Team KnowhowReviews 67

3 times now we have tried to speak to someone at Knowhow. 1st time we were disconnected before the menu options. 2nd time we were on hold for 1 hour and actually started speaking to someone - we were disconnected in mid conversation. All the time had been spent identifying ourselves. We waiting in vane for a return call - as she knew who we were we are very annoyed that she did not try to contact us. So yet again a 3rd attempt only to be disconnected after approx 10 mins on hold. This is not what I would call service and not what we have paid for.

Very unsatisfied, far too slow! I contacted customer service to try to arrange a speedier repair as I rely on my phone daily, representative didn't even try to help me, her response was no we don't do that, you'll need to borrow a friends phone, it takes as long as it takes! As a loyal customer for years I am horrified at such a terrible service! Save your money, no point insuring it with them as they take too long to fix the device when needed.

Bought a fridge freezer from Curries, new one delivered, but delivery guys refused to take the old one away and left it sitting in the middle of the kitchen, this is despite a full disconnection and defrost as advised, did everything by the book, they said the van was to full, both units the same size

They gave a collection time of four to five days, My Wife and I had to manually drag the unit into the side passage (both oaps)
See pic, was picked five days later
Sales person guaranteed it would be exchanged on delivery
Team know nothing

Stopped 4 doors up, threw the fridge freezer off the van, witnessed by a neighbour, saw they were being observed, started to take better care, alas too late freezer door huge dent in it, this is after waiting 2 weeks because the first week they lost it, opened it up to find all shelves broken, needless to say it's going back, have to wait for refund, bit odd really because i didn't have to wait to pay, the country is facing the worst crisis it has ever faced and a recession, so to waste money like this is criminal really when its just as easy to do the job with care

Took over a month to do a simple fix. Charged me an additional fee of 60 pounds. Had zero communication from them. Had to ring them twice to finding what was happening. On both incidents they hung up on me after I'd been on hold for 2+ hours and I had to ring back and go on hold again. If you do have to ring them go to the buying a product part of the automated services and they will answer slightly quicker. Absolutely useless company never use them.

Team knowhow is a absolute joke all they do is take money and not help fix the customer problems I had my Dyer repaired on the 10th of june 2020 the engineer said it will make a noise for the new parts and the noise doesn't stop and its getting worse now I can't use my dryer any more and my girlfriend needs it more than ever because she is a key worker because she needs a fresh clean uniform for each day for work. On Saturday the 11 of July 2020 I phoned the service I got through then I get cut off then yesterday 13 of July 2020 I phoned up twice just to get cut off I am so angry and frustrated I will publicly shame this company and currys and will never shop at currys ever again if this issue doesn't get resolved

I have been without fridge/freezer since 27th June engineer came 6th July ordered part arranged to return 10th July.
Different engineer arrived 10th July informs me wrong part and fridge was beyond economical repair.
Received voucher today 13th July which was £50 less than I paid for original product.
Went to store to order new fridge/freezer.
After going through all the process of placing the order and making payment I was given a delivery date 12th AUGUST I have told them that my husband and myself are shielding and that this not exceptable told that first appointment which means almost 8 weeks without a fridge.
I have spent over 5 hrs on hold trying to get through to customer services as well as 3 visit to store which is an hour & half round trip been given 3 different e mail addresses all of which have returned saying address not available.
We are pensioners and this is causing us great hardship and feel that I will have to get advise from Martin Lewis and also use the media and Facebook to try and get this sorted.

On 4 July 2020, I received a letter dated 22 June 2020 from Currys PC World Knowhow team signed by their Customer Services Manager. In this letter, I was thanked for buying an agreement from them, with said agreement due to expire on 28 June 2021. I was first confused and thereafter upset as my agreement with them(numbered BH2VJRTQ) had actually expired on 27 June 2020 (It had incepted on 28 June 2015), and I had not renewed that agreement nor bought any new term from them. Therefore, I was perplexed as to why I should be sent a letter thanking me for buying an agreement which would expire on 28 June 2021. I thought the letter was either sent to me in error or one of their employees simply made this up.

I called them today, 4 July 2020, on the number provided to me on the letter, *******4000 in order to clarify matters and was on hold for 28 minutes before I could speak to someone from their team called James. Within a minute of me introducing myself and explaining the matter, the call was interrupted. As I did not hang up the phone, I can only surmise that their employee hung up the phone? No one attempted to call me back... I also tried to email them and received a message telling me that my message was undeliverable as customer. Services@... couldn't be found. I tried to submit a complaint via resolver and got an automated message stating "This mailbox is no longer active, please visit our contact us page for further information on how to talk to us... /contact-us-1181-theme. Html". As a last resort, I forwarded the email I had previously sent and which was 'undeliverable' to another email address I found online for Currys in Ireland. I am not sure whether I will hear back from Currys about this issue. Needless to say that I am greatly concerned and Currys PC World Knowhow team have made it incredibly difficult to reach them should one seek to clarify an issue. This is just a very disagreeable experience.

Received my tv back today after being in to team knowhow for repair this is the second time ive had my tv repaired ( faulty screen) it's getting beyond a joke after I've paid just under 2.000 pounds ANYWAY RECEIVED BACK TODAY UNWRAPPED THE THIN PLASTIC TO FIND IT ITS GOT A CHIP IN THE BEZZEL WHICH GOES ROUND THE SCREEN ALSO SILVER COMING OF BACK CHROME PANEL REALLY DISGUSSTED IN HOW THEY HAVE LOOKED AFTER MY TV AS WHEN I SENT IT IN FOR REPAIR I BUBBLED WRAPED IT ALL IT HAD NO MATKS WHATSOEVER WHEN I SENT IT FOR REPAIR THEY BETTER SORT MY TV OUT MY REF NO ******* TRIED RINGING LOADS OF TIME KEEP PUTTING ME ON HOLD CUSTOMER SERVICE IS CRAP/ SHOCKING THEIR QUICK TO GET YOUR MONEY WHEN THEY GET YOUR MONEY THEY DONT CARE ABOUT YOU

Not onltwasit a sunday morning but I was given a time for my delivery at 0645. This company just isn't real. The driver came on to the estate like a bat out of hell. Speeding over the speed bumps sending their back door to fly open make the most horrendous noise. Then after the delivery they sped off the estate again over speed bumps like they weren't there again crash goes their back roller door. Bunch of cowboys. I'll not shop with them again