Team KnowhowReviews 67

I accept that Coronavirus is causing difficulties but that does not excuse the rudeness of Currys staff or their giving out incorrect information just to make a sale. My fridge freezer has malfunctioned 24 hours after installation. It's impossible to find anyone at Currys/Team Know How with responsibility or accountability to carry out a repair. I am a single vulnerable person who Currys claim will be given priority. Not true, extremely disappointing

It's ridiculous. I feel the protection plan was mis sold to me. I was under the impression that if my laptop broke, and then broke again with the SAME PROBLEM after you were NOT ABLE TO FIX IT, then I would be under the "if we cant fix it get a replacement" protection. The gentleman I spoke to has said that this is not the case and I have to go through more headaches of taking the machine in for repair to the shop again, and this could be another two more repairs on top of the two I've just gone through, before you will consider replacing it. This is a BRAND NEW 3 MONTH OLD LAPTOP. It should not be having any of these issues. I appreciate it is brand new so you want to fix it, but look at it from my point of view, it is brand new so I want a brand new machine that isn't broken. The protection plan is massively flawed and is FALSE ADVERTISING.

After discussing my washing machine problem at length I booked and paid for a repair to take place 19/2. The repairer stated the wrong part was ordered so I would have to reschedule my repair for 24/2. On the morning of 24/2 I received a text to call team know how. I was informed the part hadn't arrived and would have to reschedule for 26/2. I was annoyed and informed team how how this would be the 3rd day I would have to book off work. I have received a text stating my repair will now take place 28/2 with no explanation as to why. I have contacted team know how who too don't know the reason why my repair has been rescheduled. I am waiting for a senior member of staff to call me.
I would not recommend this company.

WORST service ever! Have taken my money for years without giving any support or advice. I have NEVER been able to use the service properly... tried to download... it takes ages... then downloads incomplete and extremely slow to load... etc. Difficult to use and when I call to claim & cancel they just respond with " well we can cancel it immediately but you loose on the year of service and our policy is NO refunds under any circumstances"!
Beware! Awful, very poor service and platform

AVOID!
Our TV (less than 2 years old) stopped working for the second time in 6 month. After contacting Teamknowhow, they set a time to come and collect the TV on 2/9. They informed us that the TV has safely arrived in their repair centre on the 3/9. They inform us they need to order parts for the TV on 4/9. They tell us on the 9/9 that the TV will be delivered on 11/9 in the morning. No delivery occurs. They tell us it will be 'redelivered' in the afternoon. No delivery occurs. We call. They tell us that the TV was stolen in the truck, but that the driver tried to contact us and failed as the number is incorrect. We ask to check the number. They change the story that the driver has not tried to contact us. They tell us our TV will be delivered on the 12th. No delivery occurs. We call, they tell us the TV was stolen in the truck this morning. We ask how our TV could be stolen twice. They say it is not clear when the TV has been stolen. Their message provides a link to a site that tells us to contact them. When we contact them, we are told 'somebody' will contact us, and they can't tell us more. We have no TV, no news, no idea what the next steps are... And of course, note that calls to them cost 5p per minute!
15/09 Talking on Thursday to the repair centre, they explain that it is now out of their hands, and dealt with by Head Office; which office should call us. No call on Friday, none expected over the weekend;
*Update Monday 16/09, website says please call; we call (at 5p/m), get they will call us. When pressing, told to try head office after 15:30pm, with a number and they cannot help us. Called number after 15:30, no option matching anything, finally queue is at least 10 minutes, call stopped after 9... 17:00, wife has call centre, can't help, no number for head office, can't contact them, can't speak to a manager, 'they' (Head Office whoever that is) will call tomorrow...