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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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Sana and Yacine were very helpful to us during the stay well organized and the hotel choice was just perfect we enjoyed the stay Thank you TFG and Dubai Lifestyle for this amazing experience
رعبتي ونداهيم مرينا لانني جربت the first collection
ان شاالله تكون التجربة جميله ورائعه وتستحق التجربه مرة اخرى
عزيزي السيد باسل ،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب "
Experience will be clear after staying in the Hotels
Thanks to Yacine who arranged the stay for me and my family we really enjoyed every moment Great experience
الخدمة جيده لكن ينقصها بعض الاهتمام من خلال تاكيد فوري للحجوزات
Nous serons ravis de passer les vacances à dubai
We enjoyed our holidays My wife and I are very satisfied with the service Thank you Yacine for this experience
Dear Phemelo,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We are glad to know that you and your wife had a wonderful experience in Dubai!
Kind regards,
The First Group
I wasn't able to choose the dates I wanted. I'm in a DUbai today and I wanted to use this voucher from Today. Please let me know if you can arrange a hotel for today. Thanks
Good package deals, friendly staff sales person (Lara Saleh) and easy to book with multiple options and choices.
Dear Kashif,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that your partner and you had a memorable time on your wedding anniversary. We wish you both a Happy Anniversary and a lifetime of happiness!
We look forward to welcoming you again.
Best regards,
The First Group
من فضلك عايز اعرف المبالغ المطلوبة منى علشان
(١) استخراج الفيزا الى دبى (شخصين)
(٢) تكلفة توفير عربه من الفندق لاحضار ٢ شخص مع العلم وجود عجلة Whellchair خاصة بى.
It a very good experience dealing with first collection and very intriguing with the offers they have.
Dear Nketiah,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member at The First Collection.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.
We hope to see you in Dubai again!
Warm Regards,
The First Group
Travel request calendar on your website end on 31 January 2023.
I could not choose February 2023, which our travel month.
Prefered arrival date - 08 February 2023.
Alternate arrival date - 10 February 2023
Thank you Mostafa for the friendly service, was a great vacation highly recomended to everyone want to discover Dubai from new view.
Dear Mr. Saled,
Thank you for your feedback. We are glad to hear that you have had a wonderful experience as a Dubai Lifestyle member. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We hope to see you in Dubai again!
Kind Regards,
The First Group
Excellent phone experience, response was in less than 24 hours
Excellence and professionalism to the highest peak.
Dear TFG I would Like to Thank you for the great experience which was organized by Yacine from Dubai Lifestyle we enjoyed every moment my wife and I are very satisfied
Dear Mr.Djoukoua,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We are delighted to know that you and your wife had a wonderful experience in Dubai.
We look forward to welcoming you back to Dubai!
Kind regards,
The First Group
Specail thanks to Mr Mostafa for help all the time.
Was not the first time in Dubai, but it was really diffrent
I loved the hotel service and activity.
Dear Marina,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Mostafa.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
Big thanks to the Dubai lifestyle Team for the great experience Thank you to Yacine who made everything easy for me and my family Will come back and see you soon
Dear Mr.Waleed,
Thank you so much for your feedback and for sharing your positive experience.
We look forward to welcoming you again.
Warmest regards,
The First Group
Dear Sir,
I would like to seize this occasion to thank First Group for such an awesome experience of the Dubai Lifestyle. This is the first time I have enjoyed my visit to Dubai, and thanks to you First Group and most especially our amazing Agent Abdel Rahman.
In fact, Abdel Rahman had a fantastic program for us, and he was at any point in time responsive to our needs. We are extremely thankful to Abdel Rahman for his exceptional hospitality and friendship. May Allah continue to bless him, and the First Group as well.
Everyone we had come across at First Group has been uniquely exceptional in hospitality.
Our sincerest thanks
Dear Mr.Emmanuel,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr.Gilbert,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to being at your service for years to come!
Kind Regards,
The First Group