware of making high-dollar purchases on the Real Real.

I sent in a watch worth over $10k and they never owned up to the fact that they lost it. They acknowledged receipt of my item and were supposed to give me an opportunity to approve the listing price before they posted for sale. They did not do this and they posted it for a price I would not have approved and it "sold" simultaneously. This was after more than 2 months of run around about the location and status of my watch and being passed among reps as my assigned one had left the company without notice to me from anyone at the company. They did eventually settle with me for a dollar amount but I would have preferred my watch returned. I will not consign with them again.

The sizing has really become a problem on the site. Unless you have worn a certain designer before and know your size in that designer, you will have lots of trial and error finding the proper size. The measurements given in the descriptions can be way off and the realreal does not provide designer-specific size charts. I just returned six dresses. Good luck!

I have purchased many items over the years from The Real Real. I have found that many of the items I purchased were different sizes and brands than advertised, and recently ordered a red vest and paid OVER retail price for it (because the price tag was still attached). So my frustration is high with the Real Real to begin with, and then this last order also had a short advertised as small that is actually an XS, and now the return window has passed and I can't send it back.

TRR is a mixed bag, that ultimately disappoints slightly more than it satisfies. First, the positive: in my experience TRR has been quick to respond when the item shipped has a real problem, for example, listed at the wrong size, here, shoes that were size 12 not size 9. Customer service was always polite and pleasant and problem was fixed. TRR has many luxury items that would be too expensive to purchase at full retail in a high end store, so getting an item such as $800-900 suit for little more than 10 % of that cost is wonderful. That said, TRR's best feature is on shipping. While getting one item is expensive shipping, if you get several items, you don't pay more in shipping cost.
The problems I've experienced with TRR leave overall less than satisfied. Again, sizing is a mixed bag. The site itself fails to give the waist size on many of its suit pants-this is simply mindboggling. The site also fails to list amount of material to let out waist, eg, a typical size 36 waist for a 42 regular or 42 short suit should have@2" to let out: TRR never provides that information. The packing is atrocious, and pants can arrive so wrinkled from being haphazardly packed that the pants need professional pressing to remove wrinkles. In my experience, items can take more than two business days to ship: items from Amazon, etc. and even seller dependent shipping from Poshmark and Ebay are typically faster.
Overall, TRR should improve its services more than be satisfied with the status quo. This all merely my opinion based on my own limited experience of the purchase of over a dozen but fewer than 20 items.