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TextNowReviews 689

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/


textnow.com
Founded in 2009
Waterloo, ON, Canada
+24
How would you rate TextNow?
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TextNow Reviews Summary

TextNow has a rating of 4.2 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card and long time. TextNow ranks 8th among Mobile Applications sites.

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Turkiye
1 review
0 helpful votes
Follow Azim L.
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Poor all around
May 4, 2024

Call quality very poor and line drops very often. I have tried calls over excellent wifi connection but quality is very nad and disappointing.

Date of experience: May 4, 2024
Jason G. — TextNow Rep
over a year old

Hi Azim, thanks for your review and we're sorry to hear that you're having issues while calling. We've sent you a private message to assist further!

New York
1 review
0 helpful votes
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B
May 4, 2024

Very very nice l love it so much I love it and the best thing it's free that's the best thing about it

Date of experience: May 4, 2024
District of Columbia
1 review
0 helpful votes
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Easy
May 4, 2024

Convenient, easy to use, option to payment plans cellular

Date of experience: May 4, 2024
Canada
1 review
0 helpful votes
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Great idea
May 4, 2024

Clear sound quality and works everywhere. No need for a phone service this is all we use

Date of experience: May 4, 2024
Texas
1 review
0 helpful votes
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It's ok
May 3, 2024

I like my service… I got the SIM card and never worked as it should that I can use without Wi-Fi very disappointing but still use service because it's my main number for everything!

Date of experience: May 3, 2024
Jason G. — TextNow Rep
over a year old

Hi Ambar, thanks for your review and we're sorry to hear that you're having issues getting your SIM Card connected. We've sent you a private message to assist further!

Canada
1 review
0 helpful votes
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No Issues
May 1, 2024

Great and easy to use VoIP app. Every text sent so far was received and haven't heard of any issues regarding non-delivery.

Date of experience: April 30, 2024
Canada
1 review
0 helpful votes
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Review
April 29, 2024

Good job just don't like advertisements and you have to pay to remove them is stupid.

Date of experience: April 29, 2024
Virginia
1 review
0 helpful votes
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Calls are always clear.
April 29, 2024

Calls are always clear and text come through every time. I have never had a dropped call.

Date of experience: April 29, 2024
Ohio
1 review
0 helpful votes
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Perfect
April 27, 2024

I'm disabled and don't leave the house much so having cell service over the Wi-Fi works perfect for me! Never had any problems. Unless you count the ones that it took an older person to get used to the app. Hahaha Thanks text now!

Date of experience: April 27, 2024
Indiana
1 review
0 helpful votes
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Very good service
April 26, 2024

Very helpful service! Really has helped me out a lot

Date of experience: April 26, 2024
Ohio
1 review
0 helpful votes
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Good
April 25, 2024

Good customer service; the calling quality is good.

Date of experience: April 25, 2024
Georgia
1 review
1 helpful vote
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Overall review
April 25, 2024

Over the years text now has had a few bumps in the road especially with how it works with wi-fi

But when you get a SIM card it changes the game completely because you don't have to pay for phone service, if you choose to buy data from TextNow it's still cheaper than any place you would go to.

Not to mention bringing your number you get certain perks like free Hulu for a month and more.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Service works as intended
April 24, 2024

This has been a God send on my new phone. I bought a new phone, and only texting works on it, and sometimes calling. This presents a problem because there are times I really need to make call. That's where TextNow comes in.

With TextNow, so long as I'm connected to my internet at home, or a public Wifi network, I can make a quick call if needed. This was really helpful the other day as I lost my mom in a store and couldn't find her. I connected to a Public Wifi, busted open TextNow and was able to call her phone and find out where she was!

IMO all calling should work like TextNow. It's 2024 and only TextNow is offering internet phone numbers. Truly a product ahead of it's time. Normally I hate new things, but not TextNow, it's technology, but good.

Date of experience: April 24, 2024
Pennsylvania
1 review
0 helpful votes
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Not sure why are you not #1 in USA
April 24, 2024

You are the best. Simple and effective. Everyone should have it.

Date of experience: April 23, 2024
New Jersey
1 review
0 helpful votes
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The best service
April 23, 2024

Very clear lines i'm so happy I have text me. I love to stay with them.

Date of experience: April 23, 2024
Minnesota
1 review
0 helpful votes
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This is good service
April 23, 2024

Good job I like the service very much thank you guys for the great work

Date of experience: April 23, 2024
Minnesota
1 review
0 helpful votes
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Just like the title says just like regular phones but FREE...now I can afford that.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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My calls keep going to auto reject
April 23, 2024

I don't know why I put his calls on auto reject. I don't have plans and control.

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
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Excellent servise
April 23, 2024

Good experience, and will highly recommend to everyone

Date of experience: April 23, 2024
Canada
1 review
0 helpful votes
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Very helpful
April 23, 2024

Easy to use good quality calls very helpful.Save money

Date of experience: April 23, 2024