The BrickReviews 541

I purchased a fridge from the brick, the delivery guys used heavy duty metal dolly to bring the fridge to inside the house. They damaged the hardwood floor (deep scratches), I provided clear photos and video clips showing metal dolly was used for the delivery inside the house & The Brick denied my clime after 2 weeks just by emailing me with no reply email address. The whole process was like a nightmare. Very unprofessional Delivery staff and rude and unfriendly customer service. Very Disappointing experience. Won't buy from the brick again. Buyer be aware.

Very pleasant when I called to ask if they had the stove I was looking at, on line. They said they would have it there in I believe 5 days. It didn't arrive then and I had to wait until the next week. I was not pleased as I wanted to bake and it was the oven on my original stove that was not giving the heat properly.
Finally it arrived and we went to pick it up. They did have a man to help my husband (we're seniors so very appreciative of that. Overall we were pleased. Of course we did get the very cheapest kitchen stove. That was all we could afford. We did get it home and it is working very well. I think its very cheap material and the aluminum drip pans are too cheaply made. I would have preferred them to be of a different metal so they would be sturdier. We bought a very cheap one and it is working well. So Im happy. I can bake again.

Dont trust the brick. I purchased a 55inch rca smart tv on sale july 1st this year and it broke 3 months to the day. Turns out it was on sale because the tv was discontinued. So when my tv broke they will not refund my money! Will not give me it store credit! I cannot purchase another tv on line! They stole my money! After dealing with client care sending all these pictures of the tv. Was told on phone to bring the tv back, when i went there to return it had to fight with three guys in the back saying they are not taking the tv after client care told me to bring it there! I was standing in the tv section looking at tvs a lady came over after a few minutes shoved her last bite of food in her smooth licked her fingers wiped them on her sweater said may i help you and looked at me like i stole her lunch. I tried explaining that client care sent them an email stating why i was there the manger did not and does not care i lost time from work! 400 dollars! And had no tv for 2 weeks! They stole my money and sold me something that was discontinued on purchased stoled my money!

Bought LG fridge, stove and dishwasher two years ago. Also purchased the extended warranty. Fridges freezer stopped working, lost all our frozen meat(estimated at around 700 dollars) ice maker ceased working as did the water dispenser. After waiting one week of trying to contact them a service person came to look at it, told us they would have to order the parts. It's been two weeks and it is still not been repaired. Now they have offered us a pro rated in-store credit towards the purchase of a new unit. I am confused as to why they think that this is a solution. Why would I have to purchase a new fridge when the one I purchased is less than two years old! To add insult to injury they told us to contact our insurance company to reimburse us for the spoiled food. This is the worst customer service i have ever endured. I would not deal with Brick ever again, all they do is pass the buck on. As for the extended warranty (king and state) it's a total waste of money, when you phone them make sure your phone is fully charged because you could be waiting for hours just to be told that it's unusually high call volume. It's been three weeks without a fridge, totally unacceptable and we should not have to spend hours of our time trying to get results! Would not purchase an LG appliance ever again and would not take my business to the Brick!

Our fridge stopped ten days ago and no body has contacted me from their service provider "King and state". I've sent them voice messages, emails, filled their online service request firm, tried escalating though the Brick store but nobody has got back to me. Meanwhile we are without a functional bridge (Frigidaire fridge that broke down after just one year) and had to throw away all the food. Very bad experience dealing with The Brick. Never buying anything from them ever again.

Already submitted this review. Writing this review is a pain. Not worth the effort. I already wrote the review.

We spent good money for a 5 year warranty. Our leather couch ripped after 3 years. We were told no, the product is no longer available. Repair was not an option either.
Terrible

Bill screwed up big time! Just because we're native we sleep on the floor so we don't need box springs for our mattresses? I thought you knew what you were doing and he hung up on me when I explained that he's not clear with what he is saying or doing

Purchased a LG fridge with an extended warrenty, died < 4yrs. Service tried to fix it 6 times! Still broken. King and State finally offered me $700.00 to replace it via the Brick. What company thinks I can live without a fridge for 2-3months?! K+S is offering the fee towards a replacement, the Brick refuses to put the $ towards anything else which I would prefer... Pathetic. I will never shop there again!

We purchased a 3 seater + a 2 seater sofa set in December 2021. After 6 months, the fabric started to show lint. I've attached pictures from every angle to show how bad it has gotten in just 6 months. We are just a family of two so you can imagine how poor quality this fabric must be.

I did not panic as I knew we had taken the so called "5 year brick warranty", by paying an additional charge. When I went to the brick outlet in Edmonton South Common, the Store Manager told me that it is usual for this type of fabric to show lint after 6 months, which he described as "Pilling".

I inquired as to why does Brick sell such a product if its not going to maintain its appearance and quality even for 6 months, I got the following responses from him:
- "that's how it is, I just work here as a store manager"
- "I bought the same sofa/fabric for myself, faced the same issue and Brick never returned it. I had to just flip the cusions to bear with it."
- "No the warranty you bought does not cover any such thing"

Brick should never sell a product that won't even last for 6 months, let alone 5 years (the extended warranty period that I bought separately). You should not advertise such warranties with hidden Caveats that mislead buyers.

I was denied any replacement, repair or return. If their own store managers are facing such issues and openly accepting that they got stuck with such poor quality Sofa as well, Brick should recall these products, refund their customers and stop selling such poor quality products.

I went to the Brick in Kelowna to look for a new bed. After showing me several beds in the store Amanda Sommers the consultant I was dealing with I was able to order the adjustable bed and mattresses and mattress covers at a fantastic price. Amanda was both courteous and pleasant to talk with. This is my second experience with the Brick and I am glad I went back to the Brick to make my purchase.

I purchased a bed less than a year ago and it is already sinking in! I bought it during the Black Friday sale for $1700. I was told it was a $3000 dollar bed before the sale price. I am very disappointed with my purchase. It should not be sinking in after less than a year! It started just a few months after purchasing. I will not purchase anything from the brick again!

Harassing and disrespectful staff,
King george & 68 Ave surrey bc.

Operations Manager Mr Eller and his coworker staff in customer care were so unprofessional. I went about a complaint which I have been calling for 3 months. Instead of helping, he told he cannot do anything and asked me to leave the store or else he will call the xops. When I told him I want a solution as my sofa is still under warranty, he called the cops. I felt so disrespected and harassed. This was very traumatic for me as all I was asking was for solution towards a faulty piece of furniture which is still under the warranty. Extremely shocked and feel so low because of this experience.

I bought this sofa 2017 and very Disappointed with the company, I ask the customer service if they can do same thing about it they sad no

Would never attempt to purchase from them again! Ignored my wife completely when she went by herself. When I went with her they would not leave us alone.
Made the mistake of ordering and had delivered one item. The delivery men were rude, unhelpful, and basically lazy. Needed to return it as it was damaged in the delivery, and have been waiting a month for my refund!
Go anywhere else but the Brick for your furniture or home decor

Very Disappointed with The Brick, and how they do business when it comes to Extended warranty,(I did not want it) but salesperson Li, put it on my bill anyway. I told her I didn't want it. She then says i'll get it back in store credit when warranty expires. But Li, failed to tell me that I had to purchase a minimum of $400 to get the store credit. I asked to speak with Manager, he says nothing I can do about. Shady af. Will be telling people about this forever. I too work with people everyday.

Purchased on sept 1 2022, guaranteed pickup on sept 11, then sept 16, then end of month, they would not take my calls, asked me to email Tara from PR dept, did so no response, the brick needs to be charged with fraud along with leons who owns them. Terrible people to deal with

This shop has a terrible customer service. They delivered the bed after 3 weeks. The package was missing 4 pieces. The missing piece will take 2-3 weeks. So now we are only sleeping on the mattress in the living area as the incomplete bed frame has taken all the space. They sent us a mirror which was damaged. DONT BUY FROM THIS SHOP!

I got a bad from bricks Brantford, bed was bed from the first day, legs do not match, customer service was zero, you call and they tell you they do not know when they would get delivery of the new legs. The only time they were friendly was when I was about to buy the bed, afterwards they became rude to me. Telling me their manager is not in town and it would take weeks to get a new leg for the bed. PLEASE RUN AWAY FROM THEIR PRODUCTS.

I ordered two couches from the brick a while back. I waited a while for the order to come in as it was during COVID. I got a call maybe 6 weeks after ordering that my items had arrived and was ready to be delivered. I lived in a low rise apartment. I told driver on day of that I don't need to make appointment for elevator as long as he moved through side door. Upon arrival driver refused to use elevators because he said they werent padded. I asked him to leave the couches on main floor at which point he got on phone with his supervisor. He told me his supervisor told him not to deliver because elevator wasn't padded and handed me the phone. I told her that he couid leave at front because I had paid upfront and those were now my couches. She Said if got damage wouid be their responsibility. I Said I'm here and you are given them to me. She Said can't give them. I got upset because I had already thrown out my old couches and had nothing to sit on. Driver drive off with my couches. I went to to the brick to demand my money back and was refunded. Why couidnt they left items on main floor if elevator walls weren't covered.To this day I'm still traumatized.