Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
We monitor reviews for authenticity
I've ordered about 10 items from the Real Real. Everything was in pristine condition and was Authentic. Highly recommend.
Good, but the new no return on items over $500.00 is difficult. Unless I have actually seen and tried on the item to spend that much or more and not be able to return the merchandise is a large negative to purchasing it in the first place.
The delivery on home goods, furniture is too high. It has been more than the cost of the item.
It's so easy to browse and buy on this site. Filters are great for sorting, selection is always updated unlike other sites and they authenticate and offer returns. Best resale site hands down.
My favorite consignment store! You can find anything for best price!
The description was incorrect on an item I returned
And I was promptly issued a credit for the shippint & return fees.
Very fair!
Incredible prices and selection. I've both purchased and sold clothes and had a top-notch experience with both.
All good. Do not have them yet but easy to do! Will definitely purchase again.
The mark of a good company is not what happens when things go well but when they go wrong and The Real Real didn't do well. Every item clearly isn't checked as my "excellent condition" dolce and gabbana handbag came with a rip by the zip which you honestly can't miss if you even glanced at it. I was offered free return or $20 off my next order. Now not sure whether these quality brands are being checked or whether they aren't and if they aren't how do you know if it's a fake?
I've been shopping the REAL REAL for years. I buy lots of clothes & am always looking for a good deal. Ebay can be dicey but the TRR always provides high-quality items in GREAT CONDITION!
I find it satisfying to buy quality items for reasonable prices. The Real Real makes it enjoyable.
I'm a huge fan of Real Real. One thing I really can't understand--and I think this is one area where you can improve. Your clothing descriptions are laughable. I'm a writer and marketing consultant. The descriptions in many cases aren't even close to describing the actual garments. They get the colors and fabrics wrong. They don't describe whether or not the garment is woven or not. I would love to talk further about this! Better descriptions could save you time and money with returns. Janet
I have purchased and sold on Real Real. Great to deal with. Impeccable standards on vetting products for sale and incoming.
I can always find something on the Real Real i love and couldn't ether pull the trigger before because it was too pricy or I wasn't fast enough befor it sold out.
The Real Real has the absolutely best selection- from well known brands to some of the more obscure brands. Also their customers service team always goes above and beyond. It has become my favorite shopping spot!
It has amazing and high end products with affordable prices. I am dedicated customer to this store and a proud consigner. You won't find this anywhere else, but the RealReal
Since I discovered The Real Real about four years ago, I have been hooked. I have made so many purchases. All items are always exactly as described and you can't beat the price. My only complaint is that shipping used to be quicker via another carrier and they recently switched to a new carrier that is about a week slower with shipments.
I bought a lovely pair of Chanel flats and unfortunately they were too big for me. I'm on the wait list for a smaller size, which I think is a great idea. The purchase and return experience was top notch and I will definitely shop here again!
The sunglasses were as described. I am in LOVE with them, they flatter my face perfectly! I am so happy I made the purchase on time as great deals go by fast.
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

