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The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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I've used Real Real several times and every experience as been exceptional. Shipping time is so quick and the products are fantastic! It's hard to stay off the website -)
I love ordering from therealreal, they make expensive affordable and the Transaction process is easy. The shipping and packaging is also favorable, i just hope they have street styles for women and more varieties of styles available for women.
This is my third purchase with The Real Real. I purchased a Louis Vuitton handbag (which I was nervous about doing online), but it is absolutely beautiful and just as described. It is authentic. Will continue to purchase through The Real Real!
The Burberry Scarf I purchased looks brand new and was shipped with careful detail to keep it protected. I will definitely purchase from this site again in the future.
Product as described, in excellent, mint condition! Arrived timely, nicely packaged.
It's wonderful being able to shop and purchase items at a fraction of their costs all from the comfort from your home. Customer Service at the Real Real is also amazing!
I purchased my second pair of Jimmy Choo espadrilla with TheRealReal and love them. Also, at the time I made my purchase I received $30 bonus which made it even more sweet of a deal
So easy to use. There is also a great select to choose from.
My item arrived quick and was exactly as I hoped it would look like.
Easy to order, true to the picture, good customer service.
Bag was in worse condition than their website claimed
If your wanting a piece from a luxury brand and don't live in a Cosmopolitan city. Here's the way and not paying full retail and not having to fly and pay for hotels etc(can't go anyways Covit).
The colors are vibrant and it looked like it was bran new.
Easy and convenient shopping experience. Items go fast. As for sizes, I am size 8 but due to SML, I can't filter the size numbers.
It was fine. Everything was shiny and pretty. I liked Everything and wish I was a millionaire. Now I'm going to opt out of your way to frequent emails. Goodbye.
I am going to be consigning A couple of items that have a higher retail value than my typical flip with the Real Real. This will give customers the peace of mind that what they are purchasing is in fact really real
I love the real real they always have amazing prices for such good quality of clothes, I have gotten multiple items from here and they all have been in good condition, no tears, no stains I'm always satisfied, I highly recommend getting brand clothes from here!
I liked that they had a wide variety of items in the category. Their photos were good and I could zoom in to look at imperfections in the purse. I felt like their evaluation of the product was spot on. Shipping was quick and kept me informed of transit (the decorative box got smushed a bit in shipping, but that could have been shipper).
Looove this place. Quality is great and prices are fair.
Good for the planet too. I am a full convert.
I had been in search of a similar item for a while and came across just the right thing by a brand I don't usually follow but it's great! Great experience, item was just as described, fast shipping!
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

