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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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I chose Wyndham Dubai Marina as my first choice but the site keeps excluding this from my list of selected hotels. It only showed my 2-4th choices.
Experience was so good with the first group hotels services every thing
Каждый год ездим в Дубай. Нам и нашим детям там очень нравится.
Дорогая Пантилеев,
Большое спасибо за отзыв и за то, что поделились своим положительным опытом.
С наилучшими пожеланиями,
The First Group
We received very good service, it was very interesting and informative, because of this we really want to continue working with the company, we want to suggest many of our friends to learn more about the first group because of Angelina! We never expected how magical the opportunities here are, only imagined something like this in our dreams. We received very clear, important, and valuable information from Angelina and look forward to our time here in the future!
Dear Mr.Yosef,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
Thanks a lot and I'm looking forward to discover good expires with you
I had a wonderful experience with your staff especially Angelina she was very kind to me and my wife we had a wonderful experience with your company and it was her kindness and her professionalism that made me take this offer
Dear Alex,
Thank you for your review and feedback on the service you received from Ms.Angelina. We receive many wonderful reviews about Ms.Angelina and will make sure that your comments are shared with her.
Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to welcoming you and your wife back to Dubai soon!
Kind Regards,
The First Group
اقدر حسن المعاملة والمتابعة
الاخت هناء والاخ عبد الصمد
,عزيزي السيد حبيبة
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب"
ارجو ان نقضي معكم وقت ممتع. كما ارجو الرد بالسرعة الممكنة وذلك لحجز تذاكر السفر. شكرا جزيلا لكل العاملين.
السيد احمد،
نشكرك لكونك أصبحت عضوًا في تجربة أسلوب الحياة الحصرية في دبي.
ونتمنى لك تجربة رائعة، ونتطلع إلى الترحيب بك في دبي!
في انتظار وصولك بسلام،
ذا فيرست جروب
Simply amazing and user friendly step by step instructions
الامانه والمصداقية في التعامل وبذل قصارى جهدكم لخدمة وراحة واسعاد المسافرين بشكل عااام.شكرا فيرست قروب
,عزيزي السيد حبيبة
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
The best hotels managment and business pertner
I started my investment with them on Ciel
Thank you Mostafa for your honest advise
Dear Mr. Khalid,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience.
We highly value our investor community and we couldn’t be more delighted to hear that you are considering joining our investor community.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
شكرا" لكم ما قصرتم أبدا
شكرا مصطفى على الاجازة وترتيبها
الرحلة كانت ممتعة الاولاد استمتعوا كتيرا بالنشاطات المبرمجة من طرف الفرست قروب ان شاء الله المرة الجاية نكون من الملاك شكر خاص لسناء على حسن المعاملة
عزيزي السيد مصطفى،
شكرًا جزيلاً على ملاحظاتك ومشاركة تجربتك الإيجابية.
تحياتنا،
ذا فيرست جروب
رحلتي في يوم2023/2/2
وبسبب عطل في الايميل لم اتمكن من الحجز في هذه الايام لعدم تفعيل ايقونه يوم 2/2
ارجو النظر في هذا الامر للضروره
Hi Mustafa.
We managed to do the desert safari.
We traveled back on Saturday and arrived safely home.
Thank you for the wonderful opportunity and hospitality given to us
Dear Judith,
Thank you for your review and feedback on the service you received from Mustafa. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to welcoming you back to Dubai!
Kind Regards,
The First Group
حتي الان الموضوع سهل ومنظم والمتابعه مع الزميل طرفكم احمد دقيقه ومحترمه
رائع نشكر الاخ حسن جابر عبدالحميد رائع نشكر الاخ حسن جابر عبدالحميد
,عزيزي السيد حبيبة
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب"
بالتوفيق يارب ولكم مني خالص تحياتي وتقديري
The experience is very nice with first group, the best ever
Dear Mr.Mohamed,
Thank you so much for your feedback and for sharing your positive experience.
We look forward to welcoming you again.
Best regards,
The First Group
It was amazing experince with the first group, i really like it the holiday the hotel the staff the cordination
Dear Merwan,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Yours sincerely,
The First Group
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eiad,
Thank you for sharing your kind words regarding your experience at our hotels
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai soon again!
Warmest Regards,
The First Group