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The Lacy Bra Reviews Summary
The Lacy Bra has a rating of 1.6 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. The Lacy Bra ranks 3701st among Clothing sites.
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Do feel it improves posture, pulls shoulders back, but no adjustment on shoulder straps and my girls are bulging out of cups so I have 4 boobs instead of 2 :( I am going to sew the shoulder straps shorter hoping it will trap the girls where they belong but for $$$ shouldn't have to do that. 36D
Lots of hype about this bra. Ordered the right size. These bras do not come with adjustable straps which makes no sense. Very saggy. Contacted the company for a return. No response.
Hello Gail,
Thank you for taking the time to post your feedback!
We're sorry to hear that our Lacy Bra didn't match your expectations, especially with the straps.
We take our customer’s feedback like yours very seriously, and due to high demand, I’m happy to inform you that we now have a Lacy Bra with adjustable straps.
Just to let you know, we always offer free exchanges, and we would love to send you a new bra with adjustable straps. And you wouldn't have to send back the item you have already received.
Please reach out to me directly at [email protected]. I would love to personally assist you.
Thank you once more for your purchase!
Best regards,
Paula
Never received product nor did anyone their care. After repeated emails about the product in order. After a month and a half I never received my product.
Hello D. F,
Thank you for taking a moment to leave us a review!
I am very sorry to hear that you did not receive your order and that trying to get help from our customer service department seemed nearly impossible.
Our failure to communicate with you has surely led to a frustrating experience for you. We apologize for the inconvenience!
I hope that you have received your order by now. However, if that hasn't been the case, I'd love to assist you myself.
Please reach out to me at [email protected] so we can find out what happened here and offer you a satisfactory solution.
Best,
Paula
Most of the materials are soft, but there are two sharp points at the front closure, and the side seams are uncomfortable. The straps are not adjustable. This bra feels cheaply made, but is expensive. It does not provide good support. I will shop elsewhere in the future.
Hi Janet,
Thank you for taking a few minutes to write a review!
We are sorry to hear that our product failed to meet your expectations.
It's not fun to read criticism of your product, but at the end of the day, we want to design bras that our customers enjoy wearing. Therefore, we appreciate you taking a moment to leave us such detailed feedback.
I'll pass your comments along to our product development team so they can take them into consideration and see what they can do to fix the issues you mentioned.
In the meantime, I don't want you to have to keep the bras if you are not happy with them.
I hope that one of our agents has already contacted you to help you with the return process. If not, please contact me at [email protected] and I will be happy to assist you personally.
Best,
Paula
This bra has a super soft seamless cut and no wires It shapes the bb well from the side and has double support. It has front closure and yes it feels like am not wearing it when its on. Its that comfortable. I ordered mine in beige. It does not hurt my back coz it fits well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi T. C.,
Thank you so much for taking the time to leave a review!
It sounds like the Lacy bra would have been the perfect bra for you if only it had adjustable straps. We are very sorry for the inconvenience.
We believe that customer satisfaction is the key to a successful business, and that is why we work very hard to continually improve our products. I am happy to inform you that we now offer Lacy bras with adjustable straps.
We offer a free exchange and would be happy to send you a new bra with adjustable straps at no additional cost to you. You do not even have to return the bra you received.
Please contact me directly at [email protected], and I will be very happy to send you a new bra.
Best regards,
Paula