TaskRabbitReviews 689

Do not use! It's a scam! Look at their horrible star rating!
Taskrabbits' business model is hitting your wallet hard and fast using a well known thief called Mediocrity. All they do is save you the time to find a good cleaner. They have cheap labor come and do a half assed job while you pay them a premium price. Their customer support is useless and with their desperate first to market scale quickly model it shows they don't care at all how you feel about your experience of being ripped off.

Please do not allow these handymen from TaskRabbit to do anything that require a license. I had a guy from this site that did odd jobs that he did well. Then he claimed he did plumbing, and tile work. He broke two water pipes that caused my kitchen corking to collapse, tore my house up trying to fix it. I had to get him out of my home. He left and the water pipes he tried to replace were a pure reck. It cost me thousands of dollars. I need a new ceiling once I clean up which will take me months. L

If I could give zero stars, I would. We booked a tasker to put up several large shelves. He was here for a very short amount of time but the shelves appeared to be fine, so we didn't mind. The next day I woke up to find one of the shelves on the floor, surrounded by chunks of plaster and paint. There were also several holes in our wall. The brackets had not been secured properly at all.
It's been a nightmare to deal with TR's "customer services". After several days of trying to get a response, they finally emailed back to offer us a discount on the cost of another mounting/installation task. There was no mention of fixing the damage caused. They clearly expected us to arrange it and pay for it ourselves. We rejected their voucher and demanded they pay for the repair costs but have been met with silence. Another shelf has since fallen down, causing yet more damage.
I have no faith in their complaints procedure so although we are out of pocket, it looks like we'll have to cut our losses and move on. It goes without saying that I will never use TR again and would strongly discourage anyone else from doing so. They are complete charlatans.

It's been three weeks now since I've signed up for Tasker and setup my profile, of course that also includes paying 20$ upfront (they claim it's the fee for the background check). I have been emailing them regarding my status, unfortunately I have only recieved a general automated message but haven't heard from them regarding my status ever since. Fortunately I was able to get a hold of the customer service after a lengthy process (you can only contact them by phone if it's an emergency), in which the representative said to me that my issue has already been forwarded to the befitting department (at least they could have let me know this before, all those times I've been trying to enquire about my status). When I asked them if there is any way I can get in touch with that special department so I have an idea of how much longer it's gonna take and why it's taking so long, they told me no your issue is already with the internal department(all of this conversation was being done in between long hold times). So how am I supposed to know my status?. At the end I inquired if I can have my refund since I don't see any advancement in my case and it seems like nothing is being done, they said that was a non refundable fee that's used for the background check, well then how come I didn't recieve a copy of my background check since that is legally our right and I clicked on that option as I was signing up (all this being talked with holds in between). Finally I decided this is wasting too much of my time and the most feasible thing for me to do for now is to leave a review so others can be aware of this, it may not happen to you but it does happen to a lot of people. Also I am using handypro now and so far they're ok (they are also hard to get in touch with but so far I haven't had the need to contact them). I was actually surprised with their sign up process and how I was able to work right away. Although the layout of the Tasker app is much better, also I think the pay and the variety of jobs you get through Tasker is a bit more but their management, from my experience, is horrible! I hope they can fix this up.

I booked TaskRabbit to assemble some Ikea furniture, set a date and time. I corresponded with the Tasker a few times before the date. But on the day of, he didn't even bother to show up. I messaged him several times, but no response. I then tried to contact TaskRabbit for assistance, but could not get any live person to assist. I received an automated email response back advising that they would get back to me in 1-2 days. This is not acceptable. I would never use TaskRabbit ever again.

The zero stars rating would of been more appropriate, with one star being generous. The delivery model is all wrong, there are limited taskers and the ones that engage you just do it to see where, when and how and after lots of photo sending. And then they decide they can't do the task, aren't qualified with no ability to rate their poor engagement.

I have attempted to use the app/service 3 times and I am done. With no success in TaskRabbit ever delivery anything not even customer service. Takes 7-10 days to get a respond to an email. I count my blessings that I was never able to engage anyone since the expectation at this point would be for an serial killer or arsonist to show up.

EGW

I requested today for movers to come and move my furniture 3 bedroom house upon arriving I noticed it was a older pickup truck one skinny man.so I'm trying to figure out how would he move my items by himself and without any tools. I offered him a dolly I had in my garage he was struggling so I asked to help him he started pulling my couches on concrete with a dolly I said stop let me get a cover. Long story short after putting my couches in his truck I noticed they had been torn at the bottom from being dragged at this time i went to get someone to help the task rabbit guy when I came back he said he wasn't gonna do it took my couches off his truck and put them in my grass and left. This is first step to getting this company not only to pay for my couches but the time and money I wasted in this company.! Oh and the driver of the truck had expired registration looked in his car he had no registration straight up bum and bum $#*! company