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The RealReal Reviews Summary
The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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I purchases Alexis Bittar earrings, on the website, they were described as being in excellent condition. When they arrived one of the earring backs was missing. With Alexis Bittar earrings, they require a special back so I can't just replace it with any earring back. When I reached out to customer service, they never apologized for not sending out what was described, they just offered me a $12 site credit. I would never buy from them again because I feel the misrepresented the product, and sent out the earrings knowing there was no back. It said authenticated luxury consignment, Total bait and switch.
I recently purchased a Gucci bag, for my fiance from the Real Real. Not only was the bag stained upon arrival, but it looked worn. This was not described about the bag, prior to me purchasing it. Furthermore, I couldn't return it, but they also denied me putting it up for consignment because it was stained on the inside, when they sold it to me like this. I will NEVER SHOP HERE AGAIN! My $400 is down the drain!
I have bought a bag online but when i received the item, the stripe is broken. I contact RealReal, the reply is following "At this time we're more than happy to accept the item for a complete refund and email you a prepaid return label free of charge. Or if you wish to keep the item, we can issue a $20 site credit to compensate." This look good but the problem is if i decide the do the return, i have to "try and obtain a refund please contact your local government/custom authorities." Which take time for the Buyer and sometime not sure will get the money. So either side is not good for the Buyer. So the RealReal should check their goods before been send to the customer. The end is i will keep the item because either of chose is not good, i will suggest either the Oversea Buyer to ask RealReal or RealReal check the goods before shipping.
Extra payments (outside of the total with taxes, shipping and duties) were asked of me after the items were shipped (even days after they arrived at my house). I payed more than twice.
I have shopped and consigned with TRR for several years now. Service is great and anytime I order something, the shopping is very quick. My recommendation to anyone who is new to shopping with TRR, is to always check the return section on each item as some are non-returnable and final sale.
Love the new contactless consignment. It's extremely easy and the service is quick and efficient.
I ordered an item and it did not match the description. I contacted customer service and they resolved the issue to my satisfaction and were very professional.
UPS returned my packages without my consent. I called twice to report this. Then I started a return report.
After one week of an email confirmation, I haven't heard back from TRR about my return process. There's not a way I can find info about this.
I've ordered two skirts, my fault, didn't realize one had a zipper. Second one didn't realize it was a "nubby knit". But I'll make it work. Not real reals fault... my own
Had a high end pairs of shoes and shipped them to the NJ receiving department. It was mismanaged from day one to the bitter end. They failed to properly document the receipt and status of the shoes. I called twice and was told tearing on one call and the heel was broken on a second call, why would I send in a pair of high end shoes with a broken heel. I asked to speak with a manager and no one will call me back, I received a email three months later stating they are shipping them back broken. They are still not properly documented online in my account. Zero customer service and beware that they might/could/will damage your goods in the back receiving warehouse in NJ. Take pictures of your items before you ship them with a date stamp because they don't hold employees accountable for mishandling items or breaking them.
I ordered something and accidentally put wrong city on my address. My order had already shipped by the time I realized the mistake. I contacted customer service and they made sure address was corrected and item rerouted to correct address.
Excellent service!
Awesome deal on designer fashion for a great price plus fast shipping.
Trying to locate a package. Your representative was most helpful. By evening February 11, My package was found. Unfortunately your coat did not fit. Today I spoke with an other representative also very helpful. I will be returning the coat. As soon as my credit is make in my account I will be purchasing another coat. It is more money I should have gone for it in the first place. Thank You. Nicole Keane
I arrived, greeted warmly, very professional person helped me with what I felt an honest presentation
I love to buy stuff on real real, it is affordable and nice condition, great shipping and awesome variety of items
I love to sell and buy here!
Always aim to please the customer. The only small criticism is the wait time for customer phone calls.
I was not informed of the prices on items and specifically asked to be informed of price on my Chanel Vintage jacket. I was never informed, it was sold in a second because it was so underpriced. Was it bought internally? Not the way to do business... I was consigning in an other consignment store in NY and there was a designer in the store that will no longer consign with TRR fir the same reason. Do not want this to happen again!
The Real Real is proof that excellent deals exists. Yesterday, I had on a Theory Sweater and Rag and bone jeans. I paid $12.50 for both items. They are in excellent condition. The delivery is quick, the service is fantastic and how kind it is to deliver every item in a dust bag. I keep going back and finding more exceptional deals and the I am always thrilled with my orders. I doubt I will ever shop elsewhere. Thank goodness I was watching Hulu and The Real Real commercial aired. After delving into the site I was hooked. Thank you for making your company a win win for everyone!
I am grateful. My order came on time just as I expected it. The was even better when it came. I thank you so much to the seller. They know what they are doing.
Always a pleasure... like it very much.
But compared with second hand shops in my country the prices are very high
Received my purchase, earlier than expected, it exceeded my expectations. The bag is in great condition, doesn't look as if it has been used., it also came with a dust bag and box., I have ordered several items from this site have never been disappointed.
From the business
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members