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The First GroupReviews 3,798

4.4

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From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
147
This company responds to reviews on average within 11 days

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Saudi Arabia
1 review
0 helpful votes
Follow Nathan L.
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……………………………………………………. With good packages Great company

Date of experience: September 1, 2025
Saudi Arabia
1 review
0 helpful votes
Follow Fatma A.
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عروض الشاطي ليتها كانت ايام اكثر
عروض التوصيل والاستقبال من المطار ياريتها مشمولة في العرض
مافي اي عروض لسيارت ايجار او بسائق

Date of experience: August 31, 2025
Switzerland
1 review
0 helpful votes
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Good
September 7, 2025

I was contacted immediately after my approach to First Group. And my question was answered and my problem was solved immediately

Date of experience: August 28, 2025
TFG D. The First Group Rep
6 months ago

Dear Mr. Ghiasi,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

GB
1 review
0 helpful votes
Follow Linton R.
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Information was straight forward and easy to digest.

Date of experience: August 26, 2025
TFG D. The First Group Rep
6 months ago

Dear Mr. Linton,

Thank you for leaving us with a 4-star review! We value your feedback.

Warm regards,
The First Group

Canada
1 review
0 helpful votes
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Exceptional Company
September 5, 2025

Fully explained the offer, very courteous and took time to answer all our questions

Date of experience: August 26, 2025
TFG D. The First Group Rep
6 months ago

Dear Mr. Kay,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Florida
1 review
0 helpful votes
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Astonishing to say the least!
September 2, 2025

It was truly better than I could've imagined. Seeing the amazing architecture in-person is an experience within an experience itself.

Date of experience: August 21, 2025
TFG D. The First Group Rep
6 months ago

Dear Mr. Anwar,

Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.

Warm regards,
The First Group

Cyprus
1 review
0 helpful votes
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Our recent stay in Dubai from 1 to 21 August with my two daughters was simply outstanding, thanks to First Class Property Management. The exceptional experience began well before our arrival, with professional and detailed correspondence from Mr. Ghina, Concierge, and the attentive support of Mr. Rasheed, Guest Experience Manager.
Upon arrival, Mr. Rasheed personally welcomed us at The LOFTS Central, showed us the apartment, and ensured we felt immediately comfortable. The apartment itself is in a prime location, just steps away from Dubai Mall and the Burj Khalifa, truly the best place to stay.
Throughout our stay, Mr. Rasheed was always available and, on the few occasions we required assistance, he responded promptly and with great professionalism.
With over 20 years of experience as a University Professor in Hospitality Management and a background working in prestigious hotels worldwide, I confidently rate this experience as excellent. Seeing how much my daughters enjoyed every moment made the stay even more special.
Though I have visited Dubai many times, this was my first experience with First Class, and from now on, I will recommend and choose them whenever possible.

Date of experience: August 21, 2025
TFG D. The First Group Rep
6 months ago

Dear Mr. Andreas,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

GB
1 review
0 helpful votes
Follow Mohamed N.
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Doesn't look like a good investment
September 1, 2025

One of your official was rude when I didn't agree to the deal he said so you came for the free hotel offer I was really upset I didn't choose your company I was persuaded by your colleague to take part

Date of experience: August 22, 2025
Germany
1 review
0 helpful votes
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Anti virus program blocked first: firefox.exe attempted to establish a connection relying on an unmatching security certificate to url9072.thefirstgroup.com. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one

Date of experience: August 20, 2025
Slovenia
1 review
0 helpful votes
Follow Stojan O.
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Dear Sir/Madam, the registration website does not provide the option to specify the number of additional nights or to indicate the amount already paid that the member wishes to redeem.

Date of experience: August 20, 2025
Saudi Arabia
1 review
0 helpful votes
Follow Zahid Z.
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Excellent and good services as usual and lifestyle healthy

Date of experience: August 14, 2025
TFG D. The First Group Rep
6 months ago

Dear Mr. Zahid,

Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

Warm regards,
The First Group

AE
1 review
0 helpful votes
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Great
August 24, 2025

It was great I am really happy and excited for this unique opportunity. Thanks

Date of experience: August 14, 2025
TFG D. The First Group Rep
6 months ago

Dear Mr. Monir,

Thank you for your feedback. We're glad to hear that your experience was positive overall.

Warm regards,
The First Group

Mali
1 review
0 helpful votes
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Je n'ai pas d'observation pour le moment tout se passe bien

Date of experience: August 9, 2025
TFG D. The First Group Rep
7 months ago

Cher M Hamidou,

Nous vous remercions pour vos aimables paroles! Nous nous engageons à faire en sorte que votre séjour soit exceptionnel et qu'il dépasse vos attentes.

Cordialement,
The First Group

Australia
1 review
0 helpful votes
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Top notch
August 19, 2025

First group is a very professional outfit. It was a wonderful experience right from my introduction to First Group at the airport. A ride by some superb taxis from my hotel to the presentation and then back to my hotel. All the people I met along the way were very professional. Unfortunately at this stage I was not in a position to purchase.

Date of experience: August 9, 2025
TFG D. The First Group Rep
7 months ago

Dear Mr. Vincent,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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Never be truthful, break promises. Ignorance and I might spill my bad experience with you on X platform (tweeter)

Date of experience: July 31, 2025
Saudi Arabia
1 review
0 helpful votes
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شكراً لكم على إتاحة الفرصة لي بزياره دولة الإمارات العربية الشقيقة

Date of experience: August 8, 2025
TFG D. The First Group Rep
7 months ago

عزيزتي السيدة كاثرين,

شكرًا لك على ملاحظاتك! رضاك هو أولويتنا، ويسعدنا أن نتمكن من تلبية توقعاتك.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

AE
1 review
0 helpful votes
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Staff wanna collect my passport dint wanna return said bring

Date of experience: August 8, 2025
Virginia
1 review
0 helpful votes
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Mr good.
August 16, 2025

Confused. The date.to pick, no option to the last month of December.

Date of experience: August 6, 2025
NL
1 review
0 helpful votes
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It was a great experience.
August 16, 2025
Updated review

The service agents were very helpful and explicit navigating through the areas of concern and answered questions in simple understandable fashion. In the end we knew better how to make an informed decision

Date of experience: August 6, 2025
TFG D. The First Group Rep
7 months ago

Dear Mr. Edith,

Thank you for your feedback. We're glad to hear that your experience was positive overall.

Warm regards,
The First Group


Easy to maneuver
July 29, 2025
Previous review

Easy to maneuver

Date of experience: July 19, 2025
Australia
1 review
0 helpful votes
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Time Wasters
August 16, 2025

This is the biggest time wasters in Dubai. Someone random said that you are lucky to get a 100 AED food voucher and all you have to do is to go to a place and give feedback. But in the end, we were wasting time with a sales person to invest in an apartment or something like that.

Date of experience: August 6, 2025