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Every time I order from tbdress I receive a prompt service and well packaged orders. This time I had to contact customer services about extending their return policy as an exception due to the item being a birthday present and they were absolutely brilliant about it. They replied really quickly and extended the period by a few days so I can now wait until his birthday before giving him the trainers :)
I bought evening dress. Good price, fast delivery, amazing quality, quick response from the service department. If I buy anything else in the future, tbdress will be my first choise.
This is the first time I have ordered from this company and I can honestly say, I thought they were brilliant. Ordering was easy and delivery was quick and very good value. Oh and I love what I ordered too! Would definitely recommend!
Don't buy from this site! Or if you do, keep a close eye on the date and open a case with PayPal if needed. The items I ordered took over a month to arrive. When I received the coat I ordered, it was not like the picture used to sell it. It's all poofy, too much fabric used in the front, and not enough in the lining which makes it poof out. Looks stupid!
I messaged them, emailed, opened a dispute and attempted to chat all on the day I received it. Got no response. I messaged again later, and received a message for photos, which I had sent I'm my email, because they will not attach on their internal email system.
Now I'm told I've waited too long to get my refund.
NO WAY! I emailed and opened dispute sent pics all the day of it arriving.
Order no. *******
As I said, keep a close eye on the date, and if you don't hear back from them, and even if you do, go through PayPal. Your possibly more likely to get service.
Good prices, but bad products and bad service.
First-class Service, fast delivery, low prices and a Customer Service, which quickly solve all satisfaction I received all my orders, i didn’t had any problems at all, i received my money back at the time when they were out of stock, really pleased about tbdress.
While everyone can see a wide range and reasonable pricing of products tbdress offer, not everyone had a chance to see what their customer service is. I was very impressed with the way the representative dealt with my query, polite, friendly and helpful beyond expectation. I definitely intend to continue using this site and have no hesitation in recommending it to others.
The customer service of tbdress is impressive. They response immediately to my emails. I am really happy with tbdress, the only problem is their shipping is a little slow, but it's ok for me.
Thank you so much!
I was let down by another company and needed a costume for my daughter ASAP
Tbdess were so helpful as promised I received the costume then following week!
And it was a lot cheaper! Thank you so much I will defiantly use you again!
I highly recommend tbdress
Excellent shopping site! I have shopped from tbdress lots of times and now i am a gold vip of tbdress, very good customer service and plenty of pretty clothes there! Recommend to all of you guys.
I had purchased some items and I am very satisfied by the service experience of this company. The receiving time of them was a little long but I finally get the products in a postal safety situation and I am very pleased of that. I recommend this company for your buys.
I will never order or advice somebody to buy something from tbdress they are scammers i bought a wedding dress from them but the dress that i got didn t have nothing like the one that i purchased looks like they force children to make those dresses because the dress was haft way done and so bad i am so desappointed of TBDRESS...
Hi paulin,
This is tbdress service on sitejabber. Sincerely apologize for your unhappiness with this purchase. Our return policy is always valid. Buyer might need to offer sufficient evidence for refund and return. Please let me know your order number to look into your order details. [email protected] is my service mail for you.
Regards,
Tbdress service
I’ve ordered several items from tbdress and all have been of respectable quality. Shipping has been surprisingly quick for this distance and usually at no cost. Low prices and free shipping with good quality and excellent selection of goods. What more could one ask for. Only one item was lost and they reshipped at no extra charge. Excellent customer service with frequent communication on any issues, a great organization.
I was recommended to tbdress by my friend who was wearing this lovely party dress for her birthday party. I bought two dresses and I am very pleased with the quality and material. Considering the low price, they were value for money! The delivery arrived promptly and I highly recommend their clothes and services.
Thank you for your cooperation! You are the best!
I have made several orders from TBdress and have always been pleased with the products and the prices. The customer service is great too. If you do have a problem they are very accommodating and expiditious too!
Tbdress is a good shopping site with great customer support, but only the develiery is bit slow. I recieved my parcel after almost 1 months.
"All right, the product has a good quality, although the delivery is so longer than proposed.
Thanks a lot.
Very good service and price, I am very satisfied and will buy again
Special thanks to the service people
Thanks grace.
What a SCAM! It's obvious the TBdress stacks these reviews with 5*'s. None of the reviews that have 5 stars make any sense. They are a dress factory in China. Nothing arrives from them in "3 days" etc. They are terrible at responding to email's about orders. After realizing their crazy "processing" (12-18 days) and long shipping times (did I mention they are in China?), I have been attempting to cancel my order, with no response over several days. Guess what? They start deducting from your refund from the moment the order is "paid", which is the same as when the order is placed. At best, you will get 60% of your money back after cancelling. It gets lower each day, which I guess is why they delay confirming your cancellation request.
I'm out $200. Awesome!
Hi Greg,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress.com, which has been doing online business for years, without scam, spam. Looking forward to hearing from you for your order number. [email protected] is my service mail for you.
Regards,
Tbdress service
I will NEVER deal with this company again. I ordered my dress and received the wrong color dress. I filed a dispute with the company and they said that they would give me a $25.00 refund and to keep the dress. I paid over $100 for the dress! What is $25.00 and a dress that I cant wear supposed to do.
Hi summer,
This is tbdress service on sitejabber. I am so sorry to hear from you with such an experience. If you are not happy with your items from us, after confirmation wrong-item delivered, customer could ask for refund. Please give me your order number so as to look into your order. I am here sincerely wishing to solve your complaint at my effort. [email protected] is my service mail for you. Looking forward to your order number.
Kinds and regards
Tbdress service
Great value for money, product exactly as described/pictured. Delivered quickly. Very impressed will definetly buy again. Thanks!
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
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Hi Mini,
I received your message. I'm so sorry for the problems you have met. I will communicate with our sales manager and reply you as soon as possible. You can also write me here: [email protected]. Thank you for your feedback.
Tbdress service