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The RealReal Reviews Summary
The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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I browse realreal site almost every day these days. You have many good quality stuff for good price!
Im still waiting for an appointment to pick up my clothes
Overall, merchandise is describe perfectly to what I've received and the various pictures are great as it shows different angles.
Problem Issues that should be improved:
1. Customers should have an option to waive the postage return fee if they choose to have store credit like other similar sites.
2. When you place an item in your bag, 20 minutes is not long enough as I'm shopping and feel stressed and I'm going to lose my item so I purchase it, pay the delivery fee and then if I see something else I want to buy, I have to pay for a second delivery fee! It dissuades me from making the purchase and continue my shopping experience. Give reasonable time frame: 30-45 minutes. Take away the pressure of playing the game of "Beating the Timeclock"!
If this is done, this site would be fantastic!
Super fast delivery, and great products all good quality name brand items.
Received in very good time... I was impressed with the quality and condition of the item...
The service was fast, efficient and the assigned person understanding of the situation
Love my new pink purse. The condition is good. I am enjoying carrying a quality bag that came quickly was well packed.
Great site, awesome prices but since my shipping was international, I would have appreciated somebody told me I was going to have to pay taxes (and how much). In the end, it wasn't as great a deal as it seemed.
The process for return went smoothly. I was able to obtain an RM number and shipping label without any problems.
Great detail. Shipping and communication too notch. Will definitely purchase from here again. It will be the 1st place I look.
Accurate description of the top I got, great price, really fast shipment, you don't see that these days, I'm a happy customer!
Its very easy to consign, they do all the work, they price everything fairly and high as possible.
Its easy to buy as well.
The real real commercials have the worst outfit styling I've seen in my life, my toddler could have done a better job blindly picking garments. I don't understand why the stylist was not only allowed final say, but subsequently wasn't fired for the tremendously bad styling job to promote their product. The commercials and advertisements make me and everyone else of the influential generation not want to even associate with this ugly nonsense. Severely disappointed.
Love The RealReal! My most recent purchase was a tan lamb leather mini dress that can be worn countless ways in different seasons. This is one of my favorite clothing sites, not only is there an abundance of beautiful items to purchase, but you are supporting the high end fashion industry as the second owner of quality goods that will last for years to come. Be aware of your body measurements as different brands have very different sizing. I'm usually a size 4/SM, but have ordered anywhere from an XS-MED. I've only had to return one item(too small) and it was a very easy process. I recommend to friends often.
Spoke with Geraldine in customer service who couldn't have been more helpful concerning a return that was delivered without a tag! However, the email for the return info & label was nowhere to be found on my account. So I'm sending the item to the Perth Amboy New Jersey address for return. Usually have no " snags" when ordering & returning & love this company!
The Real Real sold me a fake vintage Chanel handbag. Despite their claims of vigorous authentication protocols, the rumors are true - the Real Real's inventory includes items that are not authentic. I made my purchase at the Upper East Store in Manhattan, NY. Upon purchase, I took the bag priced at $945 to the Chanel store near 5th Avenue. I asked the sales clerk if I could have the bag cleaned (FYI: Chanel does not authenticate bags unless they are to be "cleaned" or "repaired". Furthermore, without a receipt, if the bag is (as all vintage bags are) older than 5 years, their policy is to not accept any cleanings or repairs on Chanel merchandise. However, I was very very fortunate that day, as due to the pandemic, Chanel was not busy and more than accommodating - they accepted my purchase to be cleaned. Two days later, I received an e-mail that I should pick up my handbag as it was declined to be seen by a repair specialist. When I went to pick up the item, I was pulled into their 2nd floor private office, where the sales associate returned the bag along with an enclosed letter stating that the item to be cleaned was denied due to a lack of authenticity! I immediately went to the UES Real Real store to ask for a refund. I was hassled and accused of dishonesty by the sales associate. Only after I demanded to speak with the manager and offered physical evidence of the Chanel letter, was a refund offered to me. No other apologies nor accommodations were made. As a result of this incident, I warn other customers! BEWARE - not all items sold by the Real Real are genuine. As for me, I will NEVER AGAIN DO BUSINESS with this merchant.
I have been in love with these boots for several years now, but did not want to pay the full price tag of $1K. Real Real allowed me the luxury of owning something previously loved by another, at a great price. The boots were packaged carefully in beautiful packaging, quite quickly, I might add, and arrived as pictured, in good condition. I can't wait to wear them this fall with everything!
The ordering, paying and receiving purse was all very easy and purse in very good condition. I was very satisfied and leased with the whole process. I do have a question about the bottom of purse. I would have thought it would have had the little feet on it so bottom of purse wouldn't get damaged was I wrong cause mine did not have them?
From the business
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members