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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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تعامل اكثر من ممتاز من الاخوان مالك والاخ حسن
I received a call when they advertise. They help me when i lost the email and send me the account link. After i add me preferences i recwived ean email that someone will contact me in 5 business days but no one does. And i have no clue how to follow up. How do you want me to rate the experience in a survey before completing your task!
I'm amazed so many fall for these fairy tale investment returns they promise. The salesmen are so fake and two faced it's laughable. The presentation so unprofessional
Very good people are very polite friendly speaking
Dear Bhimappa,
Thank you for your review and feedback on the service you received from our team.
Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We look forward to welcoming you to Dubai!
Kind Regards,
The First Group
السلام عليكم انا افضل غرفه مع شرفه
مع خالص الشكر
I booked a reservation on January 6. No one from First Group has contacted me to confirm my hotel stay. Is it First Group practice to allow weeks to go by without contacting members. I have sent 11 emails asking for someone to contact me to confirm my reservation.
Dear Mr. David,
We would like to learn more. If you are willing to share, please provide the details of your experience to [email protected] and a team member will reach out to you directly.
Kind regards,
The First Group
I think First group need to think a little bit more for mutual benefit for them as well for customers too.
Dear Sunny,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
I thought this would be easier with finizalizing everything at a click of a button
Dear Mr. Mutaz,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Nice experience but want things to be done right and with decency
Dear Frank,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
بعد اذنك لو متاح الحجز يكون من ٢٥ يناير يكون افضل علشان حجزت الطيران
اتحمس لزيارة دبي واتمنى ان كل شى يكون على ما يرام
Constant mention of successes as a company, without concrete names of buildings or projects. Offers of unusually discounted vacations didn't include any specific locations, just empty promises.
Dear Miro,
The experience you had with our representative does not meet our company
standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at [email protected] with more details so we can investigate further.
Kind regards,
The First Group
I will arrive in Dubai on April 29, but I have not been able to choose this date. Can you change this for me?
اطلب اتصال واتس آب من الموظفة التي حجزت للتقديم
My communication with workers is very great,I also want be with them to see what is going on and I put value where ever I work
Dear Thompson,
Thank you for sharing your kind words regarding your experience with our team.
Customer satisfaction is our top priority, and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai!
Warmest Regards,
The First Group
Bought a package and they will not honor it! This is awful customer service!
At first I had some concerns to do with delayed response time and customer handling after making payment. However, Mr. Faisal made everything alright and made good my concerns. I really appreciated this latter treatment. Thank you.
I can't wait for my holiday to start.
It was my pleasure interacting with TFG reps. A very well informed individuals and pretty helpful.
Dear Garang,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
After some issues with getting the booking done, the follow-up was great and quick.
Happy that the issue was sorted out in such a nice manner and help from the dedicated staff of the First Group.
Lady meet as in Mall and send us to hear about promotion, next day a limosine pick us, all was perfect, than thay (Mr.Riad Nouh) give us presentation about buy/rent a apartment,...and I was 90% interested, but BUT he push it so hard to do it at moment (give deposite for contract).
When I said that I will thinkk about it for day/two, as usually in Europe,...thay give us regular taxi to go back (no more limo 😁), and promise to send contract just that I can chack...
Still, after 26 hours no contract on mail or whats app (he promise to do it)!
So, I think it is not profesional, as I have expiriance in Dubai.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
عزيزي السيد يوسف،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من السيد مالك والسيد حسن.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نحن نتطلع إلى الترحيب بكم في دبي قريباً!
أحر التحيات،
المجموعة الأولى