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The RealReal has a rating of 3.3 stars from 5,332 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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I am a May baby and love emeralds. The necklace was exactly as described and even more elegant in person. This is my new signature piece. The emerald is gorgeous and perfectly matched by the diamond which is accurately graded. Incredible value and I love the reduced environmental impact which lets the emerald and diamond shine.
As usual I found something wonderful on The RealReal website. Purchasing was easy, shipping was quick and my Alexis Bittar bracelet arrived safe and sound and gorgeous. It doesn't get any better than this.
Fast shipping, hundreds of options, and top of the line merchandise!
Purchased twice from the RealReal, and have been very satisfied both times. The items are authentic and excellent condition for the price. Definitely recommend for people looking for hard to find pieces and excellent quality for lower prices. Pre loved is a way to go
I have gotten a celine blazer and a dolce and gabbana pants which was poor stiches around zipper. There was description said very good condition, but Not at all.
I am grateful to buy high quality second hand clothing. I suggest you give more detail about the measurements of the items, and a close-up picture of the fabric, so we clearly see the color and texture. And please make the purchase duty free to Canada under a certain amount, eg $800.
Thank you!
Good experience with this site too lazy to elaborate but no issues and items are in good condition.
I purchased Aquatalia boots that looked brand new for about $60.00. Since they retail for nearly $400.00, I'm thrilled with the savings!
I've been a customer for years, and always been satisfied with the quality of the products and customer service. Amore generous return policy is the only change I would make -- especially forthe holidays.
I was looking to get my mother a present and she is so difficult to shop for. I was able to get her the perfect Louis Vuitton handbag, in excellent condition, far less expensive than if it was new. Now to find something for myself.
I like this web site, and will shop in it again for sure. Unique collection of products, and fantastic taste.
Love my shoes from The Real Real, I only purchase
My shoes from this site.
They're in great condition, they're pretty much current pieces within 2 seasons.
Why not have designer!
Bought dresses for a wedding. Each was described exactly. Returned one due to not fitting and received emails when they received the return and then when credit was issued. Items were packed well and shipped very fast. Met all my expectations. Will shop there again.
I love TRR and look forward to shopping from them again and again. My transaction went very smoothly and the ring I bought was amazing!
I was really worried investing in a "used" bag. LOVE my new Gucci and it is in perfect condition!
It was our 30th wedding anniversary. I searched a high dollar name brand site for the right gift, only to have them deny expedited shipping. Luckily I found the exact item on TheRealReal. The price was far less and with their expedited shipping the gift arrived just in time. This makes the third time TheRealReal has come in to save the event for me.
I love the real real! Great products at great prices!
I have enjoyed all my merchandise and experience with the real
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

