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The RealReal Reviews Summary
The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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I've purchased designer handbags from The Realreal for many years and have been very happy with the items and the service. Customer service was very accommodating the one time I had an issue.
The bag is fake, professionally done and it's definitely a replica. I only could tell because I have a few chloe bags and I know how the leather feels and smells. I knew that despite everything looking great, it did not smell or feel luxury. I put the bag next to the exact model and bag, then I could clearly see the difference. Plz plz plz be careful out there, some of these replicas are so professionally done that it could take a lot of effort to tell the difference.
The goods are always in top quality, fairly priced and packaged well and arriving in a timely manner.
Recently I was delivered a Gucci bag. It took a while to find it. The UPS driver jumped of of his truck to present me with a torn up box and a damaged bag. TRR had me send pics from my phone and they fully refunded my money
I've been buying and selling on the site for years now. Mostly all goes well. At times I've received things that were not as described in terms of quality, at times they weren't written with accurate measurements.
I have to say, except for couple of times I have been satisfied with most purchase. Not happy with consignment, I probably will only consign the items I bought from you.
As a very regular customers, I would like to know what my percentage will be for that. I would really wish, It should also reflect on my buying power as well. Thank you.
Easily found ( and usually find) items I am looking for at a fraction of retail. The items are always as stated and shipped with care. Customer service is excellent.
Love browsing the "excellent" condition handbags. I have some real beauties at very reasonable prices.
Overall, with the exception of ebay, with respect to quality, diversity and price, your site is the best online source of designer clothing/shoes/etc. That I've found. The main problem I've found is determining fit. The size listed is often unrelated to what one would expect in terms of actual measurements. You sometimes provide measurements but usually don't. And you never provide what is for me a critical couple of measurements -- circumference of the armhole (where sleeve joins the body) and upper sleeve/arm. For shoes/boots, you rarely provide the width. Also, the photos do not typically show how the style/cut of the sleeve -- raglan? Set in? Kimono? Batwing? At right angles, slanted, etc. All of which are critical to how it will fit. And your customer service staff does not have access to the items or this info. They cannot measure the item or check it for answers to questions such as "You say it is reversible. What is the inside color?" etc. They have told me to order the item and return it if it doesn't fit. I find it helpful that you seem to use the same mannikin for all photos, so I can guestimate the sizing from how the item fits the mannikin. But I wish I did not have to keep paying the return shipping when an item doesn't fit, etc. and this could have been avoided if you had provided more information. I understand that many times there is no substitute for trying on an item or seeing the color in person. But there have been a number of instances where some information about armhole sizing or cut, etc. would have enabled me to realize the item would not fit.
Excellent product quality as described fast shipping
Very good! I found unique and rare pieces for myself and my highly selective teenage children!
We are ALL pleased with the items chosen.
The experience of purchase with TRR is in the first place one of gratitude. What an opportunity for customers, supporters of designers, the entire fashion business to be able to give masterpieces a longer life. Clothes to wear or collect and admire for more than one season, more than one decade, more than one generation. The exceptional design, craftsmanship and expensive leather, silk, wool or delicate fabrics deserve better than they are treated last years in the vulgar consumerism. The talented tailor-artist behind the collection should be rewarded by a longer life cycle of the item. The durability should not stand in the way of the fashion business. Everybody must earn. The way it turns now however is too hectic, too fast, too superficial. (I would like to quote Raf Simons.)
I always find something g I love and a great price!
The last Balmain pants I purchase were no mid raise as described were very low rise, but when I tried the the tag came out I had to keep them.
Love shopping on the real real. Love that everything is authenticated, there are a lot of fakes on eBay and Poshmark. I've both bought and sold on the real real and have been pleased.
I visit this site daily. It's very reputable and offers a wide array of designers merchandise at very fair prices. Easy To return and are very clear if it's a final sale. I have only returned a few of the many items I have purchased and it was only for sizing issues. The quality is always better than expected. I have recommended to all my family and friends who are equally as happy.
I highly recommend The Real Real!
From the business
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members