Texas Roadhouse

We love their steaks couldn't ask for a better one not sure why they have five or six of their white stuff standing up around the check and dust doing nothing but standing there but that's not my business I guess we go three or four times a month the last two times the onion was raw and it really breaks my heart because we love their onions but I will not pay $10 for another one

I ordered the beef shishabobs and I was serve them burnt to a crisp. They should have been embarrassed to serve such a burnt meal and further should not have offered a dumb excuse why they were burnt...(small pieces of beef). Plus They NEVER offered a refund. They did however give me another order which I was too hungry to wait another 30 minutes or so for dinner.

Our food was horrible, first we waited a very long time, then the server dropped our food on the floor, so no pne ate their food as a family on mother's day, my steak was so dry, my grandsons steak which was top on line 30.00 steak was horrible so over cooked, they said they would redo it then brought same exact steak back and said it was the rarest one they had? What does that mean? They definitely had more steak, then it was so bad that they changed it to a rib eye steak which was full of FAT! ITHIS IS SO SAD! OVER 100.00 AND FOOD WAS TERRIBLE! I WILL NEVER GO ON A HOLLIDAY AGAIN THERE! WE USED TO LOVE IT FOR ALL OUR SPECIAL MEMORIES BUT NO MORE

Ordered/paid online. Picked up at outside to go window in the rain. Asked if everything was in the bag and was told yes. Got home and was missing 2 loaded sweet potatoes, along with bbq sauce. Had to drive back.manager smirked, smiling and told me was my fault that I didn't check the bag. I told him I asked and was told it was.he kind of laughed and said again that I should have checked. NOT once did he apologize or offer a coupon or say anything nice. NEVER AGAIN will I go to a Texas Roadhouse anywhere! I am a senior citizen and have never been treated like this at a restaurant. I guess good customer service is not what they are getting paid for? Chili's forgot one time, but their manager apologized and went to get a couple of coupons for free food to give me. Texas Roadhouse manager didn't even apologize.

My son, his dad and I ate at Texas Roadhouse today (May 12,2023) we went for lunch. The food was excellent I had the Dallas Fillet, medium well and it was the most delicious, tender steak I've ever eaten. I ordered mashed potatoes with gravy. Our waitress suggested I get the white gravy (they have both white gravy and beef gravy) and she was right it was sooo good. We all ordered steak. Both my son and his dad had the sirloin and shrimp and that was delicious too.

Our Waitress was Julia G and she was one of the best waitresses I've had anywhere. She was very attentive without being overbearing. A perfect waitress. I can't wait to return.

The food was good and everything but their was one hair on my food but other then that the service was good and kind

On May 6th my family and I tried to make reservations at the Grand forks location. The staff on the phone explained that they did not take reservations. They did however happily place us on the wait list for a time over 2 hours out. We explained to them that we had a rather large group and we were told that we could not be seated at the same table. We were told that we could be seated in the same section though. When we arrived they split our group into 3 smaller groups and took others in the middle of our group being set up. When I was seated in the second group we were placed in a different section entirely. When my wife asked for a different table of the same size in the section with our first group, they told us we have no control over who sits where. My wife even went as far as to point out the empty table by our first group. And the told us there were no empty tables and they could not let us move. Then they placed the third part of our group in a entirely different section from the first 2 parts of our group. Then when our order was taken the waitress repeated back to me Dr pepper no ice, and brought me one with ice anyway. When I took my son to the bathroom (limping dut to a unrelated injury) the staff was so hyper focused on their own movement that I was forced to move out of their way. When our food was brought to us I was dismayed to see that there was less then 1/3 of the fries that norma)y come with a burger on my plate and even less on the wife's plate. To further upset upset us the wife had to ask either a supervisor or manager to get her a refill that she had been out of for sometime. She also explained about my drink having ice when it should not have. When the server came back with wife's refill she brought me a coke no ice in contrast to the Dr pepper no ice that I had ordered. After that we saw no server after that willing came to our table. So in order to keep the food that was ordered for our children we had to flag down random staff, for to go boxes. After the service I received today I believe that the 5 star system should include negative stars. Then it would at least allow me to reflect the poor service that I received today. To anyone considering going there we would recommend going to McDonald's. At least there you will receive better service.

Quincy, IL Texas Roadhouse- We ordered prime rib, it was undercooked, tough, no AuJus served with it, so tough. Our waitress had a physical handicap and I applaud her, however, a customer not used to dealing with a person who has that type of disability and didn't smile or present herself pleasantly made us very uncomfortable. Texas Roadhouse needs to improve on their meat selection process!

This may sound funny to many of you but canned green beans for a steak restaurant! They were doctored up but fresh greens would have made this review 4 stars. I was shocked. Plus my prime rib had no flavor. I needed to add salt and pepper to the au jus for any flavor. Service was great.

We went to Roadhouse, on Thurs evening, right at 4. We ordered, got our drinks. My husband ordered side salad, baked potato, I ordered grilled chicken salad! Husband got his, they finally bought me out a chicken Caesar salad, no thanks, and sent it back! Waited and waited, my husband was done, finally I asked to put my salad in a to go box! By this time, we'd been there an hour! When I finally got my salad, I told the gal, hope we don't have to pay for this! I didn't, but it's the thought, went for dinner, no food! Doggy bag!

We were in Grand Forks for the weekend. We had attempted to eat at a different restaurant, but the wait time was an hour and a half. So we reluctantly went to Texas Roadhouse as my husband's past experience wasn't a positive one, we thought we'd try once more.
The wait time was only 20 minutes. That was positive. The staff was kind and friendly. However, my husband had ordered a ribeye steak, Chicago style, medium rare. Three of our party of 4 received their food. My husband's, however had to be retrieved. When it arrived, it was NOT the steak he had ordered. It was a dry, overcooked strip loin. We mentioned it to the server, she apologized, but my husband being a man of grace, accepted her apology and choked down the dry overcooked steak, paid the bill for his ribeye and we left the restaurant having had our 2nd unpleasant experience at Texas Roadhouse. These Canadians will not be returning to the over rated Texas Roadhouse again. I give it 3 stars because the servers were so friendly.

Waiter, named Gavin singled out member of party and proceeded to make fun of him. At the time member of time didn't have money ( we had only order drinks) he only orderer water. The member then got 10 dollars, and he proceeded to mess with him the whole time. Asking if he knew his order and if it was under 10 dollars. He continued to mock him and laugh telling our friend that he was going to make fun of him all night. He also used profanity. He completely ruined the experience for the whole party. I do not recommend Gavin from Vincennes Indiana Texas Roadhouse

Today went to Texas Roadhouse. We registered online was supposed to be 20 minute wait. Turned into 60 minutes. They skipped our registration until I showed them the email that we registered. After getting seated took another hour to get our food. The food was cold and the ketchup at the table was expired. We won't be back ever!

Gotta say overall just ok we ordered 2 Friday specials turns out it's only 1 dollar off but whatever 1 steak we ordered was way over done the manager offered to recook but I was out of time (work in the morning) but he didn't care really and it showed waitress was just ok but it was busy so 3 stars don't go on friday!

So Me and my family went to the Johnston location and we had the worst experience of our lives we had a severe that was so rude he snatched the plate from my niece cause my niece told the server the fries was cold their was another family that got their food before my family did then towards the end the server tried to get smart with my grandma honestly I wish i would have got the server's name because he needs to be fired I recommend not to ever go back to the Johnston location until they have a better customer service skills

I went in to have myself a steak, during my conversation with my waitress on 3 occasions before she put my order in, I asked her 3 different times to please make sure my steak was blue extra extra rare. She assured me after 3 conversations that she would put the order in this way, my steak arrived about 35 minutes later when I cut into it, it was well done, the inside was entirely gray, no pink or red at all. I asked her to take it back, a manager came out and asked me to keep the rest of my meal, rice and baked
Potato, I informed her I had no idea how long it would take to get my 2nd meal so I would just prefer if they could bring out everything all at once then it would all be hot together as a meal. The manager insisted that I eat my potato and rice now before the steak arrives, I told her to take everything back with her. The 2nd steak arrived about 15 minutes later the manager brought out my steak personally set it down on my table and then asked if this steak was going to satisfy me. Like asking for an extra extra rare blue steak 3 times before the order was taken to the kitchen that would have satisfied me. So my dinner which I thought would be a fairly quick meal ended up being 1 hour 20 minutes. I filled out their complaint form on line as it was just an aggravating meal and experience. A week has gone by not a call or email from their corporate office, not a call or any contact from their local store manager, tonight when I called the store direct all I was told is we would love you to come in on your dime and give us another try.

I will never visit another Texas Roadhouse ever, their are many many more restaurants in my area that provide a much better product, service, experience, and a management team who cares. So goodbye forever Texas Roadhouse that was my last meal with you anywhere I travel in the USA. Their mission statement is quantity not quality of the meal and the experience.

04/17/23 PURCHASE AUTHORIZED ON 04/15 TEXAS ROADHOUSE #2 TWIN FALLS ID S************** $32.52

I went to the port Huron location, our food took a whole hour to get to us and then we had to ask a manager to bring us our food, and the food was freezing cold, over seasoned, my father who can't even eat salt told the waiter cierra, no salt please and she WAY over salted the fries and wore a badge named lily, so we had to try and remember her name. The whole hour and half, we never got any refills on our drinks, she never asked how we were doing and when I told her the food was cold and tasted bad she acted like she could 100% care less, I will never eat at this location again that was the absolute worst experience, I spent 110 dollars and we only ate about 20 dollars worth of our food cause it was so nasty and cold and our steaks were raw, and the service was terrible.