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TenorShare Reviews Summary

Positive Highlights

  • One reviewer found the software easy to use and praised the quick, helpful after-sales support.
  • The company offers a range of data recovery and system repair tools for different platforms.

Negative Highlights

  • Users report being charged without authorization or after canceling, leading to billing disputes.
  • Customer support is frequently described as unresponsive, evasive, or demanding five-star reviews before helping.
  • The software often fails to work as advertised, with several reviewers calling it a scam.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

May 1, 2026

It's worth the purchase. Easy to use and the support after is amaizing. They will help you solve your problem and reply quickly. If I could give them a 10 star rating I would. Highly recommend.

Nov 25, 2025

I had an extremely disappointing experience with Tenorshare. They advertised their service as free for one week, yet they still charged my account €52 without any warning. When I requested a refund—especially since I never even used the product—their customer support was painfully slow and unhelpful. Their response time was terrible, and it felt like they were intentionally avoiding giving me a clear answer. Overall, the company's service and support are unprofessional and unacceptable. I strongly do not recommend using Tenorshare.

Jan 23, 2026

They sent me the Windows version instead of the Mac version I had purchased and then said they would fix it only if I gave them a five star review on trustpilot.com. They are crooks.

Aug 22, 2025

Upgrading devices over the years counts against your lifetime limit on devices. So much for paying for a lifetime. Absolute hot garbage. The fact that they told me that I had to give them a 5-star review to unlock the software I PAID for? Terrible. May the fleas of a thousand camels infest your genitals for all time.

Oct 27, 2025

I had a very disappointing experience with Tenorshare. Their so-called money-back guarantee is completely misleading — once they take your money, they'll do everything to avoid issuing a refund, even if their product doesn't work as promised. I specifically tried their WhatsApp transfer software, and it turned out to be completely fake. It failed to perform the basic functions it advertised, and when I reached out for support, they kept delaying with generic responses instead of solving the issue. After canceling my subscription, I had to demand confirmation multiple times to ensure I wouldn't be charged again. If you value your time and money, stay away from Tenorshare. There are far more reliable alternatives out there.

Jan 9, 2026

It's a scam! I made the mistake of downloading a trial program, opened it, and it asked for another one. Like an idiot, I bought the perpetual version without trying it, opened it, and it asked for yet another program. None of the programs worked, and now they won't let you contact them. Their website says "24/7 support." I've been trying to get in touch for 20 days. Their website only let me contact them once, and now they won't let you reach them. They're thieves! Run away from these scammers!

Nov 19, 2025

Tenorshare failed completely. Their software could NOT fix my iPhone issue and could NOT restore my iTunes backup. I solved everything for free using another tool, which proves their product does not work as advertised. The support experience was even worse. They kept changing their story about my refund: First they said they could refund me without contacting my bank. Then they suddenly asked me to cancel the chargeback. Now they claim they "cannot refund" because of the chargeback — even though they previously told me the opposite, and they know very well that once you cancel a chargeback, you lose protection and cannot reopen it. This is clear manipulation. Ticket: ******* Order: T************** I've spent more time chasing this refund than the product is worth. Dishonest company. Avoid at all costs.

Nov 2, 2025

For over the past year, the software has not worked with location resetting quickly after the iOS checks and resets. The workaround was to turn on airplane mode which helps but still eventually has the location reset. Obviously, having a phone in airplane mode itself also is a severe limitation. To make things worse, the developers has now locked my account saying I purchased a Mac desktop version when I don't have a Mac desktop and have been using the lifetime version with my iPhone for years. Note: I have had multiple versions in trying to get the software to work but this is the last straw and insult time get me to leave a poor review for a quirky software that once worked well but hasn't been satisfactory in years now.

Dec 22, 2025

I purchased a license for data recovery software and Tenorshare fraudulently took my debit card information and used it without my authorization, some 4 days later, faking I bought a second license for another of their products. Criminal.

Dec 11, 2025

I bought a so-called "lifetime" license, installed the product on my computer and registered it. Unfortunately, my computer broke, and I had to replace it with a new machine, Before moving to the new machine I had uninstalled the software from the old one. Then, after installation on the new machine I tried to register again. No luck, Message "license count has exceeded". I contacted customer support, but they kept telling me the same standard text over and over again: "Please note that the license you purchased only allows you to register and log in on one computer and 5 devices.". So lifetime for Tenorshare means lifetime of the hardware on which you installed the product, not lifetime of the software you buy from them. They even wrote: "Would you mind giving us a 5-star review of our service in here and give us a screenshot?And we will generate a registration code without any charge for you.". I have no words...

Dec 11, 2025

I mistakenly purchased Partition Manager. I wanna purchase data recovery now support is not responding to me to refund. I messaged for a refund, and they are asking me for a review, such a non-professional behaviour.

Feb 19, 2026

This copany is a bait company, they do not do anything they advertise doing. Takes your money and nothing else. Try and get support they are all in china and got no support

Jan 28, 2026

Buy at your own risk the software they sell does not work and they wont provide refund this guys are thieves from china….

Reviews

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3.1
Reviews 1,293
5 Stars
75%
4 Stars
1%
3 Stars
0%
2 Stars
1%
1 Star
22%

Malaysia
1 review
1 helpful vote
Follow Derrick L.
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I am an iPhone and andoird user for many years and often switch from ios to android and vice versa.
After days of researching over the Internet for a proper solution for WhatsApp migrate from Huawei Mate 20x to iphone 14 pro ma, I finally found a proper solution for the WhatsApp transfer.
Tenorshare iCareFone Transfer did a pretty good job helping me migrate from Huawei to iPhone, especially with a near 7gb of WhatsApp database.
I've tried "Move To iOS" several times before getting this right solution, and move to ios failed miserably, stucked at 1 minute left like forever, but the problem mainly is due to my WhatsApp database.
Anyhow, really happy that I found iCareFone Transfer that smoothen the process even in a very shorter period.
Thank you.

Date of experience: December 6, 2022
Texas
1 review
0 helpful votes
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Good support team
December 6, 2022

Thanks for all the help ya always try to keep me satisfied.i definitely will subscribe again. In the future

Date of experience: December 6, 2022
RU
1 review
0 helpful votes
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Amazing product!
December 5, 2022

The best I could find on the market was a good quality utility and fast customer service.
I recommend to try

Date of experience: December 5, 2022
Brazil
1 review
0 helpful votes
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Excelente programa
December 5, 2022

Excelente programa, funciona perfeitamente atendeu as minhas necessidades. Muito fácil de usar, recomendo.

Date of experience: December 5, 2022
Colorado
1 review
0 helpful votes
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Costomer service
December 5, 2022

Had issues and the problem was solved asap great service thanx i purchased the iphone unlocker and the laptop didnt have enough hard drive for the product switched to desk top the product is for 5 phone not 5 computers?i think i got that right lol

Date of experience: December 4, 2022
GB
1 review
0 helpful votes
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SCAM company
December 2, 2022

The product doesn't work. This company pays for positive reviews. They are refusing to refund my money, they ask for certain info - which I have sent - ignore the emails and then request that info again accusing me of not complying. In dispute through PayPal.

Date of experience: December 2, 2022
India
1 review
0 helpful votes
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Thanks tenorshare reboot
December 2, 2022

My phone was off for 3 months but it was fixed in ten minutes after I purchase this register code. Thank stenorshare reboot.

Date of experience: December 1, 2022
Washington
2 reviews
0 helpful votes
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Customer service awesome
March 15, 2023

Awesome company to deal with. Customer service is always quick and helpful with any and all issues I've had.

Date of experience: November 29, 2022
India
1 review
0 helpful votes
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Log in problem
November 29, 2022

I bought,Tenorshare UltData for Android (Windows Version) - 1 Year/1-5 Devices 3 months ago, i got a problem in login now, but im getting good assistance from your customer support side. Thanks. And im looking forward for your help in this

Date of experience: November 29, 2022
RU
1 review
2 helpful votes
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Trying to migrate from iPhone 6 to Android 13 (Oneplus 8). Doesn't work. See attached error screen I've got. Poor support, they don't response for one week already (I guess because their 30-day satisfaction guarantee program ends within this timeframe). I purchase 1 month license only to make this tranfer, I didn't get what I want and now they have charged me for another month :(

Date of experience: November 27, 2022
Rwanda
1 review
0 helpful votes
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I have been struggling with my iphone and was about to sell it for less and then i found Tenorshare with the best suit for my problem now its working proparly and big thanks to the support team special thanks to Rosetin, i recomend tenorshare to everyone.
Love from Rwanda.

Date of experience: November 25, 2022
Spain
1 review
0 helpful votes
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Todo perfecto!
November 22, 2022

Encontré la aplicación para pasar WhatsApp de Android a iOS y todo perfecto! El servicio técnico contesta de manera rápida y eficaz

Date of experience: November 21, 2022
District of Columbia
1 review
0 helpful votes
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Avoid this company
November 19, 2022

Customer service for this company is awful. Product does not work as offered. Avoid products from this company

Date of experience: November 19, 2022
Michigan
1 review
0 helpful votes
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Quality product
November 20, 2022

New to the product but very impressed. I enjoy the quality of the customer service and the product itself worked great for my Samsung galaxy s9. Would highly recommend.

Date of experience: November 19, 2022
France
1 review
0 helpful votes
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About REIBOOT Mac
November 18, 2022

Excellent application, essential to solve the problems encountered on iphone. Efficient and responsive technical support

Date of experience: November 18, 2022
Canada
1 review
0 helpful votes
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Great softwares
November 18, 2022

Tenorshare has lots of good programs I recommend them 5 star review...I can rely on tenorshare for my everyday.thanks tenorshare

Date of experience: November 17, 2022
Texas
1 review
0 helpful votes
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Tenorshare is awesome
November 18, 2022

I have been using this product 4 a couple of years now and it's amazing. Both the iPhone and Android products are fantastic. I have saved a ton of clients from bricking their iPhones with the 4uKey product set. I give this product and company 5 stars pick up a license you won't regret it.

Date of experience: November 17, 2022
Louisiana
1 review
0 helpful votes
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Works great
November 18, 2022

It's worth it I recommend it it's easy to install and real easy to use customer service is great and very friendly

Date of experience: November 17, 2022
Colorado
1 review
0 helpful votes
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Do not use this unless you want to get ripped off. They refuse to refund money when there product don't work. It made matters worse locked my daughters I phone 13 pro max to owner and then they say not there problem. Run and don't look back these people are thieves...

Date of experience: November 16, 2022
Wyoming
1 review
0 helpful votes
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I had a major problem with several phones that I have not used in a long time, and therefore forgot the password in which I initially put on those phones. With Tenorshare software I was able to unlock all of those smartphones. I am glad I found out about this software.

Date of experience: November 16, 2022