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The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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I am extremely excited to use this clutch. It is in excellent condition and arrived quickly!
Great experience! Will use again and again! Good variety of items and sizes and good discounts too.
Items always arrive well packaged and in good condition.
I found the best deal of Gucci shoes. So in love with the shoes I order! I also got 3 purses one Gucci and 2 LV super in love. Thank you
This was my third time to purchase items from The RealReal and it did not disappoint. The bags are beautiful and just as described and I highly recommend this website.
I love shopping with The Real Real. Their items are top of the line and rides are affordable.
The RealReal has proven over and over with my transactions that buying is never a concern. Any issues are dealt with immediately but more importantly... the quality of purchase is never in question. Having recommended TheRealReal to so many... I am always confident that they will have the same experiences as I.
Perfect transaction there were no surprises and the merchandise was just as explained in the descriptions.
For every type of transaction: from consignment and sale, to purchases and returns, TRR was awesome in every aspect of customer service. I've never came close to having any issues. The site has so much to choose from and such reasonable prices for high end products. I'm obsessed!
Vary easy on-time delivery definitely will order and make a purchase from the real real again!
Recently purchased a Louis Vuitton Damier Ebene Agenda Cover and it exceeded my expectations. The pictures on the site are always clear and crisp and the details are more than accurate. I always know I'm getting beautiful, authentic products at the Real Real, and at a great price.
Love the prices and the selection. So many great designers represented
Almost Perfect, I have very good experience but one time that I purchased a pair of ysl shoes and they were broken in the inside, unusable but everything else perfect
This is my go to site for quality luxury items... i recommended it to all my friends too...
Always struggle to find the right gift, but there it was on the first page on the real real. Great for gift solutions.
This is the second scarf I've purchased and I am very impressed with the quality and accuracy of the description. The package arrived on time and the tracking allows me to bring in before porch pirates get to it! You can buy from The Real Real with confidence!
Beautiful Versace Bag, new with tags.
Love it, not an everyday bag, special!
The descriptions have been pretty accurate and the prices are great. I've been very happy so far.
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...


Hello Brenda,
Thank you for sharing your feedback.
We sincerely hope you are enjoying your Michael Kors Pebbled Leather Clutch from us at The RealReal. We greatly appreciate hearing that you had a positive shopping experience as well.
If you need further assistance, our team is here for you.