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TextNow

4.2

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TextNow Reviews Summary

TextNow has a rating of 4.2 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card and long time. TextNow ranks 8th among Mobile Applications sites.

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Texas
1 review
0 helpful votes
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Willingness to listen
June 8, 2024

TextNow is showing signs that it is listening to consumers. TextNow has moved forward. Feedback is obviously not being run from and is being taken and used to make improvements. The ability use TextNow for emails is a huge leap and has brought me to enjoying my service. Also the ability to purchase data in random buckets is a genius idea and I personally believe will be the primary reason I make the move to Textnow ful time. Thanks to TextNow for listening to our feedback

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Love it
June 8, 2024

Great I love it it's fun I would recommend to friends and family

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Pretty cool
June 8, 2024

Nice to not give out my real number because so much info can be found with real numbers out there!

Date of experience: June 7, 2024
Nevada
1 review
0 helpful votes
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The app will be a great app for free completely. I have used no money at all for this app so get it now

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Excellent
June 7, 2024

I have a good experience with TextNow never had any problems

Date of experience: June 7, 2024
Alabama
1 review
0 helpful votes
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The best in quality
June 7, 2024

I love it so much glad I choose text now……………………………………………….

Date of experience: June 7, 2024
New York
1 review
0 helpful votes
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Great Service and Affordable
June 7, 2024

I have been using TextNow since 2021 and the service has been awesome. The cost for the service I am enrolled in is extremely affordable.

Date of experience: June 7, 2024
Michigan
1 review
0 helpful votes
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Its not free
June 7, 2024

Injust wish it was free to use i dont have money to pay for textnow i thought wifi was paying for it but guess not

Date of experience: June 6, 2024
New York
1 review
0 helpful votes
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Free phone number
June 6, 2024

I enjoy this service. I can have a separate phone number to conduct what is necessary and not interrupt my main line

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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To send a quick call or text this works well with the free account thats even with all the ads. I found a lot more issues with the paid version, it would say " I reached a call limit" after making 3-4 back to back calls. Issues when holding/unholding a call. Group msgs are the worst which I wouldn't mind if the paid version wasn't $24-$32 ish a month.

Date of experience: June 5, 2024
Jason G. TextNow Rep
over a year old

Hi Mark, thanks for your review and we're sorry to hear that you're having trouble, thanks for letting us know. I've sent you a private message to assist further!

Kentucky
1 review
0 helpful votes
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Overall experience
June 5, 2024

Great, service. Easy to use app which is always reliable. I have been a customer for about five years with no concerns.

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Très bon service et gratuit
June 5, 2024

Aussi c'est sure que la gratuité est apprécié mais comme le wifi n'est pas toujours disponible alors c'est le seul point à amiliorer

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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I have been with 🎆TextNow🎆since my kids first told me years ago. TextNow is the Best Phone Service I have ever had. I still have my same number after all these years🎉

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Bad
June 4, 2024

Never received my SIM card Never received my SIM card Never received my SIM card Never received my SIM card

Date of experience: June 4, 2024
Jason G. TextNow Rep
over a year old

Hi Erick, thanks for your review and sorry to hear that you haven't received your SIM Card. We've sent you a private message for further assistance!

Germany
1 review
0 helpful votes
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It's good.

Needs improvement like a mechanism for easier loading of web content. Might consider mms/sms optimization to network packet processing maybe? Beyond that, it works great. I might recommend as a developer using cantenna and some satellites for tethering to public wifi for 4g&5g network slices and indices so it is free for you as a provider.;-)

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Good seevice
June 4, 2024

I really like the services, they work just like the other phone companies at way less the cost.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Fixed income
June 4, 2024

Retired and on disability I'm so glad you guys are here you sure help me thank you have a nice day 😎

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Exceeds expectation.
June 4, 2024

Whenever I need an extra line, this works out perfect! Especially since data has now been added.

Date of experience: June 4, 2024
Pennsylvania
2 reviews
1 helpful vote
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Best Secondary Phone ever!
June 4, 2024

This has been my second line for years and it has been great! Thank you!

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
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Best service provider going
June 4, 2024

Its free works perfectly at all times text now is a great way for communication at anytime I highly recommend text now for all my friends try it you won't go wrong with it and it is very simple to use

Date of experience: June 4, 2024

From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/


textnow.com
Founded in 2009
Waterloo, ON, Canada
+24
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