The BrickReviews 541

I bought an open box Laundry centre in Dec 2021 and it was installed in January 2022. Since that time the machine didn't work at all and the Brick doesn't accept any responsibility for that and says the Manufacture has to take care about it. It is almost three months that I haven't laundry machine. What is your Judgement?

I bought bosh dishwasher, from Brick Warehouse took extended warranty, now almost 3 months into getting repair they continue to fail to deliver any timely repairs,. Just excuses. Don't buy the extended warranty.

I bought two sofas then broken less than 3 months and no do for me anything I have guarantee but I don't want to keep the same garbage sofas the

We just bought an adjustable bed on Sunday Feb 27. The best costumer service. We were not followed around pressured whatsoever. We told Kristine what we were looking for. She showed a quite a few mattresses that met our requirements. I would go back there for any of mattress needs, and would recommend to others.

This company is the worst. There company name really suites there products. THE BRICK. Sinks right to the bottom. They sell after market products. No one in customer service knows what they are doing. Two couches which i bought both had to be reshipped again. After maunfactor defects. People. Please spend the extra $1000 or more and get QUAILTY products, Just not at this store!

I bought a mattress for $900! ( just a mattress) and it broken within a month of having it. I called and they said they can't do anything and to go online. I went online and no one would help me. I wish I never bought from them. Did not help me at all and now I'm stuck with a broken 900$ mattress that I can't use.

I will never shop at The Brick every again, I purchased bar stool, got home and noticed I needed counter stools instead. I got it for 90$ the next day the price went up. Went in to do a regular swap for the same stool just smaller. And they told me I had to pay the different cause it went up in price. And I Could not get my refund. It was not like I was asking for a different stool that is more in money. Exactly the same, just counter not bar. Worst experience ever. First and last…

I purchased two full aize sofas with the extra protection warranty on both. I did not notice the frame on the arm was broken within the first 72 hours therefore no replacement. The service gentleman told me it can only be repaired despite it obviously being dropped and broken prior to delivery. The broken frame is not visible you have to lean on the arm on the couch than it collapses! So the wooden frame the very structure of the couch is broken... the stores response was "you should have followed policy". Oh and I can not return them if the repair man feels it is fixed. Get this, if they can not be repaired they will refund my money at a deprecated value! So not a full refund! They deliver a broke couch, and don't want to replace it despite spending the money on a warranty. DO NOT purchase from the BRICK. Awful quality and awful customer service!

I CALLED THE SALES DEPT, BECAUSE MY SALES PERSON WAS SUPPOSED TO CALL ME TO ARRANGE FOR THE EXTRA WARRANTY AND HE DID NOT AND I RECEIVED MY CHAIR AND WAS TOLD IT WAS TO LATE TO GET THE WARRANTY, I SPOKE WITH A KIND LADY BY THE NAME OF NIEMRA AND SHE WAS ABLE TO GET ME HELP TO BUY MY WARRANTY PROMPTLY.
SHE IS A DEFINITE ASSET TO THE BRICK! FRANCES PICCIOLO

Ordered the refrigerator from the brick during the boxing day period, the expected delivery was the 3rd week or January to the end of January so bought the item from brick as their delivery date is a bit earlier than other vendors like Canada appliance, badboy etc.

By the end of January tried to contact the salesperson Chris at Whitby, ON location, the salesperson was not reachable and i requested the customer service team for Chris to call me but he never picks the phone call or returns my message.

Now the mid-Febrary, they sent me an email saying the items is delayed and again in early March. Our refrigerator was in bad condition so we ordered new refrigerator but now our refrigerator is broken and wasting a lot of food to its malfunction.
Got cheated by Brick and the worst salesperson who is only interested to make sales and puts customers in danger.

1. Brick return policy is a joke, they don't take items back, or refund once any item was delivered.

2. Brick's gold warranty is a scam, upon 5 year period if the customer did not show up in the time frame they mentioned the money is gone and if the customer goes to claim upon few days delay they lose their money.

3. Brick's promised delivery dates are a scam to win a customer order but once the money is paid they don't care about the delivery dates.

So kindly request everyone to look somewhere else and buy somewhere else, you will get peace of my mind by buying somewhere else and honest delivery dates but with brick's sales people cheat customers with false dates.

These 5 Stars are for a customer relations person at this Brick location namely: Ashley Ramos!
From my first contact with Ashley looking for the printout explaining warranties which she sent to me immediately by email (I had requested this from my salesperson & one other person over several days but never heard from them).
I had difficulty with the 1st delivery of our fridge & to arrange for a 2nd delivery was almost impossible to arrange until I contacted Ashley who arranged the successful delivery of our new fridge.
Ashley was simply amazing throughout professional, patient, explaining how things worked & assisted me on the long journey.
I believe she should be cloned & deserves much appreciation from her bosses as an example of how to deal with customers!
Valerie Chrysdale

Purchased a washer and dryer. Disconnected all hoses and plugs on old machines as instructed in preparation for arrival of new set. Received a call advising they had not taken the old dryer away as it still had the pedestal attached. The salesperson never told us it needed to be disconnected. There is nothing in any of the paperwork indicating this needs to be done. We were then told the pedestal is actually considered a as a 3rd appliance. We then discovered that the washer was installed incorrectly and was unusable. We have sent emails and phone calls to customer service, warehouse, corporate and the salesperson. We never got a response from any of them. Through "online chat" we were advised that warehouse had decided they would not be coming back to remove old dryer and or to correct the installation mistake. We were told that once we signed for the appliances, they take no responsibility for installation, even if done incorrectly. We bought an extended warranty and don't believe that it will be worth the paper it is written on. Buyers beware! If you can get your products elsewhere, do so.

We recently purchased 4 appliances from the Brick and spent a good amount of money. We were supposed to have our dishwasher delivered first and they called the night before and gave us our delivery window from 1-4. The dishwasher was unhooked and ready for pick-up in the middle of the kitchen. The delivery drivers came to the house at 11:40 am a whole hour and 20 minutes early with no call to let us know, without receiving a phone call from them about coming early, where we could have made arrangements for someone to be there. Unfortunately, we were not there. I called the delivery service and spoke with two managers from the office and both informed me that the drivers were not coming back to deliver the item as it was out of their way. The service I received from both employees was very rude and unaccommodating. At one point I could hear the inappropriate laughter in the background. I told them we are planning on canceling the entire order due to the lack of customer service and how inconvenient this has been and one employee said "that's fine" I wish there was a way to make these employees in customer service a little more accountable for how they treat a customer. I understand things have glitches from time to time but, we as customers were not given the opportunity to make arrangements to receive our item.

The worst service ever! Rude delivery and unhelpful service! They didn't install washer and customer service staff didn't help at all!

Bought an LG Fridge.
It quit on New Years Day.
STILL WAITING FOR PARTS AND SERVICE.
DISGUSTING SERVICE

Bought a couch with an extended warranty, the service rep came to the house and looked at it and agreeded that it was defective and put in a report. After no action they informed us that the foam was not under warranty. The cushions are built into the couch and are a part of the construction. My wife was complaining to the supervisor and she hung up on her. Horrible customer service and felt like we were scammed. Do not deal with the Brick.

Terrible terrible service. Ordered a dishwasher September 2021. Told It would be here November, it wasn't. Then told December, still wasn't here. Both times they blamed the delay on the pandemic and the supply chain. They then told us our dishwasher would be in on December 22nd and ready for pick up. It wasn't. Surprise surprise. Not sure where it was because they told us it was on its way. Then they told us it would be Mid January 2022. Here we are in January 2022 with still no dishwasher. No one contacted us to mention the "delay" so I contacted them. Now i'm told May my dishwasher will be in. Which I highly doubt it will be in... No solutions other than waiting and waiting and waiting. Terrible disgusting service. Never order from The Brick unless you want to be robbed of your money and no product that you ordered.