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The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 6th among Discount Clothing sites.
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The rep was prompt and courteous and knowledgeable
I love shopping at REAL REAL.
The customer service is always impeccable!
If I ever have a problem or need a return they're always accommodating and trustworthy.
I wish that some of the employees who photograph and give descriptions of items would be more mindful.
Sometimes some of the items don't match the description.
Or they will say something is in very good condition and do not mention the blemishes that are photographed and clearly it is not in very good condition.
When they put an item on a manikin sometimes they don't try to fix it to make it look pretty and more presentable.
So when I look at it I'm not sure if that's what the item really looks like or was just carelessly put on.
The customer service with REAL REAL is amazing and I've never once had a problem out of all the items I've ever purchased or any returns I've ever had to make their incredibly accommodating.
I purchased a pair of shoes that didn't fit and opted for a merchandise credit for quicker turnaround I returned them to TRR super hassle free and reordered a different pair with the merchandise credit. Just waiting on the new pair.
The items are in a great condition, great quality, shipping is super fast. I love this website that's my main shopping place now
I have sold $3500 worth of items in the past but never again. RR held items for 2 months in authentication process. RR does not let you know in advance pricing and discounts. I had an estimate then item was priced 75% lower. I was supposed to get an email with pricing prior to selling according to their policy but I did not. Item then sold in 2 hours because it was priced so low. Don't use their services. Customer service is terrible, on hold forever and no return calls or emails.
I always get high quality with amazing prices. It's teally easy to browse and search styles. Love also the packaging and fast shipments!
Excellent!
Brand new shoes at a great price!
Shipped in two day in perfect condition!
Always a great experience when I shop the RealReal!
The LV purse made an exceptional experience for my loved one. The quality of the piece was remarkably great.
I am happy with the products and services overall. The only reason not given 5 stars is the fact that I wouldn't need to pay the import tax if you mentioned "USED CLOTH or SHOES" on the document.
I bought the purse but it didn't show on the description that has a very bad odor and it just wont come off. So I cannot use the purse because of the bad smell that my son almost throw up just by smelling it.
Shoes were in great shape! Love them! Received them quickly.
So cute, so beautiful, thank you very much! I will always buy some nice things from you!
I can keep what works and easily return what doesn't.It is just that simple and the merchandise is fantastic!
I appreciate the precise descriptions online measurements and the quality of the photographs. My experience has been that what I see is what I get. I have been quite pleased with my purchases.
I have purchased and consigned with them and have had EXCELLENT experience every time. Many items I have purchase beautiful Authentic Designer clothing and a beautiful pair of sunglasses, for at least 80 % or more off retail and just love it all.
Weather you choose shoes, clothes or jewelry be asure you are getting the right merchandise.
I have purchased a number of items all of were reasonably priced and descriptions spot on. The RealReal's provides excellent service; fast delivery, accurate descriptions of items and an opportunity to purchase high end products that are affordable. Overall I'm very happy with every single one of my purchases! Thank you.
The real real has amazing products to choose from. The quality is superb and I have never received an item that wasn't as described.
I'm 6 feet tall and wear a size 18. XXL covers 16 and 18. I need to search for size 18. I also need to search for euro shoe size 43. Please improve search engine.
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...


Hello Zhiling,
Thank you very much for sharing your feedback.
We are glad to hear that our representative was able to provide you with a great experience with The RealReal.
If you need assistance with anything else, please let us know.