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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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I would buy from this company again based upon he quality produce and fast shipping.
Nice discount for first order. No minimum required for the custom order.
You're asking for a review, but I have not received it yet. Would somebody kindly look into this?
Hi Robert, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The customer service people I spoke to answered all of my questions and were very professional and courteous.
Hey Gabriel! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great communication and good service and quick delivery!
Hey Kent! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I haven't received my order yet. Could you please send me another…
Hi Guy, Thank you for reaching out. We’re sorry there’s been a delay with your delivery. According to the latest tracking update, your package has reached your city and is estimated to arrive by the end of the day. If it doesn’t arrive by tonight, please don’t hesitate to email us and our team will be happy to assist you further. We truly appreciate your patience, and your feedback will be taken into account as we work to improve our service experience.
I asked the questions and they responded within 24 hours with exact responses
Hey Brian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Company was very at returning my email with the questions I had. Placed the order today.
Website was very user friendly to input customized sizes for the shade tarps. Shipping was faster than expected. Overall very happy with the product and experience.
Hey Barbara! We are delighted to hear that you are pleased with our product and had a positive experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The experience was 5 star. Custom made tarps that are of good quality, faster delivery than promised and very affordable pricing. I am very satisfied and can't wait to protect my plants from the desert heat.
Hey John! Thank you so much for the glowing review! We're thrilled to hear that you had a 5-star experience with us. It’s great to know that the custom tarps met your expectations in quality, price, and delivery speed. We’re especially happy that they’ll help protect your plants from the desert heat. Your satisfaction means a lot to us, and we look forward to serving you again soon!
They were fabricated exactly to the specified size and look so great. Will order from Tarps and All again if we need more for another project! Excellent customer service, too.
Hey Heidi! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Product was sent to my former (a year and a half ago) address. Time in transit was over 2 weeks. Occupent of former house paid to get the product forwarded to me at a cost of $12.00. Shame.
Hi Denny, Thank you for your feedback, and we sincerely regret the inconvenience you've experienced.
After reviewing your order details, we can confirm that the product was shipped to the address provided at the time the order was placed. As our system relies on the information entered during checkout, we were unaware that it was no longer your current address.
We understand how frustrating this situation must have been, especially with the extended transit time and the added expense of having the package forwarded. While we strive to ensure smooth deliveries, we truly regret that this has impacted your experience with us.
Your comments have been noted, and we will continue working to improve communication and order confirmation processes. Should you have any further concerns or need assistance, please don't hesitate to reach out — we're here to help.
High quality product and quick shipping I would definitely purchase again
Hey Tim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website description iof the material and product is accurate and honest, no frills. The transaction was clear and simple. Delivery happened in good time. The package was well wrapped.
Hey Iayana! Thank you for your valuable feedback! We're delighted to know that you found our product descriptions clear and accurate, and that your ordering experience was smooth and hassle-free. It's great to hear the delivery was timely and the packaging met your expectations. We look forward to continuing to serve you with the same level of quality and reliability.
Had no idea the product ships from india. Maybe the fine print said but I did not see it. Terrible experience and will be more terrible if I have to pay a tariff when it hits USA
Hi Kelly, Thank you for sharing your feedback. We sincerely apologize for any confusion about the shipping origin. We do mention on our website that all our tarps are designed in Lawrenceville, GA, and manufactured in India, and we also promptly disclose this information whenever asked. Rest assured, you will not need to pay any additional tariff or duty when your order arrives in the USA. Your package will be delivered directly to your address without any extra charges. If you encounter any issues at all during delivery, please don’t hesitate to contact us and we’ll be here to help resolve them. Your feedback is important and will be carefully reviewed as we work to make this information even clearer for our customers.
Hey Jessica! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This will work out well to keep the rain out of my campertop. I didn't want to seal it shut permanently And needed something that would flex as I raised it.
Hey Brad! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Have not received any correspondence from them. I don't know if it has been shipped or when it's going to be shipped
Hey Fred! Thank you for contacting us. We sincerely apologize for the lack of communication and any confusion this may have caused. As per the order details, your order is currently in production. We would like to inform you that an update regarding your order status was sent via email. Kindly check your inbox and spam/junk folder for any communication from our side. The estimated delivery date is July 18. Once your order has been shipped, you will receive a confirmation email along with the tracking details to monitor your shipment. We truly appreciate your patience and understanding. If you have any further questions or require assistance, please don’t hesitate to reach out. We’re here to help!
Mesh curtain arrived neatly packaged and is the exact size ordered. Semi blacked out and blocks the sun's rays as expected.
Hey Alan! Thank you for your kind words! We're glad to hear the mesh curtain arrived in perfect condition and met your expectations in both size and performance. It's great to know it's effectively blocking sunlight as intended. We appreciate your trust in our products and look forward to assisting you again in the future.
My shopping experience was very good. I will wait for the product to arrive before giving an overall rating.
It was a good experience. Would use them again if needed in the future.
Hey Roxanna! Thank you for sharing your experience with us. We're glad to hear it was a positive one, and we truly appreciate your trust in our service. We’d be more than happy to assist you again in the future, should the need arise. Your satisfaction is our priority, and we look forward to serving you again.
Frustrated it's been sitting in Cambridge Ohio for 3 days have not received it sad
Hey Bill! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Bought 2 tarps to cover my pond pergola. Top is heavy vinyl. Side is mesh. Both very well made!
Hey Cynthia! Thank you for your feedback! We're glad to hear that you're happy with the tarps for your pond pergola. It's great to know both the vinyl top and mesh side met your expectations in quality and durability. We truly appreciate your support and look forward to serving you again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!