TheaterSeatStoreReviews 335

I recently purchased two three seat rows of black leather Octane theater seating. The seats arrived as scheduled and my family and I could not be happier with our purchase. The delivery men put the seats where we wanted, took away all the packing material, and made sure we were completely satisfied before they left. The seats are beautiful and very comfortable! We had an issue with one of the wine glass holders we purchased as it would not go together. I called customer service and Shara Jennett, the customer service manager who took my call was simply outstanding. She asked that I send her a picture of the wine glass holder with a few words about the issue which I did. Within a week I had a replacement holder. Shara was completely focused on making sure I was taken care of. A simply wonderful customer experience! If you want high quality theater seating (so much to choose from) and great customer service contact the Theater Seat Store.

I have to admit that I was nervous ordering seats I had never seen or sat in before online. I did a ton of research first and since I only have one store in my city that carries nicer theater seating, I had one option to buy online.

First, the seats came packed in small enough boxes that I could get them to my upstairs "Man Cave" by myself. This is huge since I need help to get the old cheap ones out. They were super simple to unpack and assemble and I was shocked at how awesome the Octane Nitro Seats are. These chairs are super comfortable and the extras are great too. I got the trays that attach to the chair which are full swivel and a great place to put my iPad and some snacks.

After all is said and done, If I ever need to buy seats again, I will do online right from the start and come back here to do it. I even got the seats on sale. Thanks guys.

Here's a case as an example of how one company employee can change a customer's potentially negative perception and experience into a truly "wow" moment. I originally ordered my seats back in June '18. Without further details, there were some issues with my order that were stressful and definitely frustrating. I was lucky enough to have Shara Jennett as my contact and she was able to correct all issues, find solutions for any and all problems, kept in constant contact with me, and most importantly, earned my trust and my business. I will not hesitate to give my highest recommendation for TheaterSeatStore but more importantly, I wanted to give my thanks and my commendation to Shara for handling my particular issue with respect, and understanding. You have earned a customer and I would happily refer friends and family to your store. Thanks!
FYI I ordered the Octane Grand HR and they are absolutely perfect in my home theater. Build quality, comfort, and style are all top quality and I will not hesitate to order a second set after I build out my risers.