The BrickReviews 541

I don't normally write reviews but Susanna at the Shawnessy Store in Calgary deserves a gold star rating. I was having issues with getting an answer on when someone would assemble a table. I wasn't in a panic, just needed a date. I called numerous times and talked to other customer service people with no luck and nor return phone calls. Susanna promised she would solve my problem and return my call immediately. She did as promised. A lovely person with a great laugh. An absolute pleasure to deal with.

DO NOT ORDER FROM THE BIRCK.

My fridge broke back in April, it is now September and I still do not have a working fridge. I have been waiting 6 MONTHS!

I purchased an extended warranty through this Brick location which Kind and State apparently "handles". They have been to my house over 5 times to "fix" the fridge. I haven't heard from them since June 30, they don't answer their phones or email, I can't get a hold of anyone. I've called the Brick back and they say it is not their problem.

I've never seen such horrendous customer service.

We just came here in Calgary. We bought Headboard, Mattress Frames Queen and Dresser. They delivered it, but the problem are insufficient hardware attached with it. We called them, they don't have stock of these hardware. HOW WE CAN USE IT. Until now, these items were and they kept on delaying us to pull it out and refund our payments. This is really a nightmares... WE WILL NEVER BUY FROM THEM AGAIN.

A mattress purchased late December already has significant failed slide wall.
The online claim caused hours of frustration. Staff in Kelowna repeatedly stated we
Were not following instructions even though we were "not in area". Staff were not
Helpful or instrumental with any IT solutions. Eventually they acknowledged the problem and stated
The claim would have to be done through a longer process.
Since we have moved to Creston we wanted the process done quicker so it
Required an hour drive to Cranbrook each way. Thankfully to a helpful customer service
Staff who initiated the claim. Only permitted by their store location.
Next obstacle was submitting the claim. The code we finally was told for the mattress
Manufacturer was an error on the site. Again no staff willing to assist until the exhaustive process reached its limits.
Once claim submitted we expected to be informed of the status. Heck no. Long
Distance calls with being on hold without an answer.
After an email to head office, a call back finally.
An unapologetic straight forward. This is what will be your option.
Who cares you don't live close by like previous. You either have a
Product of purchase that is not available. Go to a store an pick another
And. Screw you come and get it with your mattress when you don't have
A vehicle to exchange.

I love to purchase from brick (Ottawa West) because of sales person THASNEEM BEG, she is very knowledgeable about her profession and gave very excellent guide person for fast time buyer even though other regular customers. Me and my family and friends members went to Brick because of her service. We purchase our every single product form Brick.
I believe Brick will make more and more Thasneem BEG in his every store. We wish Thasneem Beg happy and healthy life.

We purchase all of our home furnishings and appliances through the Brick's Chain Lake Drive location and I also use them for office furnishings for my business. Very impressed with both the products and the customer service. Staff we have dealt with include Aislinn and Alyssa- very knowledgeable and helpful assistance.

Love Doug in Airdrie sales manager. We are disappointed because our brand new soffa/loveseat discoloured right from the start. No we didn't go and notify The Brick. We just won't buy fabric furniture again. In the photos provided. The discoloured is NOT from greasy heads from people. It came that way and yes I washed in washing machine and won't come our

Started with the delivery, rude delivery men, damaged the floor (which they denied) hooked up machines incorrectly (which they indicated they didn't set them up even though it was part of the purchase agreement) My damage claim was denied without even speaking to me. Promise of phone call backs which never happened. Worst customer service ever. This will be my last time purchasing at the brick

I was to use the bricks for my new house because of builder's incentive. All I can say is do not use them no matter what your discount are. Also, don't use Canadian appliances either. Once the bricks take full amount they will be gone from any commitment. Wait time is to delievring and installation will never take place. You will have endless fight with them. Items will not deliver for many months. If you call or email for your agent may be you will get a response. They used covid excuse all the time. At the time of the payment they will never use covid. They will tell you if it's not in the stocks they will not even set up anything. Anyways I have eight houses newly build in my area. None of them receive appliances in their satisfaction. I have one neighbor who still has not receive their cooktops and using the BBQ in the garage as we speak. For me I am done with bricks. I am still fighting with them and the kitchen company to address the issue they both created and I am the one who suffering.

Thanks very much to the great service today over the phone first of all from Lillianna in the St. Catharines store to help us purchase a fridge and arranging same day pick up in Mississauga at the distribution centre and also to the fellow at the distribution centre (sorry don't know his name) who was extremely helpful loading the fridge into our van as well as telling us about the "Win your Purchase" contest. Job well done!

It amazes me that a company like the brick would write us requesting information such as accounts, what happened to get to the complaint and when you let them know everything they continue to ignore you. Conclusion as of today August 24th 2022 nothing further has been received from the brick about the treatment we received from flexiti, the bricks financial services company. Don't think the brick cares because they reach out for information because based on our experience, it's clear, they don't give a damn.

I purchased a mattress 4 yrs ago Beauty rest hotel series. I paid 1463. 33 and it was suppose to have a 10 warranty. It has a big dip in the middle so the inspector came to look at it and stated it wasn't supported enough. I have a solid wood frame with 3 cross boards for support. The box string has no dip at all because this bed is well supported. Now I can't believe they aren't going to cover the warranty and I also just made a 1400. 00 purchase so I'm so upset I my return my purchase!

PLEASE DONT BUY FROM BRICKS THEY MAKE IT SEEMS ITS YOUR FAULT FOR THE PURCHASE MADE - THEY WOULD CHARGE YOU FOR DELIVERY EVEN IF THERE STUFF IS DAMAGED

MJ helped me purchase a range, on line, very efficiently. She was very friendly, efficient and professional. I recommend shopping at the Brick, and also ask for MJ.

I bought a cooktop stove two weeks ago at the langford store. The salesman gave me the wrong information on the installation process. He took down my phone number wrong. After i waited a week for the install i contacted the brick to find out the installation company was given the wrong information. I waited another week and called them again. I was then informed I have to pay another 55.00. For the install. Waiting between 15 min to 45 min every time I phoned the install services (5 times). What a hassle i went through to buy and get a cooktop stove installed. Their only response was sorry for all the confusion.

I purchased a leather sofa and love seat and was delivered in December 2021. I had purchased the warranty and submitted a claim because the leather was peeling off. We had a technician looked at it and he said that the seat would be replaced. On numerous call I was told that the back seat of the leather seat was going to be replace. A few weeks later I submitted another warranty claim to say the couch was not confortable at all. They sent another technician to look at it. At that time we were told that the peeling was caused by a cat. We don't have a cat. The pealing leather is not due to normal wear and tear. It was only 6 months old when I submitted my first claim. I called the customer service and was told that the couch seat would not be replace nor the couch set be replaced not would we be reimbursed for the warranty which we paid for. So I paid for warranty that the Brick will not honor and they will not reimburse me for the cost of the warranty. What a joke. Will never buy anything from the Brick ever.

We were at a Leather shop yesterday to get the pillow repaired that the Brick will not do anything about it and we were told that the material is not real leather. Beware of what The Brick claim that it's leather. We were told that it is real leather at the time of the sale.

My husband and I recently bought a couch from the brick. We are extremely happy with it. The metal legs are wonderful and it is very comfortable. We have made many purchases from the brick. We always seem to look at other stores but ultimately 9 times out of 10 end up purchasing from the Brick. The customer service in the Red Deer AB store is exceptional by the way.

I submitted Claim for my King Size Mattress, with all the information I could provide on Jun 13 through the online link they asked me to do so including Pictures. I have visited the 3 times store in person, with no outcome. Please don't rely on their mattress warranty and their customer services. If things become better, I will update but as of today, to me, Bricks warranty system all looks fake and unreliable. Claim ID *******

We barely had gotten to mattress which was what we were looking for and approached by a salesman. We let him know so far we're only looking. He wanted our name! Looking back now, I would have said NO! He stuck to us like glue, which is too annoying! Within a couple minutes of looking, he asked if we'd made a decision. That's when we should have left the store. Eventually we decided what we wanted, so now it's time to sit at his desk. We wanted to apply for credit and after checking he said we already had a new credit approval. That was new to us. Last time we were there we were turned away from credit because we didn't have a cell phone. He said WE must have misplaced the card number! The nerve of him! I told him we would know if we were granted credit or not but he kept insisting that WE must not have noticed in our trash! REALLY. He tallied what we owed with out letting us know about $90.00 delivery charge. We decided at that point we no longer wanted credit or even to buy at the Brick, and he promptly said he would exclude the delivery charge, which we felt he should have mentioned prior to simply giving us a total. At that point we decided we did NOT want their credit, just pay on another card and get out of there. We let him know we don't have to buy at the Brick. His only salvation was the reversal of the delivery charge. Each time we go there, we're more annoyed than the previous time. This will definitely be our last time! We shouldn't have to have a salesperson because he took our name and followed us around the store. We want to choose the salesperson ourselves especially when they're so aggressive. This just happened yesterday July 9th. 2022 at South Common. Never again!