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The RealReal has a rating of 3.1 stars from 5,329 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 6th among Discount Clothing sites.
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So thrilled to find this piece... I've been searching for it for some time & was shocked to find one in such great condition & fairly priced! Appreciated notification updates regarding delivery & the option to have it securely delivered to my neighborhood UPS store! Initially it was TRR's guarantee of authenticity on all items listed that drew me in, but the exceptional customer service TRR consistently provides has made me a highly satisfied TRR consignor and customer since 2017.
My experience has been excellent, the description of the items is accurate, the quality is very good, orders arrive promptly, love the sales!
I ordered a beautiful Kate Spade metallic leather bag and not only is it in perfect condition, it was shipped to me immediately and arrived very quickly. I am very impressed with the excellent customer service at The Real Real, and the many photos that accompanied the detailed description. I truly couldn't be happier!
Elle was amazing! Very friendly and quick process.
I am happy with the real real app/site! Love that I can see my consignments items and prices and keep track.
Always enjoy shopping TheRealReal. Not everything I purchase as gifts are the right size or the gift of their dream, but returns are easy! Much appreciated.
Excellent fabric, splendid customer service. I will continue to shopping at real real and recommend friends to do the same.
Great... they responded my questions really quickly
Fast service, good pictures and the measurements were spot on for my purchase. Thanks!
Lots of good products at very good prices. There are lots of products to choice from and they all have very good prices.
Super fast shipping. Item in fantastic condition. Great price
The quality catcher of the merchandise is always top shelf! And my sales man.! Is always Great to work with and knows my style, and I appreciate that.!
The Real Real is my #1 shopping site. Great choices, prices, variety. Also I did consigned my closet and everything went nice an smooth.
The shoes were in great shape as described and arrived right on time. Cant wait to wear them, I just love the color! Thank you
I shop and consign all the time with the RealReal. I received a pair a sneakers that were described wrong. Due the the description, I bought the sneakers but they were too small... to add this is the first time I experienced horrible customer service in which I was put on hold for 20 min and then proceeded to get hung up on.
Although there were nice to give me a site credit within a day or two of the offering (as I was late a couple of days) they delayed and delayed giving me the credit and what I wanted sold. I called to see if they could speed things up and they made no offer to call the right people within and effect a change.
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

