Tenso

I don't know where to begin with this one but I'll keep it brief.

I could forgive many things about Tenso (like denying my identity verification documents and the whole tariff situation) but there's something about this I am not so forgiving towards.

Requiring that people ship out on a deadline is fine but what's not so fine is when they offer so little shipping options to do so.

To cut short a long story, DHL was the only option available for me to import my Calico Critters (known as "Sylvanian Families" in Japan) and, apparently, despite my attempts to rectify this scenario on the website (said website not letting me proceed to the next step when I tried to state, exactly, what the items were), they won't ship.

Right now, I'm battling them to get them to either send it to another of my forwarding addresses or, at least, change the shipping method to ECMS.

Despite that Japan post has resumed shipments to the US, they won't bring back EMS nor have they partnered with FedEx or USPS, so I'm stuck fighting them just to get my Sylvanians home.

Even worse is that their communication is VERY LACKING. I replied to them this passed Thursday and, as I type this, it's Sunday. I've yet to get a reply.

This is the second time this year where this conundrum has happened has happened and I know the size of the item has nothing to do with it.

After this, I am NOT using this service anymore. They used to have such nice service but now it's just $#*!ery.

This is my 10th use of Tenso proxy services for Japan buying. Really easy to use, good English explanation, easy follow-up. As we have the choose between different shipping/delivery company (with tracking, insurance or no) –– there are no delivery issue related to Tenso.com. The far is really correct (not expensive related to some other proxy). We could group different being and in the difference between some other service, they repackage all to get the more efficient shipment. So I'm really satisfied with the Tenso service!

Tenso is the worst thing ever; the shipping is expensive, package never arrives, and doesn't give refunds. I ordered from tenso and I had to choose the most expensive shipping method because the other shipping methods could not mail my small package for some stupid reason. It was supposed to take 3-5 days but it has been 2 months and the package has never arrived. I contacted them and they made me contact so many places that killed my time, then they asked for proof that I have actually bought the item. WOW suspecting their customers. When I showed them proof they said that they have asked for investigation and they will pay back the refund ''depending on the results'' in around a month or so. It was already OVER a month and there is no results. I try contacting them but they wont answer. They stole my money and scammed me! Honestly, just buy a ticked to Japan and buy your things there. Dont use tenso they are terrible, erode, non-responsive, stupid, and obscure.