Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
My daughter and I were so excited to find dressy shoes with straps in bone color for a wedding she was going to be in. They were rather expensive but we did not care because they were so exceptionally pretty and were perfect for the dress. She wore them the night of the rehearsal and on the wedding day. At the reception she had to take them off because the sole had separated from both shoes. So disappointing. We emailed the company and they asked for a picture which we sent. They offered to replace the shoes if we sent them another 15.00. Oh noooo I will not send them another dime and I will not order another thing from them if they can not back up their products. So beware... It also took three weeks to get the shoes delivered.
They sent my order to the wrong address so it got sent back to them after 4 months of waiting. Then they wanted me to pay shipping and handling to send the order out again. I said no just refund my money. And do you know they claimed to refund my back 4.99 on a 28.05 order. This company is a rip off. I will never order from them again and I hope no one else does either.
A very unhappy customer wait signed ex-customer...
It is possible that actually there are online stores that can be trusted and tbdress is one of them. Sitejabber helped me learn a lot about the company obviously with some people that had a few issues with it. But from majority the company is legit and will offer you quality service. I am here to add a positive feedback that I experienced while making some purchases from this store. My dress was delivered in time just as I had hoped so. Thanks to tbdress for the great job in ensuring customers stay happy with the way their services are delivered.
I order my dress on 4th june from tbdress, and i received it on 30th june, I am really glad with the unique design which makes the bridal dress completely different and mesmerizing in which i bought from tbdress online store. It makes me the centre of attraction wherever I wear this and gives a nice look to my body.
I am so thrilled, I had been surfing the net for a few weeks as I knew that my selection of wedding dresses was limited where I live (small town).
I came to this site and OMG! I could not believe my eyes! I came across the wedding dress of my dreams and it cost only a fraction of what I would have paid had I made my way to a big city to buy it in a store!
I couldn't believe it, and to top it off, it shipped to me so quickly, it arrived 6 days before I was even expecting it.
From the bottom of my heart, I want to thank you guys, you have made my wedding day so much easier and my dress looks amazing on me!
I just want everyone to know that not only did I get a princess-perfect wedding dress, I also seen a few other dresses that I want to buy in the future! Thank youuuuu tbdress.
I ordered my dress on the 20th of june. I am impressed with the nice and awesome black color dress, which makes me sexy. This dress is slim which is perfectly fit to my body and makes me comfortable. The light color dress is easy to wear and I prefer this dress for all the events. One more thing is tbdress service is pretty nice, i would be shop here again.
I was shocked when i recieved my big order, the sizes are wrong way to small for a requested large size, the quality is bad as it can get, nothing to do with the material mentioned on the website,, the cut is wrong, and not to mention the terrible cheap packaging and the late delivery, it took them over a month to send them, even i contacted them sveral times, and i get stupid unproffessional answers. They always write their own great reviews on their site and on Facebook, and if they don't like your negative comment they just delete it. As they did with mine.
BE CAREFUL, NO BODY SHOULD EVER BUY ANYTHING FROM THE, I MEAN NOTHING.
Those models and clothes are for a South Korean company, they stole the pictures and showing them as their own, very disappointed, i wish i knew before about those cheaters.
Total "SCAM" the dress on the website and the actual dress are way different! POOR QUALITY! Please do not shop on this website as there is no way you can refund item! :(
Dear Olivia H.
This is tbdress service. I am so sad to hear your experience like that. Would you please let me know your order number so that I could get know details about your order. Our return policy is always valid. Buyer might need to offer sufficient evidence for refund and return. Please let me know your order number to look into your order details. [email protected] is my service mail for you.
Tbdress service.
Tbdress is an excellent online shopping that has the most amazing clothes at very cheap prices. When I first browsed the site I couldn't believe my eyes! I am very satisfied customer with their service
Stay away - look at all the good comments here - the shout out PHONY testimonials. Look at the poor English, obviously written by TB dress themselves.
Do yourself a big favour, save your money and shop elsewhere.
Dear Sue S.
This is tbdress service. Thanks for your shopping with tbdress, which has been honestly doing business online for years. I am wondering what had happened to you? Please let me know your order number, this is my personal service mail address: [email protected] or you may contact tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. [email protected].
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Tbdress service
I ordered a custom sized wedding dress which arrived and was 4 cm too small across the hips - needless to say I can't fit into it and TB Dress will not exchange or refund even thought it's their error. Best they'll offer after many emails back and forth is $35 credit towards another dress. Very very disappointing!
Dear Del R.
Sincerely apologize for your unhappiness with this purchase. Tbdress has been paying more and more attention on consumers' feedback. Hopefully tbdress would be your better service in possible future.
Sincerely and regards
TBdress service
I ordered a royal blue dress bridesmaid dress n 6/7/2014 for a wedding scheduled for 7/12/2014 at the time of purchase I never received any confirmation. I also paid for expedited shipping. I waited for about two days to see if anything would be sent to me... but noting was sent. I went on the website to see if there was a number that I can contact them at only to find out that they were not located in the US. I then tried contacting them via the online customer service and was told that no one was available at the time... i tried 15 min later... then about an hour later but no response I even tried going online late night when I thought it might be business hours for them but still no response. I then decided to send an email telling them that I am considering canceling my order then BOOM... the day after i got confirmation that it was sent on 6/19/14. When I got my dress to my surprise I got a light blue dress instead of a royal blue dress. I sent an email to the A-holes and yet to get a response back... I WOULD ADVICE ALL TO STAY AWAY FROM TBDRESS. They are full of S###.
Dear shay, This is tbdress service on sitejabber, sorry for the late reply. I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: [email protected]
Thank you for your feedback.
Tbdress service.
Horrible customer service, overwhelming customs charges, do not listen to instructions, you are not saving anything after customs, shop elsewhere!
Dear dina, I'm so sad to hear your complaint. Can you show off your evidence about how we do this? If you have any question, do please looking for our service staff, or send mails to [email protected] or [email protected], if you need our help, please give your order number and we will deal with it, please feel free to contact us.
Tbdress service.
I was wondering how long shipping really does take? I got super saving shipping...
Hi Ivanna, this is tbdress service on sitejabber. Could you please give me your order number so that i can help you to check your order status. [email protected] is my service mail for you. So sorry for the inconvenience caused.
Tbdress service
I ordered from this store mid December and received my items in a very acceptable time even if they are very far from where I am (Canada). I was very pleased with my items. Some of them were out of stock when it shipped out but the company arranged for a refund. My items were like I expected. They looked exactly like on the site and are of good quality for the price I paid for them. I was very pleased with my experience and through my purchase I had questions that were answered each in a one day delay which was very appreciated. I will definitely order from them again. Cute and super affordable!
I recently ordered from this website with good thought in mind. I bought a cute Galaxy Swimsuit, and was really excited to receive it. When it actually came getting my order and checking it out, it was too translucent to wear and it put my lady-bits on full display. Unhappy, I contacted customer service, via email, and was told to pretty much to sell it or give it away to a friend. I'm kind of pissed off knowing that on their website, it says "if the material doesn't match the description then contact customer service and get a refund (with evidence)." Well, it doesn't match it and I did what they said only to be shut down! And if I did send a picture for evidence, it would be considered child pornography.
There's no way in hell that I am going to re-sell and/or give a product knowing that its inappropriate to wear due to it's semi-transparency. I was hoping for a good experience, but was let down. I do not recommend buying anything from this website.
Dear Marisa, this is tbdress service on sitejabber. Iam so sorry to hear your complaint. Here is the return and refund policy which would be valid forever. http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I wish to solve your complaint as your demand.so please let me know your order number and get start for your requests. Sincerely apologize for the unhappiness with this purchase, tbdress has paying more and more attention to customer's feedback, hopefully tbdress will be give you a better service in the possible future, [email protected] is my service mail for you.
Regards,
Tbdress serivce.
I've posted about this site before and am here to reiterate how bad of a site it is. If you read the reviews on their site carefully, you'll notice that EVERY SINGLE ITEM is rated 5 stars. How? When does the ever happen? Never. How could sitejabber have so many negative things to say about them and yet their site it only full of positive reviews? I've said it once and I'll say it again - STAY AWAY. THEY ARE A SCAM. Their clothes are poorly and cheaply made, they have no customer service (NONE), and you will be highly dissatisfied with your purchase. STAY AWAY,
Hi Monica,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that, I am wishing to look into your order and get back you for a solution of your complaint.
Sincerely apologize for not meeting your demand.
[email protected] is my service mail for you.
Looking forward to your order number.
Regards and kinds
Tbdress service
This place is a total scam. They sent the wrong size, then tried to scam more money out of me to fix THEIR mistake. Operates under multiple names / email addresses to confuse the customer and Paypal. Offers refunds of $1.00 to make the problem go away. Sends emails from different "customer service" people with different email addresses to further complicate a simple problem. STAY AWAY. PAYPAL IS CURRENTLY INVESTIGATING THEM. Not worth the hassle.
I purchased a "nice" wedding dress that I saw on TB Dress. As I scanned through all of the ball gown dresses online, I scanned through one "perfect" dress for my wedding day. The dress that I saw cost $200, I was extremely happy that I pulled out my credit card immediately and purchased it, I even paid extra for the right measurements for my body. After waiting 2 months for the dress, it finally came through the mail, I was so anxious and excited to open it. Unfortunately, what I've hoped to receive through the mail was a total disappointment! The measurement was all wrong, the color was horrible, and pieces of the dress was falling apart! I thought to myself, " WHAT THE F### IS THIS!" I tried to return the dress, but couldn't. I tried to return the item by looking around the box for a piece of paper where it a return address I could send it off, and I even tried to look on their website, but failed miserably. Finally, I gave up. 250 Dallas, down the drain. Lucky, my wedding was is 4 months from that date, and Thank Heaven my parents were there to help when I needed them, as always. I purchased my dress at David's Bridal, where they took my measurements for free! When I received it in stores, the dress looked super amazing! I looked like a Beautiful Princess. So ladies, if your engaged and are looking for an amazing wedding dress, DO NOT GO TO THIS WEBSITE! You'll regret it and waste your money. Go to David's Bridal, or anywhere you can actually feel and try on the dress without guessing, if it'll look pretty on you. This TB Dress Website should be canceled and closed, Forever, It's a great website to be scammed into. All those people that say that the website is " Awesome" with "Amazing dresses" are all full of lies, they're probably the same owners or paid people to say good things about this awful website.
I ordered my flower girl dresses from tbdress over two weeks ago. I finally got them in today. They are beautiful but such a headache to get them delivered. Apparently all their dresses are made to order which is not listed on their site. Might order from them again if I'm not in a time crunch
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Emma M.
This is tbdress service. If you are not happy with your items from us, after confirmation wrong-item delivered, customer could ask for refund. Please give me your order number so as to look into your order. I am here sincerely wishing to solve your complaint at my effort. But One thing I could ensure you that Tbdress has been doing business online for years with no spam, no scam. Whats more, return and refund policy is always valid for buyers: http://www.tbdress.com/help/Returns-Refund-Dispute-15/. [email protected] is my service mail for you. Looking forward to hearing from you for your order number
Tbdress service.