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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very happy with the education materials that I ordered. They arrive quickly and in perfect condition.
Beside the password problem and the fact that we couldn't see a tracking number. The seller was updating us with the progress of the package so the transaction was smooth. Good sale. Cheap. Good quality.
Never got the item and my order was cancelled. Ordered from someplace else
So easy to do business and trade in books! Will be utilizing them again in the future!
Very happy with the sales and professionalism of Textbook Rush. I have been selling them books for years and is very pleased.
Very good, never had any problems, always satisfied what you do.
It took 3-4 business days just to pick the product. And now USPS still has no updates on the shipping information. Now I will not receive my order in time
Order ppaced on December 6th, took a week before it was even prepped to ship, and another week before it even got handed to USPS for shipping.
Seems ok. Not sure what to expect. Just received my check. A little slow due to the holidays. I would like to see prices a little better for brand new, unused, still in the wrapper books.
Now I give them 1 star. The charge to my account was pending, then disappeared. It's been a month since I placed my order and still no book. Had to create an account to find out what the status of my order was. Now, I just want to cancel my order because I found it somewhere else and have actually received the book through the other place I purchased it from.
(My first impression when ordering) Ordering and checkout were easy to fill out. It was great being able to check out as a guest and not have to sign up for an account just for this one purchase.
Easy site to use, crazy fast check in and payments. My favorite buyback textbook company!
Super Fast Turnaround for paying for books. Love dealing with them :)
Excellent so far, I'm just waiting to see how the shipping and payment goes.
Update: easy and fast!
Excellent so far, I'm just waiting to see how the shipping and payment goes.
Terrible experience. Should never have put my faith in an org probably run by kids. YOU DID NOT SEND ME THE BOOK I ORDERED!
I ordered a two volume set. That is not what I got. Need to return immediately.
I always get paid quickly. I return to TextbookRush - you should too!
I always choose Textbook Rush. Fast service and easy to use.
FedEx was unable to track the tracking number provided on the label from this company. Basically, I lost a $68 buy back and the book as well. I wish I would have read the reviews before choosing to seek back to this company. I did reach out to TextBook Rush and they basically blamed it on FedEx. I ship things quite often and never had this happen.
I love the quick and fast buyback service provided. Thanks again!
The book came quickly but it had some pages that looked like they were eaten by something, I had to rip those pages out. The book was also really sticky on the back and it has black stains on it that smelled like car oil. I will be keeping the book because I can still read the content, because the pages i had to remove was just the index. I am not
Sure I would purchase from this company again...
One of the books I ordered was in perfect condition and arrived promptly. The other was covered in library stickers, a status that was not stated in the book's description. In my opinion this is disgustingly fraudulent and unethical behavior.
The website reloaded dozens of times before allowing me to reach the product I was looking for; the screen where I was filling in my payment info reloaded after I had already filled it in once, forcing me to fill it all in a second time; an additional 67-cent charge was added to my order that only became visible after I clicked the button to finalize the order (I can't see what it was for with this screen in the way, but I assume it was some kind of processing fee or sales tax, which is fine, but on principle I think it's unethical to conceal the full price until after the customer has committed to paying.)
Very good experience, packaged securely, books as described.
Usually packaged well and very timely!
I have bought textbooks here and resold them. Very easy and quick! Super happy!
Quick and easy transaction! Will use again!
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for notifying us of this issue! We work hard to maintain positive relationships with our marketplace partners. That said, we will be following up with the marketplace partner that you placed your order through regarding their condition notes.
Thank you,
Alison