Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TextNow

TextNowReviews 689

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/


textnow.com
Founded in 2009
Waterloo, ON, Canada
+24
How would you rate TextNow?
grey stargrey stargrey stargrey stargrey star

TextNow Reviews Summary

TextNow has a rating of 4.2 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card and long time. TextNow ranks 8th among Mobile Applications sites.

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
2 reviews
4 helpful votes
Follow Adam Y.
Unfollow Adam Y.
Share Review
Report Review

GARBAGE
August 31, 2023

I WILL WATCH YOUR COMPANY BURN TO ASHES. YOU'RE COMPLETE GARBAGE. YOU MONITOR OUR TEXT MESSAGES WHICH IS ILLEGAL. HOPE YOU GET SUED AND GO BANKRUPT. YOU DISABLE YOUR USERS ACCOUNTS FOR NO REASON. YOUR CUSTOMER SERVICE IS COMPLETE TRASH.

TextNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2023
Jason G. TextNow Rep
over a year old

Hi Adam, thanks for your review and we're sorry to hear that you're unable to access your account. I've sent you a private message to assist further!

California
1 review
1 helpful vote
Follow mushtaq K.
Unfollow mushtaq K.
Share Review
Report Review

After I inbstalled the sime it kept trying to recongize the sim forever. When I called that number from my other phone some one else answered. Trying to call my other phhone from the text now phone did not work either. I saw a lot of ads and found this to be a total waste of time and money.

Date of experience: August 26, 2023
Jason G. TextNow Rep
over a year old

Hi Mushtaq, thanks for your review and we're sorry to hear that you're experiencing issues getting your SIM Card connected. I've sent you a private message to assist further!

New York
1 review
1 helpful vote
Follow Darline M.
Unfollow Darline M.
Share Review
Report Review

I had injuries at my jobs since I was buying, harassing and evicted unlawfully I decided to try different numbers from couple company text now it's one of them I got this number since 2018, someone making sure hacked on all numbers I have, just to make sure who I am talking too,working 3 jobs in nursing home not get hurt on the jobs people keep hacked on us those number was hacked by someone and one was taking away *******987 and *******962 is hacked long time ago and the watts app from *******962 was taking away by someone no access on it

TextNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
Jason G. TextNow Rep
over a year old

Hey Darline, we appreciate your review and so sorry to hear that you've lost access to your numbers. I've sent you a private message to assist further!

Alabama
1 review
1 helpful vote
Follow Tera W.
Unfollow Tera W.
Share Review
Report Review

So I ordered a sim card from them and it said 5-7 days. I never received it. Text Now kept sending me texts to activate the SIM Card. Well how can I activate it if I never received it. I tried and tried to get a refund after they let me lock my number for 3 weeks in a row which is no good if you don't have a sim card. This is just another scamming app

TextNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2023
Jason G. TextNow Rep
over a year old

Hi Tera, thanks for your review and we’re sorry to hear you’re having trouble! I've sent a private message to assist further.

Tennessee
1 review
1 helpful vote
Follow Patrick H.
Unfollow Patrick H.
Share Review
Report Review

Back stabbers
July 25, 2023

They let me have a great number with great service for years. Then they deleted my account and chime and Google stole my money. Because I can't log in to my account.Its not right I want my money you stole my money, give it back dammit.

Loading...
Loading...
TextNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 25, 2023
Jason G. TextNow Rep
over a year old

Hi Patrick, we’re sorry you are having trouble signing in, thanks for letting us know. I've sent you a private message to assist further!

Michigan
1 review
5 helpful votes
Follow Lia S.
Unfollow Lia S.
Share Review
Report Review

A scam
July 21, 2023

It clearly says it will provide you certain services for $6.99 a month. Once you go to the screen to add any services it says in small letters $6.99 a week. Smh

Date of experience: July 21, 2023
Jason G. TextNow Rep
over a year old

Hi Lia, thanks for your review and we're sorry as this is a glitch in our app as this is a weekly subscription purchase. We're always improving our service to meet the differing needs of our users, and we occasionally adjust the pricing and availability of our data plans and other in-app purchases based on the feedback we receive. If there's anything you'd like to share please send us an email to [email protected], and I'll make sure to relay it to our team so we can keep moving in a direction that works best for everyone!

Colorado
1 review
2 helpful votes
Follow Audrey R.
Unfollow Audrey R.
Share Review
Report Review

Verification Codes
July 15, 2023

The main reason I made this review is because of one thing. I tried to use a phone number to keep my Google account safe so I put my Textnow phone number into where it was telling me to fill it in and then went to Textnow because it was telling me enter a 6-digit code in a text I was supposed to receive. Instead I received a text telling me that in order to receive verification codes I have to "upgrade my account" with a link. I click on the link but nothing happens. Like why do I need to upgrade my account? Why can't I just receive verification codes like any other texting app? So that concludes my summary. Basically if you use Textnow for texting and want to use a phone number for recovery of your Google account you can't for some stupid reason.

Date of experience: July 15, 2023
Jason G. TextNow Rep
over a year old

Hi Audrey, thanks for your review! For security, free WiFi-Only TextNow accounts are not able to officially support verification/short codes. Ad Free+, Lock Your Number and Wireless plans do support verification codes.

Florida
1 review
8 helpful votes
Follow Seif H.
Unfollow Seif H.
Share Review
Report Review

I was foolish enough to order a Sim card to take advantage of their so-called free cell phone calling and texting service. After activating the Sim, I was unable to receive calls or make outbound calls. Their only customer service provided is via chat by a service somewhere in India. The individual on the other side of the chat with me was never able to understand that my problem was with the cell phone and Sim card-based service not the app. No matter how many ways I explained it this individual did not get it and actually disconnected with me abruptly to get rid of. It's five dollars and some frustration lost but the lesson is avoid this business like the plague…..

Date of experience: June 30, 2023
Jason G. TextNow Rep
over a year old

Hi Seif, thanks for your review and we're sorry to hear that you're having issues calling and texting from your TextNow app without WiFi connected. I've sent you a private message to assist further!

Pennsylvania
1 review
1 helpful vote
Follow Audra S.
Unfollow Audra S.
Share Review
Report Review

More like a 0
June 24, 2023

At first it was wonderful. They had a family plan and I was able to refer people for credit. For years, I was able to add my husband, my non profit business, my 2 stepsons, even my daughter and son. Now, they did away with family plans and I'm left with over a $3300 credit I can't transfer to my nonprofit business or any other line. To even things out. If I would've know it would be like this, I never would have chosen TextNow. I actually have us mobile now. And I love it. It's cheaper than TextNow. Unlimited everything

Date of experience: June 24, 2023
Jason G. TextNow Rep
over a year old

Hi Audra, thanks for your review and we're very sorry as we haven't offered Family Plans or Referrals for many years. We have sent you a private message to assist further!

Missouri
1 review
2 helpful votes
Follow Ellen S.
Unfollow Ellen S.
Share Review
Report Review

To make a new account, you have to download the android /ios app. I find this very anoying because of 2 things.
#1:They make you do this to make them look better. I say this because the more downloads the app has the more unfairly obtained users they will get
#2:i dont have an ios/android device and it is really anoying because i had to use an emulator to get the service. This is extra frustrating because my pc has an amd cpu and bluestacks doesnt work. It bluescreened me 20 times beofore i gave up. Overall textnow is a big pile of $#*!.

Loading...
Loading...
Date of experience: June 14, 2023
Jason G. TextNow Rep
over a year old

Hi Ellen, sorry for the trouble with creating an account. You can only sign up on our mobile app. If you don't have a phone, borrow one to sign up quickly. After that, you can simply delete the app and login on our website. If you're still having issues please email [email protected] so we can assist further!

Minnesota
1 review
1 helpful vote
Follow Nick The Consumers' Hero E.
Unfollow Nick The Consumers' Hero E.
Share Review
Report Review

They just made the site not functional anymore. All I used to do to get in was log into the site and now they took that away. NOW, I HAVE TO DOWNLOAD THE FREAKING APP AND HAVE IT USE UP ALL OF THE FREAKING SPACE ON MY COMPUTER. The worst part about it is that they just sneaked this in without telling ANYBODY!

- Nick The Customer Hero

Date of experience: June 14, 2023
Jason G. TextNow Rep
over a year old

Hi Nick, thanks for your review and we're sorry to hear that you're having issues accessing your account. To clarify, it is only required to use our mobile app to sign up for an account. We've sent you a private message to assist further!

Oregon
1 review
3 helpful votes
Follow Malia G.
Unfollow Malia G.
Share Review
Report Review

THE MOST ANNOYING THING IN THE WORLD is that sometimes you get ads that play so loud and violently DURING your call. All day today I have had Nordstrom ads popping up sometimes three at a time all playing at the same time. It's not a normal volume, it's so loud it will give you PTSD. Now I'm going to get PTSD every time I see the store name Nordstrom. Out of principle I will never go there again. I love buying my Estee Lauder products there...next time I'm going to Macy's.

Date of experience: May 16, 2023
Jason G. TextNow Rep
over a year old

Hi Malia, thanks for your review and we're sorry to hear that you were receiving these ads. I've sent you a private message to assist further!

Pakistan
1 review
2 helpful votes
Follow Majid L.
Unfollow Majid L.
Share Review
Report Review

TextNow cancelled my subscription for no reason and on top of it failed to reimburse the subscription fee. Customer support is so poor and unsupportive to the limits. You cannot expect anything helpful from them

Date of experience: May 8, 2023
Jason G. TextNow Rep
over a year old

Hi Majid, thanks for your review and we're sorry to hear that your subscription was cancelled. We've sent a private message to assist further!

Canada
1 review
3 helpful votes
Follow Gail M.
Unfollow Gail M.
Share Review
Report Review

What a nightmare. So I deleted a google email address. Then I discovered after that it was used to login to textnow. An oversight. Simple to fix right? Think again. Textnow has my name, my credit card but are simply too lazy or perhaps too mean to assist me. So no access to my number. And they are scheduled to charge me on July 13 to lock in my number. The one I cannot access. Be very careful with this company. I made a mistake doing business with them. Don't make this mistake. There are legit businesses on the net. This is not one of them.

Date of experience: April 16, 2023
Cuba
1 review
1 helpful vote
Follow Lala L.
Unfollow Lala L.
Share Review
Report Review

Buggy
April 12, 2023

Messages won't be stored last 3 months. I was talking to people over a year but all those conversations are deleted. Even if I log onto my account from a desktop, it's still gone.

I can't send or receive calls or send and receive texts from my most frequent contact.

Text messages show up in my notifications but when I go to click on the message it's gone. It could never be retrieved.

Date of experience: April 11, 2023
Georgia
1 review
4 helpful votes
Follow Some b.
Unfollow Some b.
Share Review
Report Review

Text now
March 20, 2023

Very stupid. They updated it and now it's just bad and terrible and awful and frustrating. I had for a while before and it pretty good. But that years ago. Now is updated and bad. It doesn't even let me login or make an account and none of the buttons work. I don't know anything after that because it won't let me in. Also, I was doing that I was trying to call somebody in an important situation. But who cares. *sigh*

Date of experience: March 20, 2023
Missouri
1 review
4 helpful votes
Follow Cierria M.
Unfollow Cierria M.
Share Review
Report Review

What Do You Expect
March 8, 2023

To all the people saying it's awful, well duh, it's free and goes off WiFi. It says poor signal and drops calls on WiFi, even at home. You have to at least make a text once a month or they drop your number. They send a text warning. I wouldn't really recommend this to anyone, but if you absolutely have to make a call it works. My phone is off, beautiful thing about that is people can still call me on my regular number. However, if I miss the call...I text them on the app, call, or just use the house phone

Date of experience: March 8, 2023
California
4 reviews
4 helpful votes
Follow Noble B.
Unfollow Noble B.
Share Review
Report Review

HORRIBLE!
March 4, 2023

They completely suspended my account for no apparent reason. I had my bank accounts, and all other personal accounts linked to my textnow account. Now i cannot access anything.

Date of experience: March 4, 2023
Arizona
1 review
3 helpful votes
Follow a d.
Unfollow a d.
Share Review
Report Review

Bad
February 3, 2023

Too long time for verify that human and if I'm not a human, am I a dog? Theme is not good and hard to login

Date of experience: February 3, 2023
Oregon
1 review
0 helpful votes
Follow Linda N.
Unfollow Linda N.
Share Review
Report Review

I have had text now and my own phone number through them for years probably close to almost 10 years and I use it as a second never personal for when I'm in a spot that my phones not working but I have access to Internet so the texting and phone calls great never had any problems with them until first of January and I tried to make a phone call and it wouldn't go through so it froze up which it has done a couple times and I just uninstall it and reinstall it and apparently I violated the terms of service or their agreement and I don't know what I did I filed an appeal never heard from them so they've gone from really really great I think two so bad they suck I wouldn't get them now at all I'd look for another one even if they did come back and say it was all good can't get a hold of customer service

Date of experience: January 16, 2023