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TBdress

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TBdress Reviews Summary

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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California
1 review
1 helpful vote
Follow Brittanie T.
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I ordered my dress 3 weeks ago and I haven't gotten a shipping number. I have two friends that ordered dresses here and got theirs in 2-3 weeks and mine hasn't even shipped out yet. I've called and emailed but no on will answer and I'm scared that I won't ever get my dress. Idk what to do! My order number is *******

Date of experience: March 27, 2014
AE
5 reviews
1 helpful vote
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Ordered two tops on the 11/03/2014 and paid for them immediately but there is no sign of the items till date. Email to customer care has received no reply and it is impossible to track the shipment as the tracking number is provided without any details of the carrier. The customer care chat doesn't load. Very disappointed :(

Date of experience: March 27, 2014
Aaron l. TBdress Rep
over a year old

Dear Sarah B.
This is tbdress service, Could you please let me know your order number so as to try my best to do something for you about your order here.

Sincerely apologize for not meeting your demand.
Kinds and regards
Tbdress
+86-29-68532816
VIP:+86-10-56234566Email: Customer Service Dep. [email protected]

Texas
1 review
1 helpful vote
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Preparing for my senior prom I ordered and payed for a dress from TBDress.com on March 3rd of this year.

I have yet to receive ANY emails notifying me about my shipment number.
On the 15th of this month I emailed the site, asking why I had not received any emails about my shipment yet, and they replied asking for my order number and when I wanted the order to come in.
I requested that the order be sent in by, today, the 26th of March and gave them my order number.
Yesterday, curious as to why I have STILL not received a tracking number for my shipment, I emailed them again. Today I received an email apologizing asking me "would you please offer us more time" saying that "it's the hot selling season and there are so many dresses here"

They offered expedited shipping, however, after reading multiple reviews (more seemingly negative than positive) I am really wanting to cancel my order, in fear of spending the money and the possibility of when and IF I receive the dress that the dress may be the wrong dress, or made poorly.

I will be going to Facebook, Twitter, Instagram and other social media sites to notify others that are looking for prom dresses to stay away from this site.

Date of experience: March 26, 2014
Aaron l. TBdress Rep
over a year old

Dear Sally K.
This is from tbdress service. I am so sad to hear your experience like that. Could you please let me know your order number so that I could do something for your order? We are paying more and more attention on customer service and sorry to fail to meet your demand,
Sincerely and kinds
Tbdress
+86-29-68532816
VIP:+86-10-56234566Email: Customer Service Dep. [email protected]

Kenya
1 review
10 helpful votes
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Highly Recommended
March 26, 2014

Highly Recommended. I have recently purchased a Diamond Ring from tbdress.com and from start to finish the service was outstanding. My ring was made to order and was delivered sooner than expected. Value for money is exceptional and any time I purchase jewellery in the future, I will be sure to go no-where else.

Date of experience: March 26, 2014
Texas
1 review
1 helpful vote
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I ordered shoes 20 days ago. I got confirmation that shoes have been shipped within 3 days. Regular tracking update for a few days and then nothing for the past 8 days. Tracking stuck at Beijing! I need the shoes for college function next week!

Bhawana - Sad and angry in India

Date of experience: March 26, 2014
New York
2 reviews
0 helpful votes
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I would NEVER buy from this company again. I ordered a dark green dress and was sent a black dress. I have asked for a refund and return shipping label and have gotten no response to that request.

Date of experience: March 25, 2014
Aaron l. TBdress Rep
over a year old

Hello dear Christine m.
Could you please let me know your order number so that I could deal with your situation? Tbdress return policy is always valid for consumers.

Kinds and sincerely
Tbdress service

Australia
1 review
0 helpful votes
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I have very good experience with tbdress site. I like to recommendation all of my friend to buy dress through tbdress

Date of experience: March 25, 2014
Kenya
1 review
1 helpful vote
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Found the website on Google, really really pleased. Firstly what a bargain! And secondly I received my item with 14 days of placing the order. Communication was great. Truly recommend to all... i like the quality of the dress i got from them and i hope the next time i buy from here again it will be the same experience.

Date of experience: March 25, 2014
Tennessee
2 reviews
0 helpful votes
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I DO NOT ORDER FROM TB DRESS! Save your money. I ordered a jacket that said "one size." Apparently that is equal to a small. They did not disclose that and they could care less. It took many months to arrive and it doesn't fit. What a waste!

Date of experience: March 25, 2014
Georgia
1 review
1 helpful vote
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I ordered stuff from the website and I am very disappointed. I spend more than $200 on the stuff. First of all they took a lot of time to deliver my stuff. The stuff that I ordered is nothing like the one which was showing in the picture. The biggest problem is I haven't receive one of the item yet. I ordered the stuff in December and it now March. It was a winter jacket $107. They took my money and did not deliver the jacket. Nobody is answering my emails and nobody is helping me. I lost my money but I will let everybody not to loose their money. I will let facebook know about them because I got their info through facebook.

Date of experience: March 24, 2014
Aaron l. TBdress Rep
over a year old

Hello dear Tehmina K.
This is tbdress service. I am so sad to hear your experience like that. Would you please let me know your order number so that I could get know details about your order. Everyday numerous mails rush in, our sales person might miss several, I apologize for not replying you timely. Hope I could do something for your shopping with tbdress.com. One thing I could ensure you that Tbdress has been doing business online for years with no spam, no scam. Therefore, do not worry about your money spent, I could give you feedback about your case.

Looking forward to hearing from you for your order number

Kinds and regards
Tbdress

Pennsylvania
1 review
0 helpful votes
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I ordered these dresses 2 month ago. I got 2 dresses at first (was waiting 1.5 months for very bad quality) and just got 3rd one week ago (very poor quality). 4th I NEVER got. I contacted their customer service last week, but nobody replied to me.
I know exactly that I will NEVER order from you again.
The staled money for the 4th dress and shipment.
Very bad company and customer service. Bad quality, 2 month shipping, staling money!
DO NOT ORDER IT or YOU WILL REGRET it!

Date of experience: March 24, 2014
Kenya
1 review
1 helpful vote
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Hi
March 22, 2014

Hi,

I havent ordered yet but i want to. Am in Kenya. How long would it take to reach her. My wedding is in a months time.

Thanks.

Date of experience: March 22, 2014
Aaron l. TBdress Rep
over a year old

Hello dear Monica M.
TBdress.com offers customized dress Your dress could be done according to your requirement. Here you may find more about shipping: http://www.tbdress.com/help/Shipping-Delivery-25/
Anything more need my help, please let me know
Best regards
www.tbdress.com

Alabama
2 reviews
0 helpful votes
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Horrible!
March 21, 2014

Horrible! Ordered and paid for a dress over a month ago and still have not received it!

Date of experience: March 21, 2014
California
1 review
0 helpful votes
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I was looking for a dress for prom and came across one that I immediately fell in love with and then ordered it the day after. Then I went on the reviews and saw the most terrible things on here about it being a scam and got incredibly paranoid and scared that I just wasted a lot of money. But then to my surprise my dress came in exactly two weeks later and it's AMAZING. I honestly love it so much, it looks exactly how it did in the picture and it's a little big on me, but I knew that was going to happen based off of their sizing charts so tailoring won't be a problem. Maybe it was just luck that I had a good experience with this website but I love the dress I ordered.

Date of experience: March 20, 2014
Kenya
1 review
1 helpful vote
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I reviewed this $#*!ing website but yet I have not been paid one and half months down the line with no communication. This is a $#*!ing scam site!

Date of experience: March 19, 2014
Ohio
1 review
0 helpful votes
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ORDER AT YOUR RISK
March 19, 2014

ORDER AT YOUR RISK. Ordering from this company has had to be one the worst ideas I have ever had. What is supposed to be one of the most memorable times of my daughters life is now the worst. I have read the reviews and I feel so bad for all these others who have had it worst than my family. You pay for merchandise that is processing forever. Before I placed the order the website said processing takes 8 to 12 days so I thought great this dress should be here in time. I am worried and I don't know what to do. I have tried chatting, calling, and emailing, so far absolutely no response from the company. At this point all I want is my merchandise or my money back. I will never in this lifetime order from this company ever again.

Date of experience: March 19, 2014
Aaron l. TBdress Rep
over a year old

Hi dear Meka D.
I am so sorry to hear from you with such an experience. How could no one responsed you, via live chat, e-mail, calling? Please let me know your order number so that I could check your order status. Please do not worry about that tbdress.com, which has been doing online business for years, without scam, spam.
Whats more, return and refund policy is always valid for buyers: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
[email protected] is my service mail for you.

Best regards and sincerely
Tbdress

California
1 review
1 helpful vote
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My daughter is in a pageant and TBdress has the perfect dress. Yet it difficult to get in contact with anyone to check the status. I paid to expedite my order and still no one is available. I need the dress like yesterday. Order number *******. I really love the variety and styles, but customer service has to kick in soon.

Date of experience: March 18, 2014
Wisconsin
1 review
2 helpful votes
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I ordered a dress to be a bridesmaid in a wedding. I had the site and the item number, all I had to do was order the correct size and pay. The dress came and I was so excited until I opened the box and it is the wrong dress! I have sent 5 emails with pictures proving they sent the wrong dress and I keep getting told, "looks the same" and "can't you just accept it" The brooch in the front of the dress is missing, the hem is completely wrong, even the straps are in the wrong place! But I am supposed to accept it and have the wrong dress in the wedding. Absolutely ridiculous! Do not order frrom this company if you want to receive what you pay for!

Date of experience: March 18, 2014
Aaron l. TBdress Rep
over a year old

Hey dear Lisa H.
I am so sorry to hear that. Could you please let me know your order number so that I could refer your order to your sales person, who in charge of your order. And after confirmation of your order details, we wish to give a satisfying solution of your case.
If you are not satisfied with quality of your dress, and you expect refund, your sales person could do for you after confirmation. Tbdress has begun paying attention to product quality and customer service. Hope could be doing better and better.

Sincerely
Tbdress

Colorado
1 review
1 helpful vote
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I got a prom dress on here in mint green and it got here 2 weeks late. When I got the dress it was not the color I chose it did not look like the picture at all and it was torn, ripped, loose threads, and fringed threads! It was absolutely terrible and now I am having a hard time returning it. So I'm left $140 short and no prom dress for this weekend. I am beyond disappointed with the quality of this dress and company.

Date of experience: March 14, 2014
Aaron l. TBdress Rep
over a year old

Hello dear,
Could you please let me know your order number so that I could help check your order details?
I am so sorry that your are not that satisfied with your items from tbdress. We wish to give you an feedback after confirming your order.

[email protected] is my service mail address for you.
Sincerely and kinds
Tbdress

Australia
3 reviews
3 helpful votes
Follow Lien N.
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I ordered one dress with tbress. I just got it. It's very nice and cheap. Thanks tb dress. I will oder my wedding dress with you

Date of experience: March 14, 2014