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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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I booked it by mistake i was just checking whats going on and whats options i have please call me back to confirm some
Information *******9815
لو كان موجود تحديد عدد الليالي التي اريد الاستفاده منها سيكون افضل او اختيار اكثر من فندق للزيارات المستقبلية
عزيزي السيد عزت،
شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Very simple filling up experience. But could not include a name of a third person if on primary traveller dropped out.
Dear Mr. Sadaruz,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
Satisfait
Bon service,la conseillère est bien aimable.
Reservation faite.
Merci
Cher M Adham,
Merci beaucoup pour vos commentaires. Nous sommes heureux d'apprendre que votre expérience a été globalement positive.
Cordialement,
The First Group
في البداية تبدأ الحكاية بإصطياد الزبائن في المولات و عندما يرون انك جديد ثم تيدأ رحلة الترغيب المظلة ثم يغرونك برحلة منظمة
ثم تتكشف غلطتك
الفندق أقرب لثلاث نجوم من أربعة الحمامات صغيرة جدا لا تتسع الى أكثر من شخص بآم واحد لم ارى هذا في حياتي في فندق اربع نجوم ، الاكل متوسط و متكرر جدا
النظافة جيدة و العمال لطيفين.
انصح الابتعاد عن هذه المجموعة
تجربة مميزة، واجهة التطبيق واضحة ، تسهل التصفح و اختيار المميزات و المعلومات
عزيزي السيد مهند ،
شكرًا لك على ملاحظاتك. لقد سعدنا لسماع أنك قد حظيت بتجربة إيجابية بصورة عامة.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
The booking process for a vacation is simple and hassle-free. The user interface is intuitive and user-friendly.
We were first caught by TFG on arrival in Dubai airport. We agreed to go on a tour with them which didn't turn out to be a tour, just a trip to their sales office, and then the sales bombardment began! The sales team were extremely friendly and accommodating and sold us the Dubai Lifestyle Experience package by assuring us that there were no restrictions for booking the accommodation and excursions - this was important to us as this was our first visit to Dubai and we knew we would not be able to return any time soon. They only share the detailed T&Cs after you've paid and when we contacted them to try to book the accommodation they said that it had expired!
They took our money under false pretences, very unethical sales tactics.
I had a fantastic experience with The First Group. From the very beginning, their commitment to quality was evident in their well-constructed properties and attention to detail. The customer service team was incredibly supportive and responsive, making the whole process smooth and enjoyable.
Dear Mr. Eduard,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
أتمنى المره هاي تكون الخدمة افضل من المره الماضيه كانت تجربة سيئا
عزيزي السيد نيكولاس ،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
I was promised a call but yet to receive call regarding email I wad sent last year with promise of 2 nights
Dear Mr. Salman,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
أستاذ خالد مسلم هو السبب في تجربتي واتطلع ان تكون قد التطلعات في ارض الواقع
عزيزي السيد محمد،
شكراً لك على وقتك ومشاركة تجربتك مع السيد خالد.
مع أطيب التحيات،
ذا فيرست جروب
لقد تواصلت مع موظف فيرست قروب واعطاني ايميل لايق ستايل ديي وتم تفعيل البكج يوم ٢٣ ديسمبر ٢٠٢٤ ومن ذلك الوقت لم يصلني ايشي علما ان البكج تفعل من يوم ٢٣ ديسمبر ٢٠٢٤
عزيزي السيد محمد،
نود مراجعة وضعك بشكلٍ أعمق ونرجو منك التواصل معنا على [email protected] كي يتمكن أحد أعضاء فريقنا من التواصل معك مباشرةً.
وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب
الحجوزات اربع حجوزات لعائلة كاملة من ثمان افراد والتقييم سيكون بعد الاقامة
عزيزي السيد عبد الله،
شكرا لك على مراجعتك ، نحن نقدر ملاحظاتك.
تحياتي الحارة ،
المجموعة الأولى
التقييم بعد الاقامة والحجوزات كانت اربع حجوزات للعائلة وبعدها التقييم
عزيزي السيد محمد,
نود مراجعة وضعك بشكلٍ أعمق ونرجو منك التواصل معنا على [email protected] كي يتمكن أحد أعضاء فريقنا من التواصل معك مباشرةً.
وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب
MY EXPERIENCE SO FAR WITH THE FIRST GROUP HAS BEEN NOTHING SHORT OF SATISFACTORY. I SINCERELY APPRECIATE THE SUPPORT FROM YACINE IN FACILITATING MY HOLIDAY REQUIREMENT AND I LOOK FORWARD TO A PLEASANT AND ENJOYABLE EXPERIENCE IN DUBAI.
Dear Mr. Nkechi,
We would greatly appreciate you emailing us directly at [email protected] with more details so we can investigate further.
Kind regards,
The First Group
Good short trip along with good guide personnel from your side
Dear Mr. Mohamed,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
ارجوا التأكيد الحجز ومعاودة الاتصال بي للتأكيد لترتيب حجوزات الطيران
عزيزي السيد خالد،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
You should be more transparent and honest with selling the product deals when approaching passengers at airport!
Dear Mr. Jeronimo,
Thank you for leaving us with a review! We value your feedback.
Warm regards,
The First Group
Company with your size don't need this type if marketing, you're acting like a scam companies not like a professional ones. I don't recommend to any person to go with them or even listening for them
Dear Mr. Ahmed,
In an effort to better understand your situation, we request that you email us directly at [email protected] with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
Je pense qu'il faut donner la possibilité aux enfants (2 au plus) de participer aussi aux excursions.
Not that satisfied beacuse i already paid my package and i have not still been accommodated for...Each date i choose you say you booked that is not right
Dear Mr. Theonest,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group
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Dear Mr. Aqeel,
We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.
Kind regards,
The First Group