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The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 6th among Discount Clothing sites.
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Always perfect. I'm a frequent Customer. Julie, who early on used to answer the phone herself, is a genius to have created The RealReal. And everyone I've ever dealt with, online and at the New York and Los Angeles stores (I live in both cities), and at my house for consignment, has been efficient, professional, and pleasant and always got the job done. Thank you for this excellent, fun service. Kelly Lange (Journalist, you can Google me)
Very easy to order and received what I ordered. It was what was described.
The purchase of a burgundy Chanel sweater went very well as has past times when buying something from this website. I would recommend this place to others.
I recently had an issue with a purchase that was my fault and customer service handled it quickly, no questions asked. This made me feel like a valued customer, so I will now favor the RealReal for pre-owned luxury shopping.
When they advertise something as genuine, it is. I appreciate how proud they are of that and how much they want to have that as part of their reputation. I would like to have a few things on which we could make an offer different than the price. But not site-wide. That might be worth a premium charge.
When I got problems with the order, the RealReal team was very helpful and contacted me back almost right away.
The company has massive product selections.
Love the discount and money back rewards.
P. s need more clearer pictures if products are defected.
This handbag looks new, aside from a slight stain inside mentioned in the description. Beautiful bag and looks like the photograph. Very pleased
I get such great quality and chic pieces for prices that are realistic to my world!
I always receive my items, nicely packaged, and the delivery is very fast.
I bought this Gucci wallet for my daughter. She's new into having luxury brand items and I feel more comfortable starting her out with something not retail price. The wallet was in perfection condition actually looked brand new to me and even still had the Gucci box. She was very happy as well.
Incredible quality, prompt shipping, great communication and customer service. Incredibly pleased.
I am so happy I found this site. I have found amazing pieces at amazing prices.
This is my 8th or 9th watch purchase from The Real Real, and all of them have exceeded their description. All have had a 2 rating and in most of them they look brand new, and over the 6 or 7 years since their purchase I have had no problems. It has been a pleasurable experience
A friend recommended this site. She had bought many items from here and had a great experience. I also had the same feeling and will continue to buy more when I am searching for other items. Thank you
The Real Real was a great experience! Found some men's prada sunglasses that I've been trying to find for years as they've been discontinued for a long time and then I came across them thru this site! Took a chance and purchased them and received them very quickly! Overall great experience! Will definitely continue using this site in the future! Highly recommend it!
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...


Hello Cindy,
Thank you very much for taking the time to leave your feedback.
We sincerely appreciate you shopping with us at The RealReal and hope you are enjoying your Versace handbag.
If you ever have any issues with an item you've ordered, please let us know as soon as possible so we may sort it out for you.
Our team is here for you.