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Never would I use this site again, it is totally bogus they take your money and then act like you did not place an order. I have emailed customer service twice so far with no response. Also, their China phone number does not work. My daughters prom is in less then two weeks, no way would I ever recommend this place even to my worse enemy. This place is take your money and run.
*******@yahoo.com
My daughter ordered a dress from this site for her prom, when the dress came it looked nothing like it did online, it was not the same style, the color or anything like it stated it was. She has attempted to reach this company and they will not respond to her. She has prom in 2 weeks and no dress and is out the money. I have sent emails with no response. STAY AWAY DO NOT BUY FROM THIS SITE. WORST ONLINE EXPERIENCE OF MY LIFE.
I sent back an order and payed 80.00 to send the order of 300.00 has not been credited to me in any way and no calls emails nothing I want my refund as you recieved the order by post office my email *******@gmail.com bad service never call you or answer questions and i would continue large purchaces if they were reliable and the claims made were true but they are not beware.
Hello dear tamela s.
This is tbdress service. I am so sorry to hear your complaint like that, I am wishing to look into your order and get back you for a solution of your complaint.
Sincerely apologize for not meeting your demand.
[email protected] is my service mail for you.
Looking forward to your order number.
Regards and kinds
Tbdress service
ALL I CAN SAY IS BEWARE OF THIS TBDRESS.COM. Once you placed an order & make a payment. That's it. Its been more than a month since I placed an order, Customer Service is SUCKS never responded at all. THEY ARE A BIG SCAMMER ALRIGHT!
Hello dear,
This is tbdress service on sitejabber, I am so sorry to hear your complaint like that. Could you please give me your order number so that I could check your order status here for you/
Sincerely apologize for not meeting your demand.
Regards [email protected] is my mail service
Tbdress service
This is the best shopping site i have ever seen... I highly recommend that if some one want to buy then use it...:-)
I seriously just got the dress I ordered for my wedding lucky my wedding isn't until 2015 because the dress is nothing like the picture of the dress I ordered honestly I don't even have the money to buy another dress with all the medical issue that have been going on well tbdress definitely got me I'm a sucker for ever buying from them
No replies from customer service you can't track dress because it only let's you know when it's shipped takes too long to ship don't shop here it's a waste of time! My dress still hasn't came in
Hello dear ayana d.
This is tbdress service on sitejabber. Would you please let me know your order number so that I could check your order status here.
Let me get detailed information of your order please.
Looking forward to your order number
Regards [email protected] is my service mail for you please
Tbdress service
I ordered a pair of heels for my friend almost a month ago and it still says it's processing. And when I wrote two messages about the order I got no reply! So I personally do not like this site. It looks good but really it's pure problems. I just want my money back honestly. This is ridiculous
I ordered from tb dress 3 months ago and am still waiting for my shipment. I have yet to speak with anyone live. Someone named Heidi is answering my emails with very poor, poor customer service. I do not recommend this site at all. It has a been a nightmare. I want my money back and havent received it either. This website does not care about their customers. Its a wonder why their still in service. They have no good customer service. I want my money back..
Placed order 3 weeks ago, shipped out (supposedly) 2 weeks ago. Still have not received a thing, sent numerous emails with no response. Do not order! Buyer beware, they take your money and you get nothing.
I'm very happy with the service:
The item I ordered was several bucks cheaper@ tbdress.com than anywhere else I found, I was emailed to confirm my order had been dispatched, it arrived on time, and was very well packaged to ensure there was no risk of breakage. Oh, and there was a couple of tasty chocolates included in the box that I wasn't expecting!
I ordered an item called a "trenchcoat", according to the blurb it had cost over $80, but was marked down to 24.
This was no coat, more a thin blouse/cardigan in a flimsy, thin, clingy fabric. Loose threads, loose buttons, size didn't match measures on site. Too expensive to return it. Will not order again!
Was very impressed with the goods ordered that were sent in undamaged packaging and the way I would have picked them in a shop - as well as packed in a box and dispatched soon after placing the order and sent with signed for delivery. I have no hesitation to order dresses from this company again in the future.
CAUTION! Please do not waste your time or your money! Its almost been two months that I have waited on a dress that needed NO special alterations! These people will not communicate with me at all! I want my money back but I can't even get the dress so I know I won't get any money back! STAY AWAY!
Hello dear,
This is tbdress service on sitejabber. Could you please let me know your order number so that I could look into your order.
Looking forward to your order number ASAP.
Kinds
Tbdress service
I am really disappointed with TB Dress. I ordered my wedding dress end of January and 3 months later nothing to show for it but endless emails without concrete details!. I am too distressed to comprehend how a company that claims to make your day beautiful can put someone through such frustration! It is unbelievable! If anyone from tbdress reads enough to care, my order number is *******. Mercy
Hello dear Mercy M.
This is tbdress service on sitejabber. I am so sorry to read about your experience. Supplier delayed your dress so long, it should be shipped out on 2014/3/2, I feel so bad for your order, Could you please accept full refund, if you still desire your dress please let me know
Looking forward to hearing from you soon
Sincerely apologize. If you still wanna that dress, I wish to give some compensation to you.
Hopefully tbdress team could be your better service, One thing is for sure, tbdress specializes in customizing dresses for years.
Kinds and regards
Tbdress service
I ordered my wedding dress on the 20th of march. I had it custom made and it was only after i had ordered, did i come across all the negative reviews. I live in france and i had gone to every wedding shop in the city that i live in only to find beautiful dresses that were far to expensive for my budget. I was terrified that the dress was going to be so awful and spent the last few weeks stressing myself. My dress arrived this morning. I got my daughter to take photos as i opened the box as i was convinced that it was going to be badly made and dirty but i was shocked to see that it was in fact very beautiful. The dress fits me very well and the underskirt also was perfect. I took some photos to send to my sisters in quebec and italy and they couldnt believe how well it turned out. I am over the moon. I couldnt be happier. There are a few minor stitching errors at the hem line but nothing that i cant modify myself. I also had to pay 49 euros tva when it was delivered but considering that even with the tva and delivery included the overall cost was 210 euros which still makes it 4 times cheaper then the shops in france. I dont know if i would buy again from china though as i dont think my nerves could handle it. I hope those reviewers who are having difficulties with this site find a solution.
I am very upset, I will not be able to attend my junior prom because of this website!
I need a bigger size. The dress came In March 22nd. Once It came It didn't fit so I decided to try and lose the wight because all I needed was to lose some inches. I realized that I wasn't losing it fast enough because my junior prom Is May 9th. I uploaded picture to show that It has been in plastic and to show the date it came.
They said I had to respond in 7 days. WHY DIDN'T YOU TELL ME THIS BEFORE I ORDERED THE DRESS? WHAT HAPPENED TO THE "30 DAY RETURN"
And what makes it worst
- If your from US you can't call them
Please say your time and money because now I'm without a dress.
Hello dear Brittany F.
This is tbdress service on sitejabber. I got it that your dress is unfit for you. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
[email protected] is my service mail for you.
Looking forward to your order number.
Kinds and regards
Tbdress service
I recieved my dress and the beading was completely uneven. I have been trying for the past week to get in touch with the company and they have yet to answer. DO NOT ORDER FROM THEM, it is not worth the hassle. If anyone from TBdress sees this. I want a refund and you should check your emails and messages because I have left plenty WITH evidence.
Hi,
I ordered a dress from TBDRESS.COM on April 8th and paid 2-5 days delivery. I know it is only day 3 now, however I decided to email to them just to check in. I did it already 5 times and no response. I am emailing them 2 day in a row just asking how it is going on, however, nobody replies. I emailed customer service, I emailed to their representative Aaron, and still no answer. If this rewiew is read, please let me know how is my order doing, it is not like I am asking something difficult, right? Or do you guys have only one way communication?
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
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Hello dear LOIS C.
This is tbdress service on sitejabber. I am so sorry to hear your complaint. Would you please let me know your order number so that I could look into your order and get back you for a solution.
[email protected] is my service mail for you
Regards
Tbdress