TeladocReviews 69

I have only used them a few times when I cant get any appointments a Cleveland Clinic. It appears to me that they associate with bottom feeders and in my opinion could not recommend them, Today they promised a visit within an hour and five hours later still did not provide service...then they have the audacity to text you to see if you still need service...did I get cured just by standing by and looking at my computer screen.

Login never works - it seems to default to not recognizing your user id and password. If you try to reset your password, it loops you through a minimum of 6 emails where you click reset password and it just sends you back to email to do it again. If you call customer service, be prepared for rudeness and no help at all. Then, if you manage to break through those barriers, you can expect to wait in a queue for 3+ hours. My advice? Just go to urgent care.

They list a variety of illnesses they treat with UTI being one of them. My wife setup an appointment and was told be the Dr that she couldn't be helped and needed to go to her local urgent care. We called Teladoc to get a refund since the Dr literally did nothing and we're told no refunds once you accept the appointment. Well, we took the appointment with the assumption that she would be treated. Total scam and these people should be put in jail!

My daughter had a telehealth visit with a practitioner yesterday regarding a very sore throat… the symptoms appeared to indicate strep throat which she told him about. He was very dismissive of her symptoms, attempted to tell her she was not really sick and the picture of her throat didn't look so bad. 8 hours later we are at urgent care because the symptoms got worse. She tested positive for strep and flu B. This practitioner need to turn in his license. My daughter was treated with ABTs and steroid injections. She feels 1000% better. No thanks to this awful telehealth organization.

It's a roll of the dice if you get a good doctor or not. Some will be like your primary, listen to your complaints and history, prescribe meds and give you work note. Sadly most are quack reading from guidelines given to them by Teladoc. I called for a chronic sinus infection I've had the condition for years, recognize all the symptoms and know what meds work and what don't. The quack said no antibiotics since only been 3 miserable days and to try nose sprays for relief lol. Was this guy a resident or intern? I tried the explain to the quack I've tried all that years ago and it don't work. Primary prescribes the only meds that work told him the name of antibiotics but he refused and said go see your primary or go to emergency room! What a quack! If I could get in to my primary why would I call Teladoc! Lol. And the emergency room for a sinus infection really? You don't think they have more urgent cases? What a waste of time. Thankfully with my insurance it was free. And totally got what I paid for, nothing!
Not worth the added stress for no relief. I think after 53 years in my body knowing what conditions I have that are chronic to be dismissed like that is ridiculous. He didn't even listen to past history which is a big part of the whole diagnosis process. Beware of quack in the box apps or suggestions. Overall mostly a huge disappointment and no real medical care given just lame advice you'd get from an intern.

Don't waste your time!
I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the "waiting room" and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn't even end up reviewing my medical chart until 3.5 hours after the appointment start time!
I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they'll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can't even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam.
When I commented on their Facebook wall (they have it locked down to where you can't comment or review them- you can only comment on their posts), I was told that they're experiencing longer than usual wait times and that if I send them a message, they'll have the next available provider call me. This is unacceptable considering I had a scheduled appointment with a specific provider. This was not a "walk-in" or last-minute request to meet with the next available provider. It was a pre-scheduled appointment that both myself and the provider agreed upon.
TL; DR- Doctor missed my appointment and I have had zero luck getting someone from Teladoc to assist me with making sure I won't be billed for the visit. Save yourself the hassle and try to find a physical doctor. Even with the risk of COVID, at least you'll get seen and won't be ignored.

I have nothing but trouble and long waits with this company. The app and the website keep rejecting login and password (that was saved in my phone from sign up!) as well as security questions that I KNOW are correct and was verified as correct by the agent. I waste more time pacing through their broken system before I can speak to a human than I do talking to a dr.

I ask for a video visit, get a call and the dr doesn't even want to look at the infection, orders a stiff antibiotic. The anti biotic gives me a serious headache and some nausea, so I borrow from my supply of anti nausea Med but I'm running out before the antibiotics are gone. The next dr said go to ER to get tests done because he won't prescribe any anti nausea to finish the course of antibiotics. Second dr says stop taking those if they give you a headache. So what about the phlebitis? Just quit hey? F—-ing genius.

Been told repeatedly not to stop antibiotics in the middle of the course.

I find Teladoc to be frustrating, time consuming, glitchy, and overall unhelpful, but the company seems to insist we talk to them before seeking urgent care.

I don't recommend them. I don't feel ‘cared' for that's for sure.

Does not work well because they get paid by call. They keep the visit very short, so they can get paid for the next one.

1. Teledoc Dermatology is great just answer questions and send photos. No appointment needed. No video and no call. Best Ever!

2. Teladoc urgent care is not so good. They bill themselves as a 24/7 service problem is providers only want to work non business hours. So I waited 5 hours at night an no one can answer until the following.

3. I was sent to teledoc by my insurance and waited 3 hours for less than 1 minute with the doctor. He just said that I'm fine. Did not answer questions. Another time I got a provider telling me how great she was, but she would not focus on what I was calling about. My info was 2 years old and she told me I was on stuff I was not. Just a crabby old lady provider.