Texas Roadhouse

My family and I went to eat here Sunday around 4pm. We sat at the table our waitress came over rude with an attitude asking us what we want to drink. We asked her where the bread was an she lied an said it wasn't ready then proceeded to disappear for 20 minutes so we asked to speak to the manager the manager was rude too and also tried to lie an say the bread wasn't ready in which we could see the bread coming out from where we were sitting so we called her out on it she got mad an walked away, when we finally received bread it had hair on it so I took pictures of it an then we got up an left. No to mention I had my one and a half year old crying because he was hungry. The only reason we come here is because we know that the bread comes out when we sit at the table so my son could eat it until his other food comes. Another thing is we stood and watched every waitress get bread an walk with customers to their table with bread but ours didn't I felt like they was being slick racist anyway because I'm African American my son is mixed, my fiancé is Caucasian an they was already giving us nasty looks before we even sat down.

We spent over a hundred dollars and it was the worst meal of our life. Instant potatoes for mashed instead of real,
Daughters prime rib was overdone then replaced with a super rare one. Grandson given beans instead of corn. Waitress acted as if she had no energy or no interest in working. Daughter kept getting her Mr. Pibb refilled with coke, I had to ask for my ice tea twice, my prime rib was so tough I couldn't slice it with the knife. When we complain the manager just acted pissed off instead of fixing what was wrong. At least the rolls were good! Worst meal of my life and will never be back. Wouldn't recommend this place to my enemies to eat.

Unfortunately, this is NOT the first time our order have been wrong. Its disappointing and getting to be very frustrating. I ALWAYS have to return because something was forgotten or wrong. Tonight, I didn't go back up to the pick up window because I was super annoyed. I ordered a dozen rolls with 4 extra butter. I got 6 rolls and NO butter, the extra butters are $2 each. That alone is ridiculous. I ordered a Chicken Salad and when I got maybe a small handful of lettuce and dried old chicken. I ordered a side of shrimp that comes with a roll and some dipping garlic like oil for $8 I got 4 small dried up shrimp without the oil or roll. No matter the order, its never right and COLD. Its as if they don't care about take out orders. I haven't gone back in a very long time and tonight I remembered why. You need to give the same attention to your take out orders as you do your indoor dining orders/ customers.

Ordered online and was told that it would be ready at 7pm... at 7; 15 still had not received a text that it was ready so called the restaurant... was rudely told that it was being made... asked the kid that was bringing out the car next to us - he walked in and walked right back out with it... the steak was sol salty that it could not be eaten, the baked potato was rotten inside, the salad was warm and quite slimy, the rolls were rock hard... sent an e-mail to advise them - the response I got? Wow... DAVE SISK responded to me by just saying "im sorry you had a bad experience"... when i responded with how cold and dismissing that was his response to me was for me to be an "adult" and "sorry, you are upset"... that man does not need to be any type of rep for the restuarant. So rude and dismissing... I wouldn't recommend that restaurant to ANYONE.

My thought was in hard times people might be nicer. Nope very RUDE and that was just over the phone. I have always loved Texas road house. Im not much but you have lost a customer.

There was a couple next to us tonight having dinner. There was a lot of fat on his steak the bartender ask how it was he told her. The manager came over and talked to them. She did nothing they come here all the time they said. What the hell is wrong with this world. But yet the girls on the other side of the bar gets a coupon for something. It's not right! We won't be back

We went there and my brother and dad ordered a salad but the letus was old and we got are appitizeres late and we couldn't eat are food and we left with sadly desgusted food next time they should get it right and none of the employes did anything wrong.

We just left after two hours of waiting. We were told and texted 50-60 minutes of waiting time. 90 minutes after we went to ask and was told it they are cleaning the table and will text us shortly. 30 minutes went by and I went to ask again and was told the same thing. They should not be lying to us about the time. We could have gone somewhere else and be home in two hours already. Not impressed with communication skills.

I always check steak chart. Ordered what I wanted and still too over cooked…. Twice… manager didn't act like they cared n wouldn't give u 2 seconds of their time.
Over it. Won't be back…. Date night w Fiance n we don't get out much. Thanks a lot. Could have at least showed a little sympathy or empathy…. Asked em
To take it off my bill n ran away. Saying no problem. Then u hear 5 times going out the door… hope everything was ok…. No it wasn't… sorry.

At about 6:10 P.M. on September 16,2021, I placed an online order for pickup at the Marietta, GA Texas Roadhouse. I waited about 15 minutes before I left to pick it up. Once there, I followed their instructions to announce that I had arrived. I received a text message that my order is not ready yet. About 20 minuted later, I still had not received it so I gave it another 15 minutes.

After waiting more than 30 minutes, I went inside the restaurant to inquire. An assistant manager stated that it was coming up next. I watched as several orders were delivered to other customers. After waiting for more than an hour, I told the assistant manager to cancel my order and I left. He apologized and said that my credit card charge would be canceled.

After getting home without food, I called the general manager of the restaurant to make sure that my credit card charge was canceled and, yes, to express my displeasure with what happened which I did as courteously as possible. In general, this "manager" was defensive and seemingly oblivious when I told him what happened. He said something about their practice of "staggering" orders when they were busy which made absolutely no sense.

He said that they would issue a credit to my card which he did not do and he gave me what I interpreted as a verbal middle finger with a somewhat sarcastic "Have a nice day." and hung up. Afterwards, believe it or not, at 7:30 P.M. I received a text message which stated "Your order is ready."

I and my family and friends have dined at this restaurant on several occasions in the past. But that, my friends, was my last visit to this customer unfriendly business.

What kind of restaurant that doesn't have steak knives or spoons? When asked about a spoon I was brought soup spoons. I didn't order soup! So I didn't bother to ask for steak knife what the hell. She got a nice tip anyway they don't make any money

Yes, it was a busy night, but were trying to use up our gift card and instead had an unreasonably horrible experience at the Ft. Wright KY Texas Road House. The cloth napkins smelled. There was butter smeared on the pepper shaker. The restaurant was dirty, crowded, the hostesses and the customers were rude. Food tasted ok, but was just thrown on the plate like takeout.

Used the app for call ahead seating, app said table was ready for us. When we went to podium, Hostess said there were no tables, they needed to be cleaned. Ignored us. Waited a half hour for clean table. When we were finally seated, near the restroom, there was a puddle of water on the seat. So had to dine with wet pants the whole night. First server "Chloe" was not friendly. We politely asked to be moved away from the restroom to another table so that we wouldn't have to look at drunk men pulling up their pants while trying to eat. Moved to another table and rowdy kids were jumping on the seats and falling on us. Everyone is crammed into this location, there is no social distancing, no Covid-safety, little kids unvaxxed crawling all over, hanging upside down on tables, screaming, playing very loud games on phones. I know they market as "child friendly" but this was unreasonable.

The table turned and another party piled in yelling, talking loudly on their phones and binge drinking shots with their margaritas. They tried to start a fight with us when we asked them to turn their speaker phone volume down. When they started whining about it to our server "Sunshine" she spent the rest of the evening catering to them when they should have been bounced. We were rudely rushed into to go boxes and dessert when we were only half finished with our meal. This location needs better crowd control, diner spacing and alcohol control. If they can't provide a nice experience for everyone, they should dial back capacity. We had a good visit earlier in the summer, but the place has gone downhill. Won't be back. Their fundraiser PR is just fluff/hype.

This store has the worst customer service
I never ever refused to give tips but this time they earned $0 tip that's how bad they are!

On August 31, Our friends took us to Texas Roadhouse on Wacker Drive, Dubuque, Iowa to celebrate our 50th Wedding anniversary. The food was great and there was plenty of it. We had the BEST service you could ask for from our server. Her name is DESTINY. She's fun and very personable and has a beautiful smile. If you go there, and are lucky enough to have her for your server, you will enjoy your visit. Thanks Destiny!:-)
She, certainly, made our day extra special. Thanks for hiring her!

Focus on August 17,2021 meal. Arrived at 6:15, party of five. When our server came to our table to take our drink order, she had no clue about beverages, from ice tea to beer. While we waited on our drinks, she took our order. Which was another fiasco. We all ordered our steaks and told our server our steak cooking preference it was one again evident she was clueless about the menu and the difference regarding how steaks should be cooked. Three of our party ordered medium rare steaks, one was ordered medium and I ordered filet to be cooked well done. When the meal arrived, the porterhouse steak that was ordered medium rare was very well done. My filet, ordered well done, had barely been heated on the grill. The porterhouse cooked well done instead of medium rate, was returned for a new steak to be cooked medium rare. I sent my steak back to be made right, to be put back on grill to be cooked to well done. The porterhouse that was sent back for a new one came cooked a proper medium rare. My filet I returned to be cooked to well done came back to me burnt to a crisp on the outside and still rare when I cut into it. I talked to manager and he couldn't understand why I was upset about how my steak had been returned to me. At this point we paid our bill and left. This made the third of the last five meals we have eaten there that have been horrible. Don't know if we will ever go back to the Tuscaloosa Texas Roadhouse!

Salad was not fresh at all; croutons were not crunchy at all, the steak (ordered rare) tasted burnt. I received condiments for baked potato when I ordered a sweet potato. Didn't get any ice cream with the brownie desert I ordered. The butter didn't seem that fresh either. To go service has gone downhill.