The RealRealReviews 5,331

Thank you for providing excellent service after not getting a response and result the last week. Also provided a credit which was an added bonus for the inconvenience.

Thank you Jamillah! You were so helpful and nice. And for the management, FedEx can be a bit cryptic and difficult - I would consider switching to UPS to avoid these troubles, ive found it to be a much better customer experience.

Jamillah was patient and understanding with the concern of my order status. I LOVE THE REALREAL. Each time I've called they are great.

I order much more then needed with L. Vittion Keys. Needed RMA number. Do to your weather, the office was closed. Chelsea H. Was working from home ( with that alone I was impressed). Took the time and with no Attitude. Help with this. Ill repeat she needs a raise. Im not easy to work with. I love the company.

It's my First time ordering from Real Real, So I called more to inquire about shipment/arrival. I waited on hold and got Jamillah, She was such a delight and very professional through the whole call. I can't wait for my "Package"

This experience has been my very best with The Real Real. Jamillah not only called me back immediately when we were disconnected but she
Follow through with a solution to my problem.
Her enthusiasm to help me out is so refreshing and greatly appreciated. I actually felt like a valued customer. THANK YOU JAMILLAH.

Alex is extremely nice, patient, and helpful. Excellent service! She answered all my questions thoroughly and provided great recommendations.

Needed to track two packages one of which didn't arrive on time with overnight shipping. Jamillah immediately credited me the shipping charge and helped me track things down. Super friendly, super helpful customer service. They are clearly trained to work with the customer, and I enjoyed speaking with her. Love shopping here!

Great service! Got the info I requested in a timely manner. Appreciate the follow up! Thanks for the help!

After trying to get a call thru the switchboard and actually being able to stay on the line long enough to get down to 4th in line I was very happy I did not give up like I had in the past. The nice lady I spoke with was very helpful and informative. I truly appreciated the tone of the call and the respect shown to me. I am little addicted to your service and now even more so. Thank You

Called with a question about an order and they responded quickly and appropriately. Absolutely great service from Jamillah.

I can't even put into words how I was treated and help by my customer service rep. Jamillah Banks was awesome. She took her time to make sure I got the right item for my wife.
That's A1 Customer Services at its finest. I will do be a repeat customer because of Jamillah and the services she
Gave me.

I sent them email complaint about it, not reply. I called them, wait for more than hour and automatic off l. What should I do? The bag looks very cheap and not worth to pay
That much? ( more than $400?)

They email me with the return form (03/20th)

I always receive fantastic customer service from The RealReal! No matter what the issue, they (especially Jamillah) resolve it with the warmest response! The RealReal has a customer for life!

Even though I had received an item that I found to be not up to scratch, Jamillah was very understandig and helped through the process as much she can. I have returned the item and will purchase again knowing the support staff is very understanding.

The wrong size shoes were sent. I was disappointed since this was my first experience with TheRealReal and I had decided not to use TheRealReal again. Compound wrong size with having to pay delivery charges to and from. I called, spoke with Alex. She saved y'all. She was patient, kind and helpful. I will give it one more go to see if I get the correct size shoes the next time I order. Kudos to Alex.

I have ordered a few items recently and one took a little longer than I was expecting. I spoke to Jamalliah B, on a few occasions and due to her care for my concerns, her constant communication with me and her overall personality and knowledge, I will forever shop with TheRealReal.

We got disconnected and Jamillah called me back! Amazing customer service, no one has done that before- very impressed.

Thank TheRealReal customer service so much for promptly responding to the issue of my purchase. I got the full refund from the purchase. Will definitely go back to search for the items i love.