The BrickReviews 541

I had such a fantastic experience with everything. From the wonderful salesman to delivery and assembly. I would definitely buy from them again. Beautiful bedroom set. Looks great.

I bought a couch and chair. Delivery is set. I get text confirmation on delivery day. I wait, and wait and wait on delivery day. When I FINALLY get ahold of someone at Brick Kitchener's attention, I find out delivery was cancelled. When I pointed out nobody at the Brick had the courtesy or common sense to notify me of this unexpected change, I get rude comments, insults and wonderfully vague claims of a "technical problem". When one manager profusely claims the Brick has an unmatched rating for delivery, I doubted his claim. He then challenges me to look it up online. I did, and ironically, this manager managed to royally screw his credibility with his empty boasting. It also motivated me to demand a full refund. DO NOT BUY ANYTHING FROM THE BRICK. You have been warned, by me and too many other dissatisfied consumers.

I bought a couch there, it twisted and got all out of shape. It was deemed unfixable and was told to pick out another one. I didn't see any I liked but settled on one $400 more! This one is doing the same thing. I told them I want my $1700 back. I was quickly told No. I've been pushing the issue for weeks now, and yesterday the manager of that store offered me a settlement of $320 and keep the couch. This is absurd! I'm contacting the Better Business Bureau today. Out of 2 sofas I bought, there both garbage. All I want is my money back. Simple as that. I will keep posting updates on this matter to let everyone know the outcome.

Dryer purchased on Dec. 29. Delivered, but not installed on Jan. 10. Appointment with a technician on Jan. 29. He looked at the dryer and said "Oh I don't do that!". Paid $250 for this. Client service is a joke, unable to make another appointment to install dryer (They've been "looking at the schedule to determine availability" for 2 days now).

Sales rep was totally useless when I went back to the store to try and find a solution. Super aggressive with me and his coworker, who was trying to help. He also gave me inaccurate information, which I'm lucky I did not use, or it would have made matters worse.

I had to purchase a $120 kit for the installation (from another company, they don't carry what is necessary to install their own appliances!) as I need a side vent to be installed. That's like buying a car with no wheels. Kit should be included, or at least available in their stores.

"Bad service" doesn't even begin to describe my experience. I'll never buy anything from The Brick, ever again.

We bought a couch and was talked into buying the insurance. My couch did were and started sagging where you sit. I was told this was covered when I got the insurance. Then when I took it in they pulled the leather tighter and did nothing with the hole and sagging where you sit. Manager would do nothing for me

I bought my furniture with extended warranty, now I want to claim my warranty. As per rep who sold me the warranty told me everything is covered for 5 years.
But when I submit my claim they said it is not covered.
The Brick employee hiding the information and upsell the warranty with the furniture to make more commission from the customer. Just want to tell everyone who are planning to buy furniture and warranty from the brick please don't waste your money and time. Try local stores they have better designs and they didn't do any false promises and are more transparent than Brick store

Purchased a gas range along with a microwave with a built in hood fan.
The installation team called a few times already. Got a feeling the right hand don't know what the left hand is done as the dispatcher doesn't seem to know where their techs schedule are.
Items are drop off on time by their delivery team yesterday. The old microwave is remove and new one is installed, gas stove is disconnected but the tech don't know how to install the new gas range.advised another tech will come by. After 4 hours of waiting and calling back and forth.
End result no clue when the tech will come and hook up the gas range.
Now we are not able to cook for the weekend with a disable mom.
May have to hire another company to hook up.
Another problem is we have prepaid the brick for the work.
Worst experience dealing with the installation department at the brick.
Delivery department was ok.

I bought 55" TV and 2 days later I went to the store to pay the difference and get a 65" TV. They told me their policy doesn't allow it. I asked them what option I have and I have to buy another TV if I want 65".
My advise is never shop at this place online or in store. If you go back for any customer service, yo will be treated like you should not be there.

Furniture bought 2 years ago, furniture really good but we never suggest any one to get flexiti card from brick. They says something else and you believe on them, but they do totally different. So our experience is either don't get flexiti card from them. If you get it then make sure you get clear points about payments and specially about their flexiti card insurance. Which is we never get it but they charge us and it's really expensive.

I purchased a Madison Sofa Table from The Brick located in Sarnia, which have two identical vertical lines impressed into the wood where something heavy and possibly square was dropped on the face of one of the drawers. I took pictures the day after I picked it up and sent them to The Brick, Sarnia location.

A customer service person first told me that she compared the picture to the floor model and that they are the same and that the marks are natural wood imperfections. This was a lie because there was no floor model. The sales person at the time of purchase showed me the website model that matches the coffee table and end table that I purchased because they didn't have a floor model out on the floor.

Then an associate sent me a picture showing the website model and told me they were the same, which they are not because the website model does not have two vertical impressions that go against the grain of the wood. Funny thing is that when he responded to me, he didn't cut out the correspondence between him and the first customer service person and tried to recall the email when noticed that they sent their conversation to me. In that conversation, without looking at the picture, she told the second customer service person that she had already denied my claim. She was not willing to acknowledge the damage to the drawer.

When I am still not satisfied and pointed out that the website model and what was delivered to me are not the same and that my purchase has two vertical impressions in the wood, which the website model does not have, the first customer service person who lied to me about comparing my pictures to the non-existing floor model, told me that no two items are the same with natural wood imperfections.

Has anyone ever seen two identical natural wood imperfections that are located in the same place, same length, same depth impression and same width? Never. These marks were obviously made by something heavy and square landing on the face of the drawer.

Satisfaction Guarantee? Not in my experience. The Brick refuses to honor their replacement policy of damaged items. I'm not even asking for the whole unit to be replaced, just the one damaged drawer. There are three drawers in total. I understand that the furniture came from either China or Thailand and that things sometimes get damaged during the shipping, but to out-right deny the damage and say its a wood imperfection, lie and say they've compared it to a non-existing floor model is bad business in my view. Here are pictures of what I received, a close up of one of the damaged wood impressions and the website model. Does the drawer look damaged to you or would you call this "natural wood imperfections"? I have never seen two identical natural wood impressions in the same place.

We bought a loveseat and 2 recliners in July 2018.We bought the extended warranty as well and were told it covered any damage no matter what. They gave us some furniture protector spray to put on the furniture which we used. I went into the store before the warranty was up to complain that the recliners weren't reclining properly and had some paint on them. I also complained that loveseat was badly worn and the wood had chunks out of it. 1 month later we get a call a repair man he sets up an appointment for in 1 month. He comes only looks at one of chairs states he can't do anything about the paint on the other and refuses to look at the loveseat. He comes back one month later he fixes the chair and again refuses to look at the loveseat. We call the Brick back and they set up another appointment for the loveseat a repair man to come and take pictures. He says to wait 10 days and we will get and answers, its now been a month and 6 months since I first complained and when I call they state they will let me know soon. These are some of the pictures of the couch most of them did not want to download. You can see the worn out fabric, the sides giving out and chunks of wood breaking off. 5 minutes after this review went up they called they are not honouring their review because even though they said the warranty covered all damages some of the damage looks like it might be from an animal and they don't cover that its not included in all damage. HUH. The caved in sides should have been called in before they caved in as well again HUH and the worn out fabric should have been called in before it started to wear out again huh maybe we should have called in the warranty before we used so it would have any signs of use before it had any signs of wear and tear.I guess I should have mentioned we bought a fitted couch protector blanket for the loveseat which was always on it so our dog didn't shed all over the couch.

The brick store and the warranty department are so bad, it is easy to take money from people for warranty but it is hard to claim it. It's giving me a hard time just to claim my warranty money. And the people working at brick have no knowledge, every one say something different. Even I try to use my warranty for the sofa, I couldn't and the technician came and didn't do any thing, they told me that's mean i used my warranty. I don't recommend the warranty at the brick because it just waste money and you can't use them and is not easy to claim it.

We were greeted by Abboud in boisbriand location and he was very helpful, knew his product details and was able to assist quickly. Amazing service! Thank you!

We bought a matress from Abboud in Boisbriand and he was very attentive to the details we needed, he provided an amazing service. We will certainly go back to see him for our future needs

I bought a mattress about e years ago to put in one of our guess bedrooms hardly slept on.but went down like a hammock. Very disappointed gir over s year I have been trying to reach the sales person and.csnnit get anyone to call me back

Please do not buy the insurance with the Brick, you pay but they don't. I bought a dining room and a living room set. After one year, at night, we heard a big noise, the coffee table top (glass) exploded. Thanks God no one was in that room. I made the claim. No guarantee after one year, they said. But I have a 5 years furniture insurance. Yes, but it does not cover the glass after one year. It happens also that the marble of the dining table gets stains which do not clean. Sorry, but the marble is not cover after one year ether. Conclusion, I will avoid any new purchase with that company. I was planning to buy a bedroom set. I have a picture of the living room after the explosion but it does not matter. My claim event: *******.

The brick company just want to give me $350 Sofa was broken when I bring it home each time they keep telling me they're still waiting for parts they're offering me the 350 I want my money back $2000 for my sofa which they don't wanna doear it's still waiting for parts to be fixed I do not want their 350 I want them to take this sofa back because it's over $2400 for it I need my money back and they keep telling me the parts didn't come the parts didn't come I'm a senior and I should not be made a fool

Kerri P was very helpful. After I called my store unsuccessfully many times, she was able to look up my account and make the delivery changes I needed in no time at all. Very thorough and friendly.

I bought a lift chair for my ailing father. The three parts making up the backing were not aligned, which is not only a cosmetic but potentially also a structural problem. I was told defiantly that the offer of 300 dollar refund is more than what they should give, even though I asked repeatedly For a new chair. Horrendous, appalling service. Will never buy again from the Brick!

I'm very happy with Chris and Kendal from the Camrose Brick for delivering my new range. Very Courteous guys