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So after receiving a truly poorly sewn dress, customer service was quick to respond. I sent photos, and they gave me two options, neither of which was a full refund. I was able to recoup $80, which was the best they offered. In exchange they asked for a 4 Star review. Thats not happening. If the full purchase price had been refunded I wouldve done so. My advice would be to read the fine print carefully. Dont purchase the dresses that are made in China or are custom sewn unless you want it to look like a 3rd grader made it. I will, however, say, that Sherri, the customer service person, was pleasant, and Im sure she has to deal with a lot of complaints. Its not her fault, but I wont be shopping here again.
TBdress is a wonderful site to shop and purchase good quality merchandise.
My orders placed have all successful been received and no back orders.
Shipped on time and received in the specified time date mentioned.
Frau ogunsekan funmilola l order 2cloth since last month 5/3/2018 but l recevice one cloth please tb dress send my remain cloth to me because it is up a month
So far everythibg has been good. The items, were sent in a timely manner. The priced can be a little lower tho.
This trumpet skirt is unique and wearing it to the symphony made sweet music to my hears from all the compliments I received.
I've had my white and gold high top sneakers for a year now.
They lasted longer than my store bought shoes!
Would order from here again!
I would like a return address that is in the USA in order to exchange items. The lack of this information to the públic is cert frustrating and even cause consumers to avoid ordering from your company.
Customer Service is responsive to concerns. I reached out to them with questions regarding order and they were happy to refund my money.
I loved my dress it came quick and easy I bought it big, so I wouldn't have any size problems but it actually was a bit big I didn't mind paying to take it in as the initial price was so good I didn't mind paying the extra. Overall it was a great experience waiting for my second dress at the moment
I took a chance, although there were no reviews for my wedding dress and TB Dress not only has great prices but my dress was beautiful and the quality was exquisite! There were some loose threads but that is an easy fix and I couldnt be happier with my dress and the service from TB Dress! Im just a bride in a budget from Atlanta Georgia and my review is volunteered because I want brides to know that they can find a high quality and beautiful dress on this website.
I ordered a dress from TTDress they sent me the wrong dress with the wrong size and color a totally different dress I cannot wear it
I would definitely recommend this to everyone. It makes me happy. I am a proud customer. I'm absolutely gonna come back & shop again. The experience was all around great. The quality & service was great.
I don't write reviews, and I'm pretty sure this is one of 5 MAX that I've written in my life, so listen up...
Okay, I honestly didn't expect this dress to be good. I took a chance on it in the hopes that it'd look like the picture. WOW. Yes. Just. Yes. It looks and feels amazing! I got it custom sized and the measurements are perfect. The straps in the back are a bit long for the middle-er ones, but easily fixable. Other than that it fits perfectly. It is long and flowy and fun. I feel like a Disney princess.
Whoever makes this dress, kudos to you. I've made mini dresses before and they're hard, and this is really awesome. Whoever made this dress also takes the requests of the customers into account. Yes, they actually read the comment box. I asked if they could do the top silver and the bottom a light purple. Request accepted and met. It looks awesome. The only complaint I'd have is that the zipper gets a bit stuck when the dress bottom meets the top, but it just takes patience. If you don't have patience, it's up high enough that it could easily be fixed with a safety pin or two, with no problems whatsoever. Also, it could only be sticking because I asked for a different color top than bottom.
The team that helps with shipping is very responsive and kind. Even though the grammar isn't great (for USA English), don't let that deter you. They respond quickly and directly and I received more shipping information than I do with most US shipping companies, and it was wonderful.
Overall, highly recommend. I feel like a princess and I'm going to do my hair like Cinderella!
This is the dress I ordered:
https://www.tbdress.com/product/A-Line-Halter-Appliques-Lace-Floor-Length-Prom-Dress-*******.html
I brought two jackets and neither one fits me. There was no return label or address included with the package. Like the site suggested I contacted customer service, however I have never heard back. I messaged them on Facebook and they responded but never provided return address. I wish I would have read the reviews before!
Great customer service. I love the site its so helpful and relieble creatively designs and great team work in everything they do dd Greg gfmdrkeddksm ed oemdkrks ed moo dkedkskskemeidk
Terrible experience with this company :(: ( :(: (such a waste of money! I order a winter jacket and it arrived after 2 months and chart size is bad did not fit me and i asked before to make sure and they say its good but in the end i end up without jacket for the winter! Waste of money. Now they want to convince me to change my review and they will give me back my money and they LIE! NEVER HAPPEN
Dont buy from this place!
Hello,
Really so sorry for the inconvenience to you. And our customer service has refunded to you, please pay attention to your bank card. Sorry again and any question, please feel free to contact with us. Thank you.
Tbdress
This is one of the best sites to order clothes from I totally love it I would tell all my friends about it
I have a problem I ordered two pairs of pants are only received one and the one that I do have the sizes too small I need to return them can you please email me the right address to put on the package to send back and can you please send me my white pair of blue jeans
So after I wrote a review on here, Summer emailed me and told me that they would give me $103 back for two of the dresses that I bought. Originally I paid $123 for both of them. She said that they could not pay back for the shipping so I just said whatever and excepted it and shipped out the dresses. I emailed her the tracking number, just like she asked, and the dresses were delivered two days ago. I have not received any emails or my money and I am completely frustrated and so done with this website!
Hello,
Really so sorry for the inconvenience to you. And our customer service has refunded to you, please pay attention to your bank card. Sorry again and any question, please feel free to contact with us. Thank you.
Tbdress
I have always bought clothes online and have never had so much problems. This site is a joke. I bought two dresses. One was for myself and one for bridesmaid. They both had cheap material. The bridesmaid one looked cheap and felt just awful. I used their sizing chart on both dresses and they both came in way too huge for me. Its like they dont even use the size chart! I emailed them about returning the first one, I paid $25 they said they can only give me $15 plus I have to pay for my own shipping. I told them I need to cancel the second dress order and they said that is has been shipped already, even though the tracking number said it was still being packaged. You only have 15 days to return anything which is HORRIBLE because they take 3-4 days to reply. Never again.
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
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Hi,
So sorry to hear you had some problems on your order. I could see our representative has emailed you and let you know the return address, could you please kindly send a reply? And you could also let us know at [email protected]. Have a nice day. Best wishes, Tbdress Team