The RealRealReviews 5,331

I cosigned my purse with theRealReal. The cosign expert came and took my purse. And then there was no status follow up for 1 month. I had to call customer service multiple times and every time there was a long wait and the customer service rep couldn't even answer questions I had. I had to cancel the cosign and have item returned. The purse came back in a rough shipping box with no protection! The purse has multiple scratches on the side, one is very deep and obvious! How could they handle luxury product like this while calling themselves ´ luxury product expert'? They even don' care and handle the product properly. Disappointment is not the word I can describe, it is worst ever customer service I ever had. I need theRealReal to be responsible for the damage.

They listed my chrome hearts choker as a bracelet and claimed it was damaged never shipped back to me or corrected their listing. I emailed Multiple times and nobody replied for weeks. I commented and DMed on Instagram where I received generic apologies but not even an estimated time for someone to get back to me. I called and waited for over an hour on hold to which I was told their Consignor relations specialist works remotely and does not have a email nor number I could directly speak to. My sequestered items are bought from department stores, boutiques, or Mytheresa and farfetch... I was able to provide receipts for online purchases but nobody ever got back to me and still has not returned many items back to me. For some reason they listed a Marc Jacob's coat on my account that I also emailed multiple times to tell them it's not mine, and was told someone will get back to me which they never did. Somehow they ended up sending the coat To me as "Consignor requested return". It's not mine! Someone must be missing it!

This site is horrible to it's employees and customers
They sell fake items and you pay the shipping to return them if you even can
They just removed all the verbiage about all items sold being 100% authenticate from their site
They knowingly sell fake items and they have inexperienced people doing the job of authentication who are overwhelmed by the quantity of items required to list
The premise is good the business is horrible and out right lies about their ability to process items and they are not authenticating numerous items they sell
Go elsewhere

You can score some fantastic deals buying if you know what you are looking for, know your brands and your size. The shipping and return times are acceptable and they address any related issues in a timely manner most of the time.
However, you will have to take risks and be willing to lose big on your items when consigning with the RealReal. Regardless of tag or no tag or you providing original receipt or approximate value, they still assign their own value as they see fit regardless of accuracy or fairness. You will waste so much time communicating with them just to get their spiel responses every single time with no actual resolution because they don't care.
I had recently purchased an item at a certain price but missed the return period due to being away for my honeymoon so unfortunately had to consign it with them when I got back knowing that I won't get the full value back when they sell it but that's the price you pay for missing the return window and I'm ok with that part. But that wasn't the worst of it. They priced the item at half the original price! I had to waste so much time emailing them million times, pulling teeth to address this issue which they responded to by raising the price little by little every time but never to the original price that I bought it from them just few weeks ago.
I believe they play favoritism with some customers who manage to get the most money for their items. Maybe the lower its priced for the second time around, the better for them since they will pay you even less once sold, that and their untrained employees in customer service can explain how one item is not priced the same within weeks when not worn or used.
Considering how many times I got wrong items shipped, or not shipped at all due to listing errors, where the size was wrong or items had defects and sometimes unauthentic, you would think the least they would do for a customer is to resolve an issue as simple as pricing something the same when the condition didn't change and the amount of time that passed isn't material. Very disappointing.

BUYER BEWARE, ITEMS ARE NOT ALWAYS REAL FROM THE REAL, REAL!
Be very careful! I have purchased thousand of dollars from this company. At first things seemed to be okay. Unfortunately, their business has grown and the customer service and process of authenticating items are no longer reliable. The bracelet I received today was represented as a solid 14k gold bracelet weighing 44.7 grams. In fact it is a "Milor" 14k RESIN bracelet. I paid $1242. 50 for the same ones selling on Ebay for 299.00. The crazy thing is they have a yellow gold bracelet on their own site for 50% of what I paid with the proper description and disclosing the fact the bracelet is RESIN. I emailed customer service showing the two items on their site. I was told they would look into it. This makes me question everything I have purchased from them. Clearly their "so-called" authenticators are not too good. Should you choose to purchase from this site, buyer beware. There is no way to leave a review on the site. The reviews are controlled by the company.

I've ordered maybe 5 things off of TRR, The first few went off without a hitch, but the last 2 have just cost me money. They were both sunglasses, and they were both marked as men's when they were in fact women's. If they can't get these basic details right, it makes me not want to order anything more complicated from them. Any decent company would eat the cost of the initial shipping, and offer free return shipping, but they do neither of these things, so having them ship me the wrong item costs me $11.95 x 2 ($23.90 for shipping to me and the return), and them doing this twice has now cost $47.80! I'll be talking to my credit card about getting the shipping costs refunded if possible.