ThePerfectRugReviews 476

There are still supply chain issues...agreed but no need to charge my card until order is complete and shipped. Took over a week from initial estimate to ship...very slow...not a good experience

Dear Friends
We ordered custom rugs in July of 2021. The total amount paid on July 18,2021 was $3486. 28. We received a shipping confirmation in Sept. For the rugs and we trusted The perfect Rug to complete delivery. The rugs were going to a cottage that is uninhabited in the Fall. Our caretakers brought in a lot of packages and we made the mistake that the Rugs had been brought in. In early June 2022, we realized that the rugs were never delivered. We called the perfect rug and Brooke, customer service manager, could not produce any proof that the rugs were delivered to 16 Gosnold Rd, nor could she explain the "white glove" delivery service. We asked for a reshipment of the order that we originally placed. The perfect ring declined to help and said that all we could do is file an insurance claim and if we wanted the rugs then we would have to place a new order. We wanted the rugs and felt like that things would work out, so we paid for another set of rugs. These were delivered and we were happy with them. However, a few weeks later we learned that the insurance claim was denied and that there was nothing more the Perfect Rug could do. We asked to speak with the owner, Mary Wilson, and the request was repeatedly denied. Finally, we made an offer for a refund of 50% of the rugs we paid for but never received and there is no proof that they were even shipped. We picked 50% because this is an average gross margin amount for retail. We were asking for the profit from the rugs we never received. We were being kind. The Perfect Rug and Brooke, the customer service manager, denied the request and said all they would do is give us a credit. The Perfect Rug does not care about it's customer, they lack any moral compass, and we would never recommend them to anyone. They lack a moral and ethical foundation which is the bedrock of capitalism. Please stay away.
Willis and Ashley Logan

Top quality. Absolutely perfect measurements. Such careful delivery chosen by The Perfect Rug. The rug was so well wrapped with various layers of protection. Pictures do not even do justice. The sisal with the border ties together the entire room. I have never seen a more beautiful rug in my life. Thank you so much for doing custom measurements; no standard size was working for our new dining room.

We designed the PERFECT rug for our kitchen. The material, options and process were exactly what we were looking for. It coordinates extremely well with our kitchen and breezatorium. Highly recommend The Perfect Rug!

I placed an order in April for 2 custom sized small runners. Estimated delivery was 2nd week of May. I emailed them on 5/31 to inquire and was told I would receive a shipping notification by end of that week or early following week. No shipping notice has been sent to date. Additionally no response to the 2 follow up emails and voicemail left with customer service. It is now mid June and I still don't have my order. I will be contacted my credit card company as they charged me in full back in April so I will have to go through a process to get my money back on a statement that is now 2 months old and already paid.

I had an awful experience with this company. The rug well over three months late. I paid for white glove service but they just dropped it without any signature in my driveway and walked away. White glove service was about $250. That means taking the rug to room of choice, unrolling it, inspecting it and then accepting or not accepting it based on its condition. There was none of that. Customer service is a joke. Prepare to be tortured. They lie about literally everything. Do not trust this miserable company. I've dealt with vendors that are pretty bad as I fix houses but this one is in the top 1% of miserable companies to deal with. Read other reviews on other sites and you will see that lots of people write negative reviews on this company. They all write about the same thing. The timing of the rug ( late late late….) and customer service ( rude rude rude as in omg!) and of course delivery. ( white glove service? Do not deal with this company. Making rugs is not rocket science. You take an order. You collect money. You make the rug in a reasonable amount of time and you then deliver it. They cannot seem to do that. Why? I don't know. They shouldn't be in business.

I wanted a jute rug, Decided on sisal instead. Plenty to choose from. Very, very happy w/ a gorgeous and "Perfect" sisal rug. Nice price and great quality.

Highly recommended!

We are thrilled with the rug we designed for the kitchen! Looks and feels amazing and the support staff was quick to respond.

I've been waiting over two months for my rug. They shipped it to the wrong part of the country. I tracked it down through the freight company myself because the people at Perfectrug do not return calls as promised. I think my rug got shipped back to perfect rug and should be coming my way but I have received no updates from the company. I asked to cancel my order but was told no. Meanwhile, they have had my $1,200 for months and I have nothing to show for it. Find a different custom rug company!

My rug is the first wool rug I have owned, and I regret purchasing the wool. I have owned this rug for several months and I'm still picking up wool tumble weeds. I wish I had know what to expect. I do not have a problem with the customer service. The size was perfect.