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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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Jusqu'à présent, le processus prévu avance, malgré des petits $#*!s de temps. Mais la promesse dite est en cours de réalisation.
C'est un réel plaisir de faire partie de first groupe
I have been trying to use my two nights free voucher in dubai, but the online system's calendar widget us faulty and does not show dates. Unfortunately, the issue has still not been resolved. I have emailed many times and have also called many times, but no luck.
Dear Mr. Anonymous,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
From our touch in the airport, members were very happy, excited and made our experience memorable, giving us a great opportunity to know the activities of TFG and the possibility to have a business relationship. We were amazed with how well they all performed together. Thank you very much, specially to our presenter of the different properties TFG have in Dubai.
Dear Mr. Victor,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Je suis ravi de remplir vos questionnaire et tout est clair est simple.
Cher M. William,
Nous vous remercions de nous avoir fait part de vos commentaires.
La satisfaction de nos clients est notre priorité absolue, et c'est toujours un plaisir de recevoir des commentaires comme les vôtres. Nous espérons vous accueillir à Dubaï.
Cordialement,
The First Group
Nous évaluerons les services après avoir effectué le voyage
Cher M. Idi,
Nous vous remercions pour vos aimables paroles! Nous nous engageons à faire en sorte que votre séjour soit exceptionnel et qu'il dépasse vos attentes.
Cordialement,
The First Group
It was a beautiful trip and an interesting experience
The reception was very good and the company's employees were wonderful in dealing and very skilled
Dear Mr. Mohamed,
We are glad that you had a great time in Dubai!
Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again in the future.
Warm regards,
The First Group
We were impressed with Dubai. The staff were friendly and professional. We are going to visit Dubai again and stay longer.
Dear Mr. Lesley,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
Very good customer service and friendly staff. I had a very good experience with the staff at the first group.
Dear Mr. Sam,
We would greatly appreciate you emailing us directly at [email protected] with more details so we can investigate further.
Regards,
The First Group
Completely useless. No way to login or use my certificate. Focused on selling membership only.
Dear Mr. Syed,
To resolve your issue, we ask that you email us at [email protected] and a member of our team will reach out to you directly.
Best regards,
The First Group
All the staffs we met we just very nice people but the loophole is that at the first encounter they don't tell you the motive behind taking you to their office. Upon reaching there that we got to know what was behind and honestly speaking we can't force people to buy packages at high prices.
Dear Mr. Faisal,
In an effort to better understand your situation, we request that you email us directly at [email protected] with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
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Dear Mr. Hamoud,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
It was such an experience I will never forget. The view of the tall buildings and the architecture designs of it. The hotel rooms decoration, the food, bar and many exciting things I experience.
Dear Korshi,
Thank you for your feedback! We're glad that you had a wonderful experience in Dubai with us. Your satisfaction is our priority, and we're delighted that we could meet your expectations.
We look forward to welcoming you again.
Warm regards,
The First Group
اسمي محفوظ لديكم أحمد السليمان وانا اسمي أحمد سليمان التويجري
تجربة رائعة جدا و اتمنى ان استمتع اكثر في المرات القادم و انصح الجميع بالتعامل معاهم ة
عزيزي السيد بامفلة,
شكرًا لك على ملاحظاتك! رضا عملاؤنا هو أولويتنا، ويسعدنا أن نتمكن من تلبية توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Excellent ventures, best tour and exploring the visit to completed ventures and site. Looks amazing. Good luck for future
Dear Mr. Syed,
Thank you for the fantastic feedback! We’re delighted to hear that you enjoyed the tours and exploring the sites. Your kind words mean a lot to us.
We look forward to serving you again in the future.
Warm regards,
The First Group
Les questions sont plus précises et claires
My experience last visit was beyond description. It was awesome 👌.
Dear Mr. Peter,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
We look forward to welcoming you back again.
Warm regards,
The First Group
Je suis satisfait de la procédure. Elle est facile et la procédure est compréhensible
Cher M.K,
Merci beaucoup pour vos commentaires. Nous sommes heureux d'apprendre que votre expérience a été globalement positive.
Cordialement,
The First Group
خصم اكثر من رائع وتجربة ستكون مثيرة وسعرها مميز ابتدعتو بالاختيار والى الامام
عزيزي السيد عبد الله,
شكرًا لك على ملاحظاتك! رضا عملاؤنا هو أولويتنا، ويسعدنا أن نتمكن من تلبية توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
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Cher M. Koffi,
Nous vous remercions de nous avoir fait part de vos commentaires.
La satisfaction de nos clients est notre priorité absolue, et c'est toujours un plaisir de recevoir des commentaires comme les vôtres.
Cordialement,
The First Group